Jeffrey Meeks is seeking a customer service role where he can utilize his experience enhancing the customer experience through his product knowledge and effective communication. He has a track record of increasing sales and customer loyalty through building authentic relationships and addressing customer needs. As a shift supervisor, he provided leadership, mentored new employees, and developed operating procedures. He is skilled in managing responsibilities in fast-paced environments and building positive relationships with customers from diverse backgrounds.

1. 3317 Banyon Grove Loop, Cary, NC 275139194549013jeff_bhs@yahoo.com
Jeffrey Meeks
Objective
Qualified to enhance the customer experience, by using excellent, in-depth knowledge of company
products and programs as well as communicating effectively in a team environment.
Professional Accomplishments
Sales Consultant
 Increased and motivated customer loyalty through authentic relationship building and knowledge
of brand awareness.
 Maximized sales by 90% through the successful handling of customer service requests offering
solutions to problems with an overall to total guest satisfaction.
 Promoted a positive atmosphere and modeled a can do attitude used to guarantee each
customer receives exceptional service.
Shift Supervisor
 Provided leadership in team environment, increasing sales through employee engagement.
 Procured operational items that allowed for a robust, and consistent food service operations,
which included the logistics of supply, food, and beverage inventory.
 Adept at remembering names and preference of individual customers to provide friendly,
personalized service, while building a loyal customer base.
 Assigned to mentor new hire and train in workflow procedures, drink preparation, and sanitation.
 Developed and managed operating procedures with the use of Microsoft Office Suite tools.
Customer Service Representative
 Expertise in business administration, record keeping, planning, policies, procedures, scheduling
and related responsibilities to ensure productive operations.
 Open and close the registers, assisting in the training of new hires, monitoring cash limits and
ensuring quality customer service at all times.
 Managed multiple phone lines, with professional ease and confidence.
Customer Relations
 Competent in managing responsibilities in a fast-paced, high-volume atmosphere.
 Skilled at building positive relationship and communicating well with patrons of all socioeconomic
backgrounds.
 Helped company attain the highest customer service ratings (as determined by external
auditors)—earned 100% marks on all categories including communication skills, listening skills,
problem resolution and politeness.
Employment History
Mar 2016 to sep 2016
Apr. 2015 to Mar.2016
Oct. 2011 to Apr. 2015
Customer Service Agent
Sales Associates
Shift Leader/Barista
Amazon
Office Depot
Dunkin Donuts
Nov. 2007 to Jan. 2010 Cashier Walgreens
May 2005 to Feb. 2007 Cashier Bojangles
June 2005 Beddingfield High School Wilson, NC