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Resume 16


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Resume 16

  1. 1. 706-814-4174 SUSAN SMITH 609 IDAHO ST. DEARY, ID 83823 CAREER SUMMARY 20+ years, Successful experience in customer service, retail processes and monitoring high quality control in varied business environments. Exceptional communication skills with management, team members and public. SKILLS & ABILITIES  Customer Service  Problem-solving skills  Manages a process for customer flow  Training and development  Administrative duties  Productivity of team members  Obtain and process information PROFESSIONAL EXPERIENCE CENTER MANAGER, FEDEX OFFICE PRINT CENTER 8/15 to 3/16 The Business Center Manager is responsible for managing the overall operations at a low-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives. The Business Center Manager may also be required to perform functions normally performed by Team Members within the Center. ASSISTANT MANAGER, FEDEX OFFICE PRINT CENTER 10/2013 to 8/2015 Lead the center business team to create a professional environment with a satisfied customer experience. Supervised and monitored team members, business operations, production, retail processes, shipping and quality control processes. Managed the center in the absences of the center manager. LEAD COORDINATOR, FED EX OFFICE PRINT CENTER 4/2011 – 10/2013 Managed, monitored and facilitated all production process; including the tracking, pick-up and delivery and quality check processes. Assisted the assistant manager, in managing, monitoring, and facilitating all production processes. PRODUCTION/CUSTOMER SERVICE 8/2006 – 4/2011 Provided high quality customer service, managed production flow, processed and gave pricing on orders. Responsible for digital imaging, producing, tracking, setting up complex orders and delivery. Assisted customers in Express, call backs and ran POS and shipping. Opened and closed the store along with completing the dailies. Successfully kept open lines of communication with team at all times. EDUCATION WESTMINSTER HIGH, CALIFORNIA High School Diploma