1. Firouz Rafiepour
Phone: 519-635-9077 Email: firouzrafie@gmail.com
OBJECTIVE: Support Clerk
 Proficient in Windows XP, Word. Excel PowerPoint, Publisher, Visio, Project
Management, Internet, email, and Simply Accounting
 Knowledge of basic accounting procedures including A/R, A/P, purchasing,
billing, payroll, and data entry
 Advanced Access experience with tables, forms and reports
 Knowledge of prioritize task and meet deadlines
 Ability to record transactions
 Ability to type 45-60 wpm
 Capability to answer inquiries and provide information to customers
 Strong interpersonal and communication skills.
EDUCATION
Office Administration – Executive Ontario College Diploma 2006
Conestoga College, Kitchener ON
RELATED WORK EXPERIENCE
Office Administrator March to June 2014
Ultra Comfort, Cambridge, ON
 Worked with spreadsheets and databases
 Cash handling experience
 Created invoices for customers; Used QuickBooks
 Set up and maintained manual and computerized information filing systems
 Opened and distributed incoming regular and electronic mail
 Greeted visitors, ascertained nature of business and directed visitors to employer
or appropriate persons
 Answered telephone and electronic inquiries
 Scheduled and confirmed appointments
 Determined and established office procedures, coping, printing, faxing and
scanning
Associate Employee (3 months contract) October to December 2013
Adecco Employment Services Limited, Kitchener ON
 Data Entry, Opened, researched and edited files
 Edited and made sure invoices were correct in the files
 Called customers and asked them to complete a customer satisfaction survey
 Completed outbound calls
Firouz Rafiepour

2. Phone: 519-635-9077 Email:rafiepour6@hotmail.com
Senior Agent Canada 2006-2013
IQOR Cambridge, ON worked in financial department (Call Centre)
 Collected and managed account receivable.
 Assisted customers in determining the best payment options to meet their
financial obligations.
 Adjusted bills, debit and credit customers account
 Received inbound & outbound calls and provided information to clients
 Experienced multi-tasking with minimum supervision in a fast paced environment
 Negotiation, counseling and problem solving skills were administered as needed
 Researched and analyzed root cause of problems, identified trends and recurred
problems, and suggested resolutions
ADDITIONAL WORK EXPERIENCE 2006
Administrative Assistant (3 weeks work placement)
YMCA Host Program, Kitchener ON
 Answered telephone and provided information to clients
 Filed and maintained documents
 Prepared annual reports, Data entry, and made charts via spreadsheets
 Interviewed clients and maintained confidentiality, while also checking
references.
 Assisted newcomers and their families adapt and settle into Kitchener-Waterloo
 Introduced new residents to community resources
 Helped newcomers in practicing English, made new friends and gained support