1. Miladys Garcia
1-60 WeberStreetS,Waterloo,Ontario |519-635-8775 | Garciam@live.ca
Summary
 Over 5 years of excellent customer service experience which includes providing quality
services over the phone and in person related different environments.
 Able to perform accurate, safe work and follow safety procedures and rules.
 Provided guidance and support to customers by working in a variety of stores and also to
students by answering inquiries regarding their college education.
 Highly motivated self-starter who takes initiative with minimal supervision.
Professional Experience
Arvato Digital Services
Kitchener, Ontario
Customer Service Representative 2015 - Present
 Established appropriate and professional rapport with customers, using discussions to
strengthen brand awareness and created follow up opportunities with customers.
 Accountable to provide complete resolutions to customers through process adherence.
 Assisted customer placing orders and updated customers’ accounts
 Provided support to customer via phone, email and chat
Mohawk College
Hamilton, Ontario
AdministrativeAssistant 2012 - 2013
 Provided excellent, friendly customer service over the phone when calling students. This
included making sure they had all their questions answered about the college and or a
specific program, transferring them to different departments and giving information
about different events such as open houses for the college.
 Updated excel spreadsheets with student’s information after the information was
collected by following guidelines.
 Performed general office duties like printing and photo copying.
 Handled incoming communications and responded to requests for information on a
timely basis on behalf of the office administrator.
Wall-Mart
Hamilton, Ontario
Customer Service Specialist/Cashier 2012 - 2015
 Processed transactions in a time efficient manner as a Cashier in different Wal-Marts.
 Maintained work area in terms of cleanliness and hygiene on the floor and at my station.
 Answered calls and placed requests for items on different stores.
 Answered a variety of customer’s inquiries on the stores on location of items and
provided information about different products and services like the Wal-Mart-Master
Card.

2. Miladys Garcia
eSolutions
Waterloo, ON 2013
Technical Apprentice
 Troubleshoot problems on different sites and worked with Quality Assurance team to
make sure all sites are working properly.
 Responded accordingly to a variety of questions from developers and helped correct
server errors.
 Domain Name renewals and IIS Administration.
 Network Administration including Active Directory.
Education
Mohawk College
Hamilton, ON
 Graduated from Computer System Software Development 2011 – 2014
Qualifications
 Bilingual (Spanish and English)
 Excellent customer service skills
 Able to work under pressure and adapt to different environments
 Organizational skills
 Responsible and critical thinker
 Excellent communication skills
 Technical computer skills
References
Renata Quenter- Arvato Digital Services
(519) 590-2023
Jose Pineda - Arvato Digital Services Supervisor
(226) 220-5735
Marianne – Wal-Mart Supervisor
(519) 699-0250