The International Organization for Standardization ISO 9000 Series of Quality Standards ISO 9000: 2000 Six Sigma Malcolm Baldrige National Quality Award EFQM Model Deming Prize HKMA Quality Award

1. Dr Joseph K.K. Ho
Standards and
Awards related to
TQM
Total Quality Management
for Organisational
Excellence

2. NAME OR LOGO 2
• The International Organization for
Standardization
 ISO 9000 Series of Quality Standards
 ISO 9000: 2000
• Six Sigma
• Malcolm Baldrige National Quality Award
• EFQM Model
• Deming Prize
• HKMA Quality Award
©2019DrJosephK.K.Ho

3. NAME OR LOGO
The International
Organization for
Standardization
(ISO)
• an international standard-setting body
composed of representatives from
various national standards organizations
• founded in 1947 by a group of delegates
from 25 countries
• have published over 22513 International
Standards covering almost all aspects of
technology and manufacturing
©2019DrJosephK.K.Ho
Reference:
International Organization for Standardization
https://www.iso.org/home.html 3

4. NAME OR LOGO
The International Organization for
Standardization (ISO)
Five Objectives:
• Improve product quality in relation to the requirements
• Improve the quality of operations to continually meet customers’
and stakeholders’ needs
• Provide confidence to internal management that quality
requirements are being met
• Provide confidence to the customers that quality requirements are
being met
• Provide confidence that quality system requirements are fulfilled
Whittington & Associates| ISO 9001:2000 and Quality
Management Principles
https://www.whittingtonassociates.com/2002/05/iso-
90012000-and-quality-management-principles/ © 2019 Dr Joseph K.K. Ho
References:
Shishupal Kumar| Slideshare.net| ISO 9000:2000
CLAUSE- ppt download
https://www.slideshare.net/Anujrockbabee/om-
presentation-47426766
4

5. NAME OR LOGO
The International Organization for
Standardization (ISO)
Quality Management Principles
 Principle 1: Customer Focus
 ​Principle 2: Leadership
 ​Principle 3: Involvement of people
 ​Principle 4: Process approach
 ​Principle 5: Systems approach for management
 ​Principle 6: Continual improvement
 ​Principle 7: Factual approach to decision making
 ​Principle 8: Mutually beneficial supplier relationships
Whittington & Associates| ISO 9001:2000 and Quality Management
Principles
https://www.whittingtonassociates.com/2002/05/iso-90012000-and-
quality-management-principles/
©2019DrJosephK.K.Ho
References:
Shishupal Kumar| Slideshare.net| ISO
9000:2000 CLAUSE- ppt download
https://www.slideshare.net/Anujrockbabee/om-
presentation-47426766
5

6. NAME OR LOGO 6
©2019DrJosephK.K.Ho
ISO 9000 Series of Quality Standards
• an international set of standards
documenting the processes that an
organization uses to produce its goods and
services​
• help a company satisfy its customers, meet
regulatory requirements, and achieve
continual improvement. It should be
considered to be a first step or the base
level of a quality system.
ASQ.ORG | WHAT IS THE ISO 9000
STANDARDS SERIES?
https://asq.org/quality-resources/iso-9000
References:
ISIXSIGMA.COM | AN INTRODUCTION TO ISO 9000, 9001,
9002, ISO 9000:2000
https://www.isixsigma.com/community/awards-and-
standards/introduction-iso-9000-9001-9002-iso-90002000-2/

7. NAME OR LOGO
• ISO 9000 update released in the year 2000
• ​Technical specifications and criteria to be
used as rules, guidelines, or definitions of
characteristics to ensure that materials,
products, processes, and services are fit for
their purpose
ISO 9000: 2000
References:
ISIXSIGMA.COM | AN INTRODUCTION TO ISO 9000, 9001, 9002, ISO 9000:2000
https://www.isixsigma.com/community/awards-and-standards/introduction-iso-9000-9001-9002-iso-90002000-2/
smartsheet.com | The Ultimate Guide to ISO 9000
https://www.smartsheet.com/ultimate-guide-iso-9000
©2019DrJosephK.K.Ho
7

8. NAME OR LOGO
Six
Sigma
Statistically — a process must not produce
more than 3.4 defects per million
opportunities. According to Jack Welch, Six
Sigma is a quality program that:
• when all is said and done​
• improves your customer’s experience
• lowers your costs, and builds better
leaders
©2019DrJosephK.K.Ho
Reference:
ISIXSIGMA.COM | WHAT IS SIX SIGMA?
https://www.isixsigma.com/new-to-six-sigma/what-six-sigma/
8
a set of techniques and tools for
process improvement, introduced
by engineer Bill Smith while
working at Motorola in 1980.

