1. DAVINA BROWN
9572 Mirandy Drive ● Sacramento Ca 95827 ● 916.821.3123 ●
Davinadnaybrown@yahoo.com
Highly motivated, self-directed professional with a broad range of customer service experience, seeks to bring talent and
vision to a respected organization that values hard work, dedication, and results. Expertise in overseeing $1 million+ in
customer accounts and operating regular transactions as well as providing high-end customer service to a diverse clientele.
Demonstrated ability to educate customers on products and encourage productive communication among stakeholders.
KEY STRENGTHS
Customer Service ● Office Coordination ● Client Education ● Follow-up Calling ● Problem Solving
Client Relationship Building ● Communication Facilitation ● Management Support ● Work Assignment
PROFESSIONAL EXPERIENCE
EHEALTH INSURANCE, SACRAMENTO, CA, 2015-2016
MEDICARE ENROLLMENT
KEY ACHIEVEMENTS:
 Research and respond to enrollment issues.
 Maintained customer records by updating account information.
 Escalate appropriate referrals, complaints, grievance and appeals according to client requirements
 Monitor and correct all membership data discrepancies
 Call carriers to update applicants information correctly on application
 Responsible for maintaining confidential records and ensuring privacy practices are maintained at all times
CHIME SOLUTIONS, SACRAMENTO, CA, 2014-2015
401(K) SPECIALIST
KEY ACHIEVEMENTS:
 Oversee more than $1.5 millionin daily transactions of retirement funds.
 Spearhead loan processes, hardships, withdrawals, and reallocation of stock for funds, complying consistently with
IRS standards and guidelines.
 Educate clients and other employees on 401(k) process and specifics, especially the risks and rewards associated with
withdrawing before retirement age.
 Mentor co-workers in workflow oversight, ensuring that they not only avoid getting negative marks but also
preventing hardship for participant.
 Manage three client accounts, more than any other employee.
MH/PINELANDS PRESERVATIONS, SACRAMENTO, CA, 2014-2014
ASSISTANT COORDINATOR
KEY ACHIEVEMENTS:
 Facilitated communication with independent contractors by initiating follow-up calls and scheduling regular
maintenance appointments for foreclosed homes.
 Guided contractors that are unable to find properties.
 Organized new properties order list and canceled orders, communicating them with detailed instructions to crucial
stakeholders via e-mail.
 Took the lead on shipping and electronic payments through Post Office and Western Union to contractors as
necessary on behalf of State Coordinator.
 Assigned and reassign properties to contractors, ensuring most efficient use of company resources.
TELEDIRECT/APPLEONE, SACRAMENTO, CA, 2012-2013
CUSTOMER SERVICE REPRESENTATIVE
KEY ACHIEVEMENTS:
 Completed outbound calls to follow up on online leads for free life or health insurance quotes.
 Connected clients with appropriate professionals to fix established issues and improve customer experience.
 Liaison to international clients as necessary, guiding process and reaching out across disciplines to answer questions
and provide top level support.

2. EDUCATION & TRAINING
NATIONAL CAREER EDUCATION
Diploma in Phlebotomist / Laboratory Assistant / EKG Technician
PRIME HEALTH CAREER EDUCATION
Certified Nurse Assistant with CPR and First Aide