Shay Bowman is seeking an opportunity in a growing professional environment utilizing their education in medical administrative assisting and graphic design. They have over 5 years of experience in various medical and customer service roles, including as an office manager at a medical weight loss clinic. Their experience includes conducting interviews, hiring employees, handling payments and supplies, and providing excellent customer service. They also have experience as a medical assistant, handling injections, vitals, and patient care.

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Shay Bowman
1315 S Polly Ann Dr. Tempe, AZ 85281 | (602) 695-7866 | shaygfx@gmail.com
Objective
· Seeking an opportunity with expanding expectations of knowledge and reliability within a growing professional
environment.
Education
MAA | 2014 | PIMA MEDICAL INSTITUE
· Major: Medical Administrative Assisting
· Minor: Medical Assisting
ASSOCIATES OF APPLIED SCIENCE IN GRAPHIC DESIGN | 2013 | ART INSTITUTE OF TUCSON
· Major: Associates Degree
DIPLOMA | 2010 | EDGE HIGH SCHOOL
· Major: Diploma
Experience
OFFICE MANAGER | MEDICAL WEIGHT CONTROLS | MAR 2016 – SEPTEMBER 2016
· With a company that promotes from within I was able to prove myself dependable and reliable within my first 60 days.
Daily duties involved conducting interviews, hiring employees. Opening front doors, getting lobby ready for patients,
labs, collecting payments. Also included in responsibilities is restocking, tracking shipments, waste management, cash
box responsibility, and training employees who became knowledgeable dependable, and efficient.
HOSTESS/MANAGER TRAINEE | MCDONALDS | 2015-2016
· I assisted customers with any concerns from restaurant environment, and food. I also handled cash and credit/debit
card payments and returns. Presented food to customers, and learned managing tips in regards to administration
payroll, supply listing/ordering. Excelled in customer service within a 5 month stay I had successfully acquainted with
the most regular customers.
MEDICAL ASSISTANT | SELLS INDIAN HOSPITAL | 2015-2015
· Commuted on a daily basis 1 hour to and from Sells Service Unit, there I assisted providers with specific patient care for
pediatric patients and also customer service to attending guardians. Duties included: Injection of immunizations, vitals,
and patient information. Restocking patient rooms and working charge RN to maintain a work flow. Taking constructive
criticism and applying those changes was often spoken as one of my strong suits. Had to deescalate on multiple
occasions when working with children, I was always praised on my connection with each patient.
MAA/MEDICAL ADMINISTRATIVE | QUALITY OF LIFE | 2014-2015
· Serve as front desk clerk. Handled patient payments, information, insurance eligibility, and coding. Roomed patients for
provider(s) when needed and took vitals. Customer service in person and over the phone was implemented on a daily
basis and was essential for a healthy business flow of clients. I was often able to deescalate issues before needing to be
handed over to a supervisor or appropriate medical assistant.

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SENIOR CUSTOMER SERVICE REPRESENTATIVE | APAC | 2013-2014
· Served as floor supervisor in assisting customer concerns and also management of CSR concerns and direction.
Deescalating customer calls, and answering questions for my team.
CUSTOMER SERVICE REPRESENTATIVE | AFNI | 2012-2013
· Sales associate with quota, billing specialist and assisted with customer concern and tier one technical support of
company equipment.
Skills & Abilities
MANAGEMENT
· Leading a medical weight loss clinic for Fontana Medical Weight Controls alone.
· Handling patient concerns.
· Charting, scanning, and filed documents.
· Conducted interviews.
· Janitorial duties
· Books
· Restocking
SALES
· Accounted for daily numbers at both Medical WC as a manager and both Afni/APAC as CSRP.
· Product sales
· Cable services and sales
· Credit card payments
· Cash payments
SOFTWARE
· Microsoft word, excel, publisher
· Typing—83 wpm
· Customer service
· Glo
· Spark
· BMW GUI
· Scanning
· File client payments
· Client/patient information
· Medical administrative assisting
· HER
· Charting
· Medical assistant
· Labs
· Online security
References available upon request