SUSAN SMITH 609 IDAHO ST. DEARY, ID
CAREER SUMMARY 20+ years, Successful experience in customer service, retail processes and
monitoring high quality control in varied business environments. Exceptional
communication skills with management, team members and public.
SKILLS & ABILITIES Customer Service
Manages a process for customer flow
Training and development
Productivity of team members
Obtain and process information
CENTER MANAGER, FEDEX OFFICE PRINT CENTER
8/15 to 3/16
The Business Center Manager is responsible for managing the overall operations at a low-volume
center, including supervision of team members and the administration of center sales
performance, profitability and customer experience objectives. The Business Center Manager may
also be required to perform functions normally performed by Team Members within the Center.
ASSISTANT MANAGER, FEDEX OFFICE PRINT CENTER
10/2013 to 8/2015
Lead the center business team to create a professional environment with a satisfied customer
experience. Supervised and monitored team members, business operations, production, retail
processes, shipping and quality control processes. Managed the center in the absences of the
LEAD COORDINATOR, FED EX OFFICE PRINT CENTER
4/2011 – 10/2013
Managed, monitored and facilitated all production process; including the tracking,
pick-up and delivery and quality check processes. Assisted the assistant manager,
in managing, monitoring, and facilitating all production processes.
8/2006 – 4/2011
Provided high quality customer service, managed production flow, processed and gave pricing on
orders. Responsible for digital imaging, producing, tracking, setting up complex orders and
delivery. Assisted customers in Express, call backs and ran POS and shipping. Opened and closed
the store along with completing the dailies. Successfully kept open lines of communication with
team at all times.
EDUCATION WESTMINSTER HIGH, CALIFORNIA
High School Diploma