1. BINISH JOSEPHBINISH JOSEPH
Flat no-363, PKT-B, phase 2, Sec 13, Dwarka, N.D- 110075
Mobile: +91-9811162441; Email: binu1jan@yahoo.co.in, Skype Id : Binish3500
HOTELS, RESTAURANT & CAFÉ OPERATIONS PROFESSIONAL- F&B INDUSTRY
Primary Competency:
• Competent, diligent & extremely efficient Hospitality Professional with over 13+ years of rich
experience in managing the entire gamut of operations and functions related to Hospitality Industry with
extensive experience in Operations, Management and Relationship Management.
• Strong background in operations, food and beverage management, public relations,
business development, infrastructure and training, to administration, human resource management and
customer relations.
• Demonstrated capabilities in evolving innovative sales and promotional strategies, training
and development, and team management.
• Wide exposure to a variety of clients from diverse backgrounds and recognition from past
and previous employers for successful maintenance of international standards and utmost commitment to
my work.
Key Competencies
• Hospitality Management• F & B operations• General Administration • Multi Unit Management & Succession
Planning • Manpower Management • Resource Management • Facilities Management • Coordination Skills
& Negotiation Skills • Relationship Management • Vendor Management• P&L Management and Revenue
Analysis• Strategic Planning & Business Development •Leadership skills and team building abilities
JUBILANT FOOD WORKS (DOMINOES PIZZA INDIA) (Nov 2015- till date)
District Manager (Delhi) – India`s Largest QSR Food chain company
• Responsible for planning, organizing and day to day smooth functioning of Multi Restaurants in a
particular area.
• Responsible for Revenue and bottom line target achievement of multi restaurants.
• Responsible for Guest relationship management and Guest handling.
• Ensure 100% Product Quality
• Responsible for managing Staff and Team motivation.
• Responsible for Aggressive Lsm activities and generating extra revenue from nearby catchment
households and corporate offices.
• Responsible for overall restaurant cleanliness & hygiene’s per Company Norms.
• Responsible for SOP adherence and quality compliances.
• Ensure Auditing of all Restaurant’s and ensure smooth operations as per Company norms.
• Maintaining all restaurant upkeep and handling all day to day operational issues.
• Managing the P&L, budgeting and other mis reports and presenting the same to regional level
meetings.

2. LONDON KITCHEN (Fine dine restaurant & bar) (Nov 2014- Mar 2015)
(Restaurant Manager)
Part of pre-opening Team
Job Profile
• Part of Restaurant & Bar launching Team based on the theme of Street of London and World cuisine.
• Responsible for planning, organizing and smooth functioning of all entire 3 floors of restaurant, bar and
party hall on day to day basis.
• Actively involved in preparing their Food & bar menu, competitors reviews, in coordination with the
restaurant owners.
• Responsible for hiring all new staff and providing all staff f&b service training and their career
developments activities like appraisals , daily briefing , weekly meeting etc.
• Prime responsibility is to run the restaurant cum bar as profit centre and focus on improvising revenue
and profitability and profitability.
• Responsible for Local store marketing and promotions for increasing sales and brand awareness.
• Responsible for providing impeccable service standards and implementing all company SOP.
• Responsible of handling all stocks, managing inventory, controlling waste.
• Responsible for handling all party related queries, booking them and managing their proper updated
records and making function prospectus for inter department coordination.
• Ensure coordinating with all vendors and make a good relationship with them every time.
• Responsible of keeping a close tap of the local competition to enhance customer diversity and brand
value.
• Ensure to coordinate with all liasoining authorities and proper upkeep of all restaurant licenses.
Pizza Vito India Pvt Ltd (Master Franchisee by Olympic Gold Medalist Mr. Abhianv
Bindra group)
(Real New York Pizza) (Feb 2013 –Apr 2014)
Manager Operations (Pan India) - Casual Dine-in Pizza restaurant chain
Job profile
• Responsible for setting up the Pizza Restaurant Brand Operations Pan India, Setting up
F&B and Kitchen Operations, Recruitment, training and retention the Restaurants and Kitchens teams,
Auditing of all outlets, profitability centre operations with a view to achieve business objectives and
ensure top line and bottom line profitability.
• Expansion of brand through company owned and franchise outlets route, Continuous
improvement of Operations SOP`S and ensure 100% customer delight, deliver highest quality of
product`s, drive Innovative local store marketing activities to achieve company financial goals and
objectives.
• Managed the workforce effectively through shift system. Coordinating and resolving
management issues and motivating the entire staff.
• Adept at handling guest relationship, planning and executing the operations to ensure
quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude
towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction
indices score.
• Responsible for food forecasting, checking and receiving deliveries, exercising cost control
and maintaining optimum levels of daily inventory of liquor and other beverages
• Handling guests and International clients, increasing guest satisfaction. Evaluating the
feedback for further changes/ improvisations
Key achievements

3. • Successfully manage the grand launching of Pizzavito (Casual Dine-in) restaurant of North Country Mall in
Mohali (Punjab) in the presence of celebrity owner Mr. Abhinav Bindra.
• Handle all press, media and represented the company and given the press notes and attended press
conference in front of many media and press coverage. My photo along with other colleges has also
published in various newspapers of Punjab regional newspapers like Punjab kesari, Dainik Jagran, Dainik
Savera, Yugmarg etc and also our live press T.V coverage telecasted in Ptc Punjabi News channel.
COFFEE WORLD (DIVISION OF GLOBAL FRENCHISE ARCHITECTS)
Area Manager – (Café /Restaurant Operations in GAMA Hospitality in the division of Brand
“Coffee World”) – Delhi, ncr (December 2011 – Jan 2013)
Job Profile
• Part of (International Coffee Brand) “Coffee World”-Delhi launching Team and manage all store initial set
up and coordinated with corporate for all funds and other necessities for store launch.
• Responsible for maintaining day to day smooth operations of all Coffee World stores of Delhi, ncr.
• Responsible to maximize profit and minimizing cost and achieving given sales budgets and operational
margin ratios.
• Responsible for customer service, product quality, store upkeep, all stores liasioning issues.
• Responsible for making P&L, budgeting, inventory control management, store indenting and future
projections.
• Handling all administration and coordinating with all departments in relationship of store operations.
• Responsible for Team management and their training and motivations. Ensure customers focus and SOP
adherence.
• Responsible for all store Local store marketing activities to drive sales and business expansion for brand
building.
CAFE COFFEE DAY & COFFEE DAY LOUNGE
(March 2008- Nov 2011)
Joined ABCTCL as Area Manager (Café Operations) & was promoted in recognition of hard work &
consistent performance
Job Profile
• Conceptualize & implement measures for enhancing operational efficiency & optimizing
resource optimization.
• Successfully managing launch programs in coordination including identifying locational USP,
manpower planning and store layout and ensure effective market penetration through brand promotional
activities and programs
• Successfully launched Coffee Day Lounge in Delhi region and actively participated in the
launching and initial set up of lounge operations. Actively part of launching team of Coffee Day Lounge set
up in Delhi.
• Successfully handled the day to day smooth operations of 5 Coffee day Lounge restaurant
operations.
• Instrumental in strategy formulation and business development plans for all 5 Coffee Day
Lounge stores ,having Live Kitchen and fine Dine-in Café set up and setting up all processes related to
brand management and creating the roadmap for the company.

4. • Formulate & implement strategic plans to enhance service quality standards & implemented
strict measures in customer care procedures to optimize guest satisfaction & retention.
• Enforce compliance with