1. Sapha Jean-Charles
East Orange NJ 07017
973-336-8740
Saphajc2012gmail.com
Sapha_jc2011@yahoo.com
www.linkedin.com/pub/sapha-jean-charles
Administrative Assistant
Summary of Qualifications:
To obtain a position that will utilize my computer skills, strong people skills, organization
abilities, and business experience. Over 5years of Administrative Assistant skills with an ability
to build great customer service relationship, Goal Orientated, and communicate well with
others.
Microsoft Word Suite, Power Point, Spreadsheet, Outlook
POS software, QuickBooks, Fax, File, and Copies
PROFESSIONAL EXPERIENCE
RR Donnelley Greenwich St, NY 2015-2016
Administrative Assistant
Mandating incoming calls and email inquiries regarding High Profile FCC Filings jobs.
Answer phones lines relay information from the client to the CSR, pay great attention to detail.
Working in a fast pace environment where Multitasking is essential. Replenish the CSR floor
with office supplies. Working side-by-side with CSR making sure they’re responding to each
mail accordingly and in a timely manner.
Verizon Wireless Wall St, NY 2014-2015
Sales Representative
Greet customers, assuring that they have a great store experience, mandating sales floor, multi-
tasking. Follow up with customer to see how their store visits was successful, answering any
question they might have about a product or an issue they might have pertaining a representative.
Route 22 NissanHillside- NJ 2011-2013
Administrative Assistant
Mandate phone lines with heavy call volume over >150 incoming and outbound call per day
Mandate entire floor supplies for 30 employees, ability to answer multi-line telephone, schedule
interviews, maintain office files and archived confidential documents
Page available associates to assist customers
Greeting Customers, Follow up with customers to see how their visit to the dealership went
Ability to multi-task and pay special attention to detail
Photocopy, faxing, phone coverage, schedule appointments
Manage sales, Maintain and organized work space.

2. Answer email inquiries on vehicle customers are interested in
Icing Livingston Mall Livingston 2012-2013
Key Holder
Open and close store
Operated cash register
Bank deposits as well as Operate POS systems
Motivate sales associate to make the sales quota for the day
Supervised store, as well as employees
Century 21 Department Store Morristown NJ 2009-2010
Sales/ Cashier
Accepted payments and made change for customers in retail store
Stock shelves and tables with merchandise
Bringing new merchandises to the floor, rearrange the department
Answering customer’s questions concerning location, price and use of merchandise
Price Adjustments, Markdowns, Mark-ups, and inventory
EDUCATION
NJ SORA Certification 2014
Completion of IS-907 Active Shooter Course 2014
Essex County College Currently Pursuing
Newark NJ
East Orange Campus High School
East High School Graduate