1. SURYA VARDHAN RAHUL DUNGA
260-971-698992
rahuldunga@live.com
CUSTOMER SERVICE| MARKETING ASSISTANT
Highly dedicate and ambitious Customer Service Professional with a strong marketing and client satisfaction
background, excellent interpersonal skills, with expertise in interfacing with customers, building relationships
based on trust and formulating solutions to address client problems. Possess great ability to lead marketing, sales
and administrative, teams focused on creating efficient methods to monitor processes for account development,
operations control, and regulatory compliance. Excellent communicator committed to conduct at the highest
standards of integrity and professionalism. Develop creative strategies with excellent interpersonal skills.
 Customer/ Guest Services
 Quality Assurance Standards
 Strategic Planning & Analysis
 Marketing Solutions
 Customer Relationship
 Communication Skills
 New Business Development
 Revenue Growth & Generation
 Administration Skills
 Record Keeping
 Customer Services
 Marketing Skills
P R O F E S S I O N A L E XP E R I E N C E
ABC ACHIEVEMENTS, Kuala Lumpur, Malaysia Apr 2015 - Apr 2016
Customer service representative/ Marketing assistant
Proficiently developed partnerships with local businesses to secure third party promotions. Examined and resolved
customer enquiries and complaints in timely manner. Assisted with reception duties, file organization, research and
development. Outlined the appropriate process and procedures necessary to fulfill and complete enquiries. Expertly
contacted clients regarding unpaid and underpaid accounts to resolve any issues. Organized meeting minutes and
edited sub-contractor proposals, projects, nagging list, transmittals and memorandums for organisational support.
Skillfully entered numerical data into databases in a timely and accurate manner as well as prepared documentation
for clients. Added new material to file records and created new records.
 Updated customer orders from start to finish in an accurate and timely manner. Settled highly empathetic client
relationships and earned a reputation for exceeding service standard goals.
 Administered workflow to exceed quality service goals. Skillfully managed the CEO's complex and frequently
changing travel as well as handled the CEO's complex and frequently changing travel arrangements and
coordinated the pre-planning of trips. Processed travel expenses and reimbursements.
 Determined the nature and purpose of visit and directed to the appropriate destination. Frequently used word
processing, spreadsheet, and database and presentation software. Maintained and Established alert system for
upcoming deadlines on incoming requests and events.
HYDERABAD RECIPES SDN. BHD, Kuala Lumpur, Malaysia Aug 2014 - Mar 2015
Restaurant Customer Service
 Proficiently fixed all customer complaints in a professional manner whilst prioritizing customer satisfaction. Ran
all customer relations issues in a gracious manner and in accordance with company policies. Operated a cash
register for cash, cheese and credit card transactions.
 Notified customers to upcoming sales events and promotions, completed all point of sale opening and closing
procedures, including counting the contents of the cash register.
 Educated coached customers related to the brand to incite excitement about the company's mission and values.
Answered customer telephone calls promptly and in an appropriate manner.
E D U C A TI O N & CR E D E N TI A L S
Business Management, Bachelor (BSc/BA)
Sega College Kuala Lumpur (University Of Greenwich) | Sep 2012 - Nov 2015 S
IGCSE ‘O” LEVELS
Simba International School| Ndola, Zambia| May 2000 - Jun 2010