1. Lili A. Aguilar
1450 George Dieter Dr. APT 20G.
El Paso, TX 79936
915-244-3192| 915-760-0051
lilyaguilar14@yahoo.com
Strengths:
● Acknowledged as a helping hand
● Bilingual
● 45 wpm
● Able to provided great customer experience. CSAT star
● Able to gain immediate trust with current and new customers
● Experienced with Avaya phone
● Experienced with Microsoft Word, Powerpoint, Access, Excel and Outlook
● Self- Sufficient, able to work with a group or individually, little or no supervision needed
● Able to transition a phone call into a possible sale
Experience:
September 2014- February 2015
Time Warner Cable
As a customer care representative, I assist customers with billing and technical questions. Process
payments, set up payment arrangements; assist with home networking, telephone and cable services.
Schedule technician visits if needed. Set up new services or upgraded services.
October 2013- September 2014
Xerox
As a customer care representative, I assisted customers with basic billing inquires and technical issues
with cable services. Scheduled technician visits if needed. Set up new service or upgraded services.
June 2011- August 2013
DC Trucking
As a clerk/receptionist I was responsible for sorting, opening and routing incoming electronic mail and
postal mail. Answered the telephone, using Avaya phone systems. Answer correspondence and prepare
any outgoing electronic or postal mail. Compile, copy, sort, and file records of office activities, business
transactions, and other activities. Complete work schedules, manage calendars, and arrange
appointments.
May 2006- March 2008
West Telemarketing
As a customer service representative, I assisted customers with any wireless concerns. Addressed billing
statements and billing and payment arrangements. Assisted with basic cell phone troubleshooting.
Processed new accounts and upgraded services for existing accounts. Processed equipment exchanges
and returns.
Education:
New Mexico State University, Las Cruces, NM
Working on Bachelor's degree in psychology
Gadsden High School, Anthony, NM
High School Diploma
References:
