Donna Link-Dushane has over 15 years of experience in sales and customer support roles. She has a proven track record of exceeding sales goals, building long-term customer relationships, and providing superior customer service. Most recently, she worked as a Remote Relationship Manager at Dun & Bradstreet where she managed a portfolio of 500-1000 accounts, renewed contracts, identified new opportunities, and fielded 25-40 customer calls per day.

1. DONNA LINK-DUSHANE
Easthampton, MA 01027 413.250.9992
www.linkedin.com/in/donna-link dml9738@yahoo.com
SALES CONSULTANT / CUSTOMER SUPPORT COORDINATOR
ORGANIZATION | NEGOTIATION | TIME MANAGEMENT
Dynamic and energetic team player, exceeding sales goals and building long-term relationships with
customers. Create positive experiences through high-quality customer care. Dependable, reliable,
and disciplined, handling large call volume in fast-paced environment and providing superior service.
EXPERIENCE
DUN & BRADSTREET
Remote Relationship Manager, Center Valley, PA 2005 to 2016
Managed portfolio of between 500 to 1K accounts. Retained current customers, renewed annual
contracts and identified new opportunities. Fielded average of 25 to 40 customer service calls per
day.
• Exhibited adaptability as consistent performer during many "Go-To-Market" strategies.
• Provided individualized service through recommendations and by helping customers select
merchandise based on needs.
• Exercised sound judgment in issuing credits and making exceptions to customer policies,
maintaining high levels of customer satisfaction.
• Supported revenue goals by informing customers about sales and promotions in friendly and
engaging manner, cross-selling and up-selling where appropriate.
• Hosted webinars for customers to migrate to new platforms, training and instructing on best
practices and optimum platform utilization.
• Partnered with sales and marketing specialist and risk specialist, generating revenue within
portfolio.
Remote Relationship Manager, Center Valley, PA 1998 to 2004
Conducted business-to-business telephone sales.
• Managed anywhere from 500+ accounts, meeting revenue target range of $1M to $1.5M.

2. • Retained existing customers and identified cross-sell opportunities by implementing consultative
selling approach on all inbound calls.
• Negotiated prices, terms of sales, and service agreements, responding to all customer inquiries
in timely manner.
ADDITIONAL POSITION WITH DUN & BRADSTREET
Sales Representative, Holyoke, MA
PROFESSIONAL DEVELOPMENT
Certified in Travel and Tourism trade, Southeastern Academy Travel & Tourism, Kissimmee, FL