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Firouz Rafiepour
Phone: 519-635-9077 Email: firouzrafie@gmail.com
OBJECTIVE: Support Clerk
 Proficient in Windows XP, Word. Excel PowerPoint, Publisher, Visio, Project
Management, Internet, email, and Simply Accounting
 Knowledge of basic accounting procedures including A/R, A/P, purchasing,
billing, payroll, and data entry
 Advanced Access experience with tables, forms and reports
 Knowledge of prioritize task and meet deadlines
 Ability to record transactions
 Ability to type 45-60 wpm
 Capability to answer inquiries and provide information to customers
 Strong interpersonal and communication skills.
EDUCATION
Office Administration – Executive Ontario College Diploma 2006
Conestoga College, Kitchener ON
RELATED WORK EXPERIENCE
Office Administrator March to June 2014
Ultra Comfort, Cambridge, ON
 Worked with spreadsheets and databases
 Cash handling experience
 Created invoices for customers; Used QuickBooks
 Set up and maintained manual and computerized information filing systems
 Opened and distributed incoming regular and electronic mail
 Greeted visitors, ascertained nature of business and directed visitors to employer
or appropriate persons
 Answered telephone and electronic inquiries
 Scheduled and confirmed appointments
 Determined and established office procedures, coping, printing, faxing and
scanning
Associate Employee (3 months contract) October to December 2013
Adecco Employment Services Limited, Kitchener ON
 Data Entry, Opened, researched and edited files
 Edited and made sure invoices were correct in the files
 Called customers and asked them to complete a customer satisfaction survey
 Completed outbound calls
Firouz Rafiepour
Phone: 519-635-9077 Email:rafiepour6@hotmail.com
Senior Agent Canada 2006-2013
IQOR Cambridge, ON worked in financial department (Call Centre)
 Collected and managed account receivable.
 Assisted customers in determining the best payment options to meet their
financial obligations.
 Adjusted bills, debit and credit customers account
 Received inbound & outbound calls and provided information to clients
 Experienced multi-tasking with minimum supervision in a fast paced environment
 Negotiation, counseling and problem solving skills were administered as needed
 Researched and analyzed root cause of problems, identified trends and recurred
problems, and suggested resolutions
ADDITIONAL WORK EXPERIENCE 2006
Administrative Assistant (3 weeks work placement)
YMCA Host Program, Kitchener ON
 Answered telephone and provided information to clients
 Filed and maintained documents
 Prepared annual reports, Data entry, and made charts via spreadsheets
 Interviewed clients and maintained confidentiality, while also checking
references.
 Assisted newcomers and their families adapt and settle into Kitchener-Waterloo
 Introduced new residents to community resources
 Helped newcomers in practicing English, made new friends and gained support

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my resume

  • 1. Firouz Rafiepour Phone: 519-635-9077 Email: firouzrafie@gmail.com OBJECTIVE: Support Clerk  Proficient in Windows XP, Word. Excel PowerPoint, Publisher, Visio, Project Management, Internet, email, and Simply Accounting  Knowledge of basic accounting procedures including A/R, A/P, purchasing, billing, payroll, and data entry  Advanced Access experience with tables, forms and reports  Knowledge of prioritize task and meet deadlines  Ability to record transactions  Ability to type 45-60 wpm  Capability to answer inquiries and provide information to customers  Strong interpersonal and communication skills. EDUCATION Office Administration – Executive Ontario College Diploma 2006 Conestoga College, Kitchener ON RELATED WORK EXPERIENCE Office Administrator March to June 2014 Ultra Comfort, Cambridge, ON  Worked with spreadsheets and databases  Cash handling experience  Created invoices for customers; Used QuickBooks  Set up and maintained manual and computerized information filing systems  Opened and distributed incoming regular and electronic mail  Greeted visitors, ascertained nature of business and directed visitors to employer or appropriate persons  Answered telephone and electronic inquiries  Scheduled and confirmed appointments  Determined and established office procedures, coping, printing, faxing and scanning Associate Employee (3 months contract) October to December 2013 Adecco Employment Services Limited, Kitchener ON  Data Entry, Opened, researched and edited files  Edited and made sure invoices were correct in the files  Called customers and asked them to complete a customer satisfaction survey  Completed outbound calls Firouz Rafiepour
  • 2. Phone: 519-635-9077 Email:rafiepour6@hotmail.com Senior Agent Canada 2006-2013 IQOR Cambridge, ON worked in financial department (Call Centre)  Collected and managed account receivable.  Assisted customers in determining the best payment options to meet their financial obligations.  Adjusted bills, debit and credit customers account  Received inbound & outbound calls and provided information to clients  Experienced multi-tasking with minimum supervision in a fast paced environment  Negotiation, counseling and problem solving skills were administered as needed  Researched and analyzed root cause of problems, identified trends and recurred problems, and suggested resolutions ADDITIONAL WORK EXPERIENCE 2006 Administrative Assistant (3 weeks work placement) YMCA Host Program, Kitchener ON  Answered telephone and provided information to clients  Filed and maintained documents  Prepared annual reports, Data entry, and made charts via spreadsheets  Interviewed clients and maintained confidentiality, while also checking references.  Assisted newcomers and their families adapt and settle into Kitchener-Waterloo  Introduced new residents to community resources  Helped newcomers in practicing English, made new friends and gained support