More Related Content Similar to TQM - 3 - Standards and Awards related to TQM (20) TQM - 3 - Standards and Awards related to TQM 1. Dr Joseph K.K. Ho
Standards and
Awards related to
TQM
Total Quality Management
for Organisational
Excellence
2. NAME OR LOGO 2
• The International Organization for
Standardization
ISO 9000 Series of Quality Standards
ISO 9000: 2000
• Six Sigma
• Malcolm Baldrige National Quality Award
• EFQM Model
• Deming Prize
• HKMA Quality Award
©2019DrJosephK.K.Ho
3. NAME OR LOGO
The International
Organization for
Standardization
(ISO)
• an international standard-setting body
composed of representatives from
various national standards organizations
• founded in 1947 by a group of delegates
from 25 countries
• have published over 22513 International
Standards covering almost all aspects of
technology and manufacturing
©2019DrJosephK.K.Ho
Reference:
International Organization for Standardization
https://www.iso.org/home.html 3
4. NAME OR LOGO
The International Organization for
Standardization (ISO)
Five Objectives:
• Improve product quality in relation to the requirements
• Improve the quality of operations to continually meet customers’
and stakeholders’ needs
• Provide confidence to internal management that quality
requirements are being met
• Provide confidence to the customers that quality requirements are
being met
• Provide confidence that quality system requirements are fulfilled
Whittington & Associates| ISO 9001:2000 and Quality
Management Principles
https://www.whittingtonassociates.com/2002/05/iso-
90012000-and-quality-management-principles/ © 2019 Dr Joseph K.K. Ho
References:
Shishupal Kumar| Slideshare.net| ISO 9000:2000
CLAUSE- ppt download
https://www.slideshare.net/Anujrockbabee/om-
presentation-47426766
4
5. NAME OR LOGO
The International Organization for
Standardization (ISO)
Quality Management Principles
Principle 1: Customer Focus
Principle 2: Leadership
Principle 3: Involvement of people
Principle 4: Process approach
Principle 5: Systems approach for management
Principle 6: Continual improvement
Principle 7: Factual approach to decision making
Principle 8: Mutually beneficial supplier relationships
Whittington & Associates| ISO 9001:2000 and Quality Management
Principles
https://www.whittingtonassociates.com/2002/05/iso-90012000-and-
quality-management-principles/
©2019DrJosephK.K.Ho
References:
Shishupal Kumar| Slideshare.net| ISO
9000:2000 CLAUSE- ppt download
https://www.slideshare.net/Anujrockbabee/om-
presentation-47426766
5
6. NAME OR LOGO 6
©2019DrJosephK.K.Ho
ISO 9000 Series of Quality Standards
• an international set of standards
documenting the processes that an
organization uses to produce its goods and
services
• help a company satisfy its customers, meet
regulatory requirements, and achieve
continual improvement. It should be
considered to be a first step or the base
level of a quality system.
ASQ.ORG | WHAT IS THE ISO 9000
STANDARDS SERIES?
https://asq.org/quality-resources/iso-9000
References:
ISIXSIGMA.COM | AN INTRODUCTION TO ISO 9000, 9001,
9002, ISO 9000:2000
https://www.isixsigma.com/community/awards-and-
standards/introduction-iso-9000-9001-9002-iso-90002000-2/
7. NAME OR LOGO
• ISO 9000 update released in the year 2000
• Technical specifications and criteria to be
used as rules, guidelines, or definitions of
characteristics to ensure that materials,
products, processes, and services are fit for
their purpose
ISO 9000: 2000
References:
ISIXSIGMA.COM | AN INTRODUCTION TO ISO 9000, 9001, 9002, ISO 9000:2000
https://www.isixsigma.com/community/awards-and-standards/introduction-iso-9000-9001-9002-iso-90002000-2/
smartsheet.com | The Ultimate Guide to ISO 9000
https://www.smartsheet.com/ultimate-guide-iso-9000
©2019DrJosephK.K.Ho
7
8. NAME OR LOGO
Six
Sigma
Statistically — a process must not produce
more than 3.4 defects per million
opportunities. According to Jack Welch, Six
Sigma is a quality program that:
• when all is said and done
• improves your customer’s experience
• lowers your costs, and builds better
leaders
©2019DrJosephK.K.Ho
Reference:
ISIXSIGMA.COM | WHAT IS SIX SIGMA?
https://www.isixsigma.com/new-to-six-sigma/what-six-sigma/
8
a set of techniques and tools for
process improvement, introduced
by engineer Bill Smith while
working at Motorola in 1980.
