1. Cheryl F Heller
109 Maryanne Ave SW C: (571) 223-8392
Leesburg, VA 20175
Trudee2005@aol.com
SUMMARY
Customer Service Professional who is highly organized and can work under strict deadline schedules with attention to details
excellent written and verbal communication skills. Fluent in English; Spanish and Romanian.
SKILLS & PROFICIENCY
 Microsoft Office & Outlook  Kip software
 Reprodesk  Adobe Acrobat
 Aptify  Large format copy machines
 AS400  AMIS database knowledge
 SAP Management System  ADS
 Excel  3PL Inventory System

2. PROFESSIONAL EMPLOYMENT EXPERIENCE
DHL SameDay Sterling, VA 02/2015 - Present
Logistics Handling Specialist
Managing the flow of parts (inbound/outbound) in over 60 warehouses nationally & in Canada
 Performing Physical Inventories and reconciliation of inbound parts on a daily basis
 Coordination of large shipments of Dialysis solution from Canada into the US (after customs clearance)
 Time sensitive daily & weekly tasks where KPI’s are measured & utilized to maintain warehouse performance
 Maintaining records and updating flow of information via Excel
 Heavy email/phone communication
Customer Service Advisor 01/2014 –02/2015
Advising customers regarding their shipments via phone and email for DHL Sameday
 Heavy email and order entry via phone contact for Domestic NFO Customers via our frontline dept.
 Interaction with all levels of personnel including management; drivers, agents, dispatchers and airline personnel
 Troubleshooting distressed shipments in Backline via email/phone resolution protocols
 Comfortable multitasking in a fast paced; time sensitive environment
 Maintaining & presenting the Daily Shipping Report (DSR) in Microsoft Excel in order to provide continuous flow of
coverage for distressed shipments
American Society of Appraisers Reston, VA 02/2011 – 01/2014
Member Service Representative
Dealing with members and consumers for the oldest and largest not for profit appraisal association.
 Updating member records, registration for conferences and courses; processing dues payments.
 Heavy consumer and member interaction thru inbound call center
 Referral of Accredited Appraisers to the public thru our Website
 Interacting simultaneously with members, middle and upper management
 Prospect packet and welcome packet maintenance and distribution; mass mailings for marketing
 Attended annual conference with over 700 attendees and assisted with course registrations, networking functions, etc.
 Working with individual chapter secretaries to ensure compliance with chapter attendance for accredited members
Wegman’s Leesburg, VA 10/2009 – 09/2012
Customer Service Representative
Part of the successful team at the Wegmans Pizza Dept.and Prepared Foods Dept. providing excellent customer service
 Production of hot and cold food
 Supporting the Team Leader
 Interacting simultaneously with customers, middle and upper management
 Recognized for the top sales within the company for cold case/wing bar on Super Bowl XXV
Nova Blue Inc/Nova Blue Reprographics Sterling & Chantilly, VA 6/1999 - 11/2010
Supply Sales Manager - 10/2009-11/2010
Supply Sales Manager in the corporate office responsible for selling surveying, engineering, and
architectural supplies to our various customers.
 Responsible for entering customer orders in MV Software System

3.  Managed heavy walk-in and phone sales
 Ensured customer sales data and flow of backordered supplies
Branch Manager 6/2007 - 11/2010
Responsible for the day to day activities in running the Sterling branch of Nova Blue
 Accountable for daily production of large format documents
 Ensured scheduling/routing drivers and deliveries were completed
 In charge of supply ordering
 Oversaw employee production
Printer 6/1999 - 6/2007
Printing large and small format documents
 Responsible for printing software
 Maintained copy machines
 Resolved customer issues
 Accountable for general office duties
J & J Buy & Sell Lancaster, Pa 01/1996 - 06/1999
Owner/Operator
Co-Owned and operated an appliance “Buy & Sell” store.
 Sold appliances via walk in or phone sales
 Supported warehouse manager
 Routed drivers for deliveries and pick up of appliances
 Daily office responsibilities
EDUCATION
WC Bryant High School Astoria, NY Graduated with an Academic Diploma
LaGuardia Comm. College Long Island City, NY Completed 1 semester in Early Childhood
Development
NVCC Sterling, VA Principals of Supervision 1 received an A in course Fall 2004
Skill Path Seminars Reston, VA Completed “Excelling as a First Time Manager” Seminar Fall 2004
Skill Path Seminars, Reston, Va “The Conference for Women” All Day Seminar Fall 2012
References Available Upon Request