1. JoanneRichardson
453 Biddle Avenue Apt. 8 • Pittsburgh,PA 15221 | 412-478-0451 | joanne.marie.richardson@gmail.com
Key Skills and Abilities
· Active listener
· Effective communicator
· Passion for customer service
· Efficient planner and organizer
· Solution finder
· Priority and deadline driven
Management Experience
BIG BURRITO RESTAURANT GROUP | AUGUST 2005-MARCH 2010
GENERAL MANAGER
· Ensured outstanding service for all guests by implementing and overseeing a rigorous training program.
· Increased sales and profits through consistent coaching in suggestive selling and hospitality.
· Controlled expenditures, including cost of sales, labor, and other operating expenses.
· Provided the highest standard of food and beverages by enforcing strict quality control programs.
· Oversaw each aspect of store operation, including inventory control, ordering, scheduling,training, and financial reporting and analysis.
WINE DIRECTOR
· Created and implemented wine and beverage education classes in order to build a strong sales and service team.
· Reduced inventory stock and turnaround time,which increased profitability by cutting cost of sales.
· Effectively managed shifts,ensuring flawless and personalized service for each guest.
· Revamped wine and cocktail list, creating an exciting and evolving selection.
SERVICE MANAGER AND EVENTS COORDINATOR
· Built a cohesive and effective team by hiring, training, scheduling,and supervising all service staff.
· Planned and executed diverse events such as weddings, parties, meetings, and lectures, securing many repeat clients.
· Enforced and adhered tothe highest standard of guest service by updating and implementing service standards.
Other Experience
LEADSERVER, PARK BRUGES CAFE | JULY 2012-PRESENT
SALT OF THE EARTH | JUNE 2010-JULY 2012
· Provide excellent customer service by anticipating and exceeding guests’ expectations.
· Train incoming team members in product and procedures.
· Design and supervise side work tasks and section assignments.
Education
Slippery Rock University of Pennsylvania | Accounting | BSBA expected December 2016
Community College of Allegheny County | Business Transfer Program | 2013-2015
University of Pittsburgh | French | 1996-2001
Clubs and Organizations
Rock Pride Investment Club
Slippery Rock Student Accounting Society