1. Miller’s Heights, Center Drive, P.O.Box-N4847
Phone: 1-242-429-9489
Email: glorysky77@hotmail.com
Profile
Confident, dedicated strong organizational skills and experienced in fast paced environments. Highly
trustworthy, ethical and discreet; committed to superior customer service. I am Detailed-oriented and
resourceful in completing projects; able to multi-task effectively. Capabilities include:
 Customer Service & Relation
 Problem Solving
 Computer Operations
 Job Analysis
 Staff Training & Development
 Policy Formulation
 Employee Management
 Labor Laws
 Brand Development
Professional Experience
Executive Housekeeping Assistant, Ocean Club, Paradise Island, Bahamas June 2015 to April 2016
 Training employees.
 Resolving guest complaints/Ensuring all guest satisfaction.
 Ensuring proper maintenance of all equipment.
 Making high-level decisions about policy and strategy.
 Managing daily activities of housekeeping operations.
 Enhancing operations and service delivery.
Butler, Sandals Royal Bahamian, Cable Beach,Nassau Bahamas July 2009 to June 2015
 Assist customers with request and problems.
 Supervise room service and food and beverage operations for guests.
 Arrange for services/activities off-property for guest.
 Maintain positive guest relations at all times
 Liaison with every department in the hotel to ensure guest satisfaction.
 Complete all paperwork and closing duties in accordance with department standards.

2. Education & Training
AssociatesBusiness Management (Finance),American Intercontinental University, June 2015
 Courses focusing on analytical, quantitative and management.
 Marketing strategies, economics, investments, leadership and organizational behavior.
Certificates
Sales Management,2016
 How networking builds relationships and businesses.
 Concept of adaptive selling.
 Element of effective business communication.
 Sales presentation and characteristics of brand.
Operations Management, 2016
 Planning, process management,supply chain management, quality improvement product
design.
Human Resource Management, 2016
 Recruitment process, selection process, interview techniques, business culture, ethics.
 Employee motivation, managing change,employee relations, training and appraisal.
First Aid/CPR, 2015 - 2017
Health Certificate, 2016 - 2017
References
References available upon request.