9. NAME OR LOGO 9
©2019DrJosephK.K.Ho
Six Sigma - Core philosophy based on key concepts:
• Think in terms of key business
processes and customer requirements
with focus on strategic objectives
• Focus on corporate sponsors
responsible for championing projects
• Emphasize quantifiable measures such
as defects per million opportunities
(dpmo).
Reference:
Craig Gygi, Bruce Williams, Neil DeCarlo, Stephen R. Covey | HOW TO LAUNCH A SIX SIGMA PROJECT | Dummies.com
https://www.dummies.com/careers/project-management/six-sigma/how-to-launch-a-six-sigma-project/
10. NAME OR LOGO 10
©2019DrJosephK.K.Ho
Six Sigma - Core philosophy based on key concepts:
• Ensure appropriate metrics is
identified to maintain accountability
• Provide extensive training.
• Create highly qualified process
improvement experts -“belts”
• Set stretch objectives for improvement
Reference:
Craig Gygi, Bruce Williams, Neil DeCarlo, Stephen R. Covey | HOW TO LAUNCH A SIX SIGMA PROJECT | Dummies.com
https://www.dummies.com/careers/project-management/six-sigma/how-to-launch-a-six-sigma-project/
11. NAME OR LOGO
Malcolm
Baldrige
National
Quality
Award
(MBNQA)
• an award established by the U.S. Congress in
1987
• to raise awareness of quality management and
recognize U.S. companies that have
implemented successful quality management
systems
• the U.S.'s highest presidential honor for
performance excellence
©2019DrJosephK.K.Ho
References:
corporatefinanceinstitute.com | The Malcolm Baldrige National Quality Award
https://corporatefinanceinstitute.com/resources/knowledge/other/malcolm-baldrige-national-quality-award-mbnqa/
ASQ.ORG | WHAT IS THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD (MBNQA)?
https://asq.org/quality-resources/malcolm-baldrige-national-quality-award
11
12. NAME OR LOGO
European
Foundation
for Quality
Management
(EFQM Model)
• Stimulate and assist European organizations in
quality improvement activities.
• Support managers in the adoption of TQM.
• A non-prescriptive frame work based on nine
criteria that recognizes that there are many
approaches to achieving sustainable excellence
©2019DrJosephK.K.Ho
12
References:
EFQM Official Website http://www.efqm.org/
Toolshero.com | EFQM Model https://www.toolshero.com/quality-management/efqm-model/
13. NAME OR LOGO
Deming
Prize
• Initiated by Japan in 1951 to recognize the
importance of high quality products
• Name after W. Edwards Deming
• The Deming Prize for Individuals
• The Deming Application Prize
• The Quality Control Award for Operations/ Business
Units
©2019DrJosephK.K.Ho
13
References:
JUSE | Union of Japanese Scientists and Engineers
| Deming Prize
http://www.juse.or.jp/deming_en/
JUSE | Union of Japanese Scientists and Engineers
| The Deming Prize and Development of Quality
Control/Management in Japan
https://www.juse.or.jp/deming_en/award/03.html
14. NAME OR LOGO
HKMA
Quality
Award
• First launched in 1991 by The Hong Kong Management
Association
• Two categories:
Main Category
Special Awards For
Established and Medium Enterprises
Small Enterprises and Start-ups
• Judging Criteria are based on Malcolm Baldrige National
Quality Award : 1. Leadership 2. Strategy 3. Customers 5.
Workforce 4. Measurement, Analysis, and Knowledge
Management 5. Workforce 6. Operations 7. Results
©2019DrJosephK.K.Ho
14
Reference:
HKMA Quality Award | 2019 Brochure
https://www.hkma.org.hk/pdf/qa/flipbook/qa
2019-brochure/qa2019-brochure.pdf
15. What’s more in
Total Quality Management for
Organisational Excellence?
• Major TQM Tools
• Critical Success Factors and Barriers of TQM
Implementation
©2019DrJosephK.K.Ho
15