1. Katie Fabbro
2231 Ashley Dr. Columbus, OH 43224 | 614-800-7478 | KatieFabbro@gmail.com
Education
HONORS DIPLOMA | 2005 | NORTHLAND HIGH SCHOOL
Skills & Abilities
EMPLOYEE DEVELOPMENT AND RETENTION
 Co-chair of Employee recognition and retention committee at 500+ employee organization
 Co-developed multi-phase retention roll out plan
 Hired, trained and developed entre level employees as well as management
BUSINESS MANAGEMENT
 Managed 40-50 part time entre level employees and 5+ assistant managers
 Oversaw daily operations of 35,000 square foot family entertainment center which included a
laser tag arena, prize shop, full restaurant, game room and skating floor.
 Handled risk management and safety training for a building with 100,000+ customers annually
 Balanced daily sales and deposits
 Analyzed inventory of a restaurant, prize shop, and skate rentals
 Redesigned birthday party program to streamline service and increase guest satisfaction
 Maintained cost of goods metrics at or below company standards, investigated any potential theft,
closed any inventory loop holes
LEADERSHIP
 Provided timely staffing solutions for emergency needs at multi-building campus
 Presented annual reviews and continued training for both entre level employees as well as shift
managers
 Created, implemented and maintained rapid improvement plans for different areas of opportunity
within the business
Successes
 Grew birthday party capacity by 20%, in turn increasing revenue
 Worked hand in hand with General Manager to revitalize the 40 year old flagship of the company
and increased profit by 600% in the first 12 months on location
Experience
LEAD SCHEDULER | WEXNER HERITAGE VILLAGE | JUNE 2015 - PRESENT
· Maintain schedules for 150+ employees.
OPERATIONS MANAGER | UNITED SKATES | FEBRUARY 2012- JULY 2015
· Oversaw day to day operations, provided superior customer service, managed session, oversaw
birthday operations, hired, trained, and developed employees and a management team,