9. NAME OR LOGO 9
©2019DrJosephK.K.Ho
Six Sigma - Core philosophy based on key concepts:
• Think in terms of key business
processes and customer requirements
with focus on strategic objectives
• Focus on corporate sponsors
responsible for championing projects
• Emphasize quantifiable measures such
as defects per million opportunities
(dpmo).
Reference:
Craig Gygi, Bruce Williams, Neil DeCarlo, Stephen R. Covey | HOW TO LAUNCH A SIX SIGMA PROJECT | Dummies.com
https://www.dummies.com/careers/project-management/six-sigma/how-to-launch-a-six-sigma-project/

10. NAME OR LOGO 10
©2019DrJosephK.K.Ho
Six Sigma - Core philosophy based on key concepts:
• Ensure appropriate metrics is
identified to maintain accountability
• Provide extensive training.
• Create highly qualified process
improvement experts -“belts”
• Set stretch objectives for improvement
Reference:
Craig Gygi, Bruce Williams, Neil DeCarlo, Stephen R. Covey | HOW TO LAUNCH A SIX SIGMA PROJECT | Dummies.com
https://www.dummies.com/careers/project-management/six-sigma/how-to-launch-a-six-sigma-project/

11. NAME OR LOGO
Malcolm
Baldrige
National
Quality
Award
(MBNQA)
• an award established by the U.S. Congress in
1987
• to raise awareness of quality management and
recognize U.S. companies that have
implemented successful quality management
systems
• the U.S.'s highest presidential honor for
performance excellence
©2019DrJosephK.K.Ho
References:
corporatefinanceinstitute.com | The Malcolm Baldrige National Quality Award
https://corporatefinanceinstitute.com/resources/knowledge/other/malcolm-baldrige-national-quality-award-mbnqa/
ASQ.ORG | WHAT IS THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD (MBNQA)?
https://asq.org/quality-resources/malcolm-baldrige-national-quality-award
11

12. NAME OR LOGO
European
Foundation
for Quality
Management
(EFQM Model)
• Stimulate and assist European organizations in
quality improvement activities.
• Support managers in the adoption of TQM.
• A non-prescriptive frame work based on nine
criteria that recognizes that there are many
approaches to achieving sustainable excellence
©2019DrJosephK.K.Ho
12
References:
EFQM Official Website http://www.efqm.org/
Toolshero.com | EFQM Model https://www.toolshero.com/quality-management/efqm-model/

13. NAME OR LOGO
Deming
Prize
• Initiated by Japan in 1951 to recognize the
importance of high quality products
• Name after W. Edwards Deming
• The Deming Prize for Individuals
• The Deming Application Prize
• The Quality Control Award for Operations/ Business
Units
©2019DrJosephK.K.Ho
13
References:
JUSE | Union of Japanese Scientists and Engineers
| Deming Prize
http://www.juse.or.jp/deming_en/
JUSE | Union of Japanese Scientists and Engineers
| The Deming Prize and Development of Quality
Control/Management in Japan
https://www.juse.or.jp/deming_en/award/03.html

14. NAME OR LOGO
HKMA
Quality
Award
• First launched in 1991 by The Hong Kong Management
Association
• Two categories:
 Main Category
 Special Awards For
 Established and Medium Enterprises
 Small Enterprises and Start-ups
• Judging Criteria are based on Malcolm Baldrige National
Quality Award : 1. Leadership 2. Strategy 3. Customers 5.
Workforce 4. Measurement, Analysis, and Knowledge
Management 5. Workforce 6. Operations 7. Results
©2019DrJosephK.K.Ho
14
Reference:
HKMA Quality Award | 2019 Brochure
https://www.hkma.org.hk/pdf/qa/flipbook/qa
2019-brochure/qa2019-brochure.pdf

15. What’s more in
Total Quality Management for
Organisational Excellence?
• Major TQM Tools
• Critical Success Factors and Barriers of TQM
Implementation
©2019DrJosephK.K.Ho
15

16. STAY TUNED
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josephkkho.com