Core Definition of TQM Advantages of TQM Elements of TQM

1. Dr Joseph K.K. Ho
What is TQM &
what are TQM
elements ?
Total Quality
Management for
Organisational
Excellence

2. NAME OR LOGO
Core Definition
Advantages
Elements
2
©2019DrJosephK.K.Ho

3. NAME OR LOGO
TQM stands for
Total Quality
Management
CORE
DEFINITION
3
1. a systematic management
approach and organization-
wide philosophy to long-term
success
2. planning and implementing a
constant organizational
improvement process
Aboutthree.com | FIVE IMPORTANT FACTORS IN TOTAL QUALITY MANAGEMENT
https://aboutthree.com/blog/five-important-factors-in-total-quality-management/
©2019DrJosephK.K.Ho
References:
Asq.org | Total Quality Management (TQM): What is TQM?
https://asq.org/quality-resources/total-quality-management

4. NAME OR LOGO
TQM stands for
Total Quality
Management
CORE
DEFINITION
4
3. all members, from top management
to employees of an organization
participating in improving products,
services, and the culture
4. focused on exceeding customers'
expectations, identifying problems,
building commitment, and promoting
open decision-making among
workers
Aboutthree.com | FIVE IMPORTANT FACTORS IN TOTAL QUALITY MANAGEMENT
https://aboutthree.com/blog/five-important-factors-in-total-quality-management/
©2019DrJosephK.K.Ho
References:
Asq.org. | Total Quality Management (TQM): What is TQM?
https://asq.org/quality-resources/total-quality-management

5. NAME OR LOGO
Advantages of TQM
Reference:
Bragg, S. and Bragg, S. (2018); The benefits of total quality management | AccountingTools
https://www.accountingtools.com/articles/what-are-the-benefits-of-total-quality-management-tqm.html 5
• Cost Reduction
• Customer Satisfaction
• Defect Reduction
• Improved Morale
©2019DrJosephK.K.Ho

6. NAME OR LOGO
Cost Reduction
Reference:
Bragg, S. and Bragg, S. (2018); The benefits of total quality management | AccountingTools
https://www.accountingtools.com/articles/what-are-the-benefits-of-total-quality-management-tqm.html
6
throughout an organization, especially in the areas of scrap, rework,
field service, and warranty cost reduction, resulting in a startling
increase in profitability.
©2019DrJosephK.K.Ho
Customer Satisfaction
doing with better products and services, interactions with customers,
fewer customer complaints, leading to increased market share,
existing customers bringing in more customers.

7. NAME OR LOGO
Defect Reduction
Reference:
Bragg, S. and Bragg, S. (2018); The benefits of total quality management | AccountingTools
https://www.accountingtools.com/articles/what-are-the-benefits-of-total-quality-management-tqm.html
7
with strong emphasis on improving quality within a process, reducing
not only the time in fixing errors, but also the necessity in employing
quality assurance personnel
©2019DrJosephK.K.Ho
Improved Morale
with participation of employees, reduced employee turnover, cost of
hiring and training new employees

8. NAME OR LOGO
Elements of TQM
Reference:
Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download
https://slideplayer.com/slide/1514158/
8
• Leadership
• Employee Involvement
• Product / Process Excellence
• Continuous Improvement
• Customer Focus on “Fitness for
Use”
©2019DrJosephK.K.Ho

9. NAME OR LOGO
LEADERSHIP
References:
Nayantara Padhi | THE EIGHT ELEMENTS OF TQM | ISIXSIGMA
https://www.isixsigma.com/methodology/total-quality-management-tqm/eight-elements-tqm/
9
• Top management vision, planning and
support
• Strategies, philosophies, values and
goals are transmitted down through
out the organization to provide focus,
clarity and direction
©2019DrJosephK.K.Ho
Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download
https://slideplayer.com/slide/1514158/

10. NAME OR LOGO
Employee Involvement
References:
Ferhan Syed (2009) | Employee Involvement: Its Magical Benefits
https://totalqualitymanagement.wordpress.com/2009/05/21/employee-involvement-its-magical-
benefits/#more-888
10
• All employees assume responsibility for
the quality of their work.
• Decision making process provides the
opportunity for continuous process
improvement
©2019DrJosephK.K.Ho
Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download
https://slideplayer.com/slide/1514158/

11. NAME OR LOGO
Product / Process Excellence
References:
Navint | Product Excellence vs. Process Excellence: Q&A with Peter Getchell
https://totalqualitymanagement.wordpress.com/2009/05/21/employee-involvement-its-magical-benefits/#more-888
11
Involves the process for continuous improvement
©2019DrJosephK.K.Ho
Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download
https://slideplayer.com/slide/1514158/
Product Excellence Process Excellence
• Innovation Driven
• Highly Iterative
• Fast
• Customer Creation
• Loosely Planned
• Unpredictable
• Independent Achievement
• Narrow Accountability
• Product Oriented Mindset
• Frictionless
• End-to-End Mastery
• Enabling Commitments Externally and
Internally
• High Touch where Differentiating
• Team Sport
• Customer Retention
• Dependable
• Broad Accountability
• Service Oriented Mindset

12. NAME OR LOGO
Continuous Improvement
12
A concept that recognizes that quality
improvement is a journey with no end
and that there is a need for continually
looking for new approaches for improving
quality
©2019DrJosephK.K.Ho
Reference:
Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download
https://slideplayer.com/slide/1514158/

13. NAME OR LOGO
Customer Focus on “Fitness for Use”
13
Design quality
• Specific characteristics of a product that
determine its value in the marketplace
Conformance quality
• The degree to which a product meets its design
specifications
©2019DrJosephK.K.Ho
Reference:
Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download
https://slideplayer.com/slide/1514158/

14. What’s more in
Total Quality Management for
Organisational Excellence?
• Standards and Awards related to TQM
• Major TQM Tools
• Critical Success Factors and Barriers of TQM
Implementation
©2019DrJosephK.K.Ho
14

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