1. KIMBERLEE JENKINS
203-510-4424 • destined41jc@yahoo.com
H U M A N R E S O U R C E S P E C I A L I S T
Solution-focused Professional with 10 years of administrative expertise, including customer service, for
Fortune 100 corporations. Continual learner broadening personnel management knowledge and
proficiency through the 2011 achievement of a Certificate in Human Resources Management. Excelled
in such courses as Human Resource Management Applications, Managing Diversity, Accounting,
Compensation, and Labor Relations. Challenge-seeker skillfully completing difficult tasks in fulfillment
of overall corporate objectives. Versed in screening & interviewing employees as well as staff
orientations, confidentiality, and job application review. Core Competencies:
Human Resources Management • Customer Service • Payroll • Background Checks
New Staff Orientations • Administrative Support • Client Needs Assessment
P R O F E S S I O N A L E X P E R I E N C E
CONNECTICUT LIGHT & POWER/EVERSOURCE, Windsor, Connecticut • 2012-Current
Customer Service Representative
• Respond to incoming telephone, email, mail, and social media inquiries and other duties as
assigned.
• Responsible for communicating with the public on a wide variety of subjects, including service
applications, service interruptions, billing inquiries, and credit related matters.
• Excellent communication and interpersonal skills, team oriented, and enjoy working in fast
paced environment.
• 1st
Response to customer calls outside regular hours in emergency situations where planned
overtime is required.
• Diligently working under a stressful and structured environment.
NORTHEAST UTILITIES, Berlin, Connecticut • 2009-2011
Human Resource Service Center/Customer Service Representative
• Fielded high-volume phone calls from a broad range of 2500+ personnel, retirees, and other
external customers. Completed general administrative support functions as required.
• Logged calls and walk-in visitors using an HR documentation and tracking system.
• Remedied customer benefit issues in close collaboration with carrier representatives, skillfully
leveraging such resources as policy & procedures manuals and other reference materials to
knowledgeably address concerns.
• Updated vital departmental transaction tracking spreadsheets accurately and in a timely manner.
• Managed employee and retiree accounts, including such health & welfare processes as healthcare
benefits, wellness care, education reimbursements, and retirement benefits.
Career Note: Relocated to & from Georgia/Held Adm. Assistant roles • 2007-2009
THE HARFORD FINANCIAL SERVICE GROUP, Hartford, Connecticut • 2005-2007
Human Resource Administrative Assistant/Customer Service
• Thrived in a fast-paced call center environment, seamlessly maximizing strong organizational skills
to deliver responsive support to Payroll, Employee Relations Specialists, Managers, Directors, and
employees.
E D U C A T I O N / T E C H N I C A L S K I L L S
HR Management Certification June 2011, Post University (Online)
MS Word, Lotus Notes, MS Excel, MS PowerPoint, MS Outlook, PeopleSoft