This document provides a summary of Abigail Dansowamensah's career history and qualifications. She has over 10 years of experience in customer service, sales, marketing, administration, and human resources roles in various industries. Her most recent roles include sales support at H.F.C Realty from 2015-2015 and customer service officer at H.F.C Bank from 2014-2015. She holds a Bachelor of Science degree in Administration with a focus on Human Resource Management from Central University College.

1. ABIGAIL DANSOWAMENSAH
P.O.BOX CO 2009, TEMA
TEL. 0208236479/0246140919/0204751825
dansowamensah@gmail.com
DATE OF BRTH: 22/03/1988
CAREER OBJECTIVE Human relations oriented individual seeking to join a reputable
company that enhances skills and knowledge in a challenging
working atmosphere whiles gaining substantial working experience
to help boost productivity to meet organizational objective.
CAREER HISTORY SALES SUPPORT
H.F.C REALTY - MAY 2015 – NOV. 2015
 Collate data on all customers who have received offer letters and
persuade them to buy a house.
 Liaison between the mortgage companies and customers to
ensure customers meet their obligations to the mortgage
companies.
 Provide customers with detailed information on houses and
other commercial properties they intend to purchase.
 Processing and Issuing of offer letters to customers.
 Manage and Update customer’s file with all relevant
information.
 Monitor and respond to customer enquiries on the company
website.
 Responsible for bulk SMS texting and email
 Submit weekly activity reports to the Head of Sales and
Marketing.

2. CUSTOMER SERVICER OFFICER/LOAN OFFICER
H.F.C BANK - MARCH 2014 – MARCH 2015
 Educated customers on the various loan products, credit options
available as well as terms of those services.
 Reviewed customers’ documents to ensure that all relevant pre-
approval documents are submitted.
 Received and provided feedback to customers on their mortgage
applications and other enquiries.
 Updated the department’s database with all requisite
information
 Recorded and managed all incoming and outgoing mails.
 Followed up on customers to ensure that all mortgage conditions
have been met.
 Analysed applicants' financial status and property valuations to
inform decision to grant loans.
 Assisted in processing and approving of loan applications
 Reviewed and updated credit and loan files.
 Performed other related duties assigned by my supervisor.
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
IPSOS LIMITED - MARCH 2013 - MARCH 2014
 Put in place and monitored levels of quality in systems and
procedures for the provision of goods and services in the supply
function.
 Responsible for travel arrangements for Management and staff
members.
 In-charge of acquisition and management of company
stationery.
 In-charge of management and usage of the company’s vehicles.
 Renewal of motor vehicle road licenses and insurance.
 Managed the telephone switchboard.
 Prepared various daily and weekly reports to management.
 Managed incoming and outgoing documents.
 Supervised subordinate staff to ensure that the office is in good
shape and dispatched interoffice correspondence.
 Processed the payment of contract staff salaries.

3. MARKETING AND SALES OFFICER
AQUAFRESH GHANA LIMITED - DEC 2012 – MAR 2013
 Sold and marketed company products to distributors and
retailers.
 Continuous survey of market to identify new customers and
opportunities
 Undertook various marketing campaigns including promotions
and Van sales.
PROJECT AGENT (CONTRACT)
MTN GHANA - SEP. 2012 – DEC 2012
 Called and assisted customers on various challenges with our
services.
 Sold various products to customers on the phone.
HUMAN RESOURCE OFFICER (National Service)
DEVTRACO GHANA LIMITED - NOV 2011 – AUG 2012
 Arranged for interviews and maintained efficient filing systems
 Assisted with the arrangements for organizational training
 Maintained the HR Database and regularly updated staff files
 Managed a database of job applications and handled all related
correspondence
 Assisted in the preparation of offer letters
 Assisted in managing the front desk and organization of
company meetings.
ADMINISTRATIVEASSISTANT (Intern)
H.F.C BANK - JAN 2011 - MAY 2011
Duties:
 Managing of customers’ files and efficient filing systems
 Management incoming and outgoing mails and documents.
 Assisting with the arrangement for organizational training
 Conducted account turnover analysis
 Monitored expiring insurance policies for prompt renewal.

4. KEY COMPETENCES PERSONAL ABILITIES
 Excellent communication and customer service skills
 Strong interpersonal skills and a team player
 Very good leadership, problem solving and team building skills
 Conveying a genuine desire to help and support customers.
 Confident and assertive
 Versatile and ability to adapt to different working conditions.
 Ability to work under little or no supervision.
 Very good work planning and scheduling.
 Proficient in Microsoft Office applications
 Ability to work under pressure to meet deadlines
EDUCATION CENTRAL UNIVERSITY COLLEGE 2007 – 2011
Bachelor of Science in Administration
(Human Resource Management)
ST.MARY’S SECONDARY SCHOOL 2004 – 2006
(Visual Arts)
TRAINING Presentation Skills (E – Learning)
Ipsos Training Centre - JUNE 2013
Giving and Receiving Feedback (E-Learning)
Ipsos Training Centre - JUNE 2013
Crisis Management & Social Network Webinar
Ipsos Training Centre - JUNE 2013
REFEREES Mr.Gyebi-Donkor
Head of Corporate Banking
HFC Bank (Ebankese Branch)
Tel: 0244485358
Mr. Anthony Safo
Marketing Manager, Anglo-West Africa
Kenya Airways
Tel: 0208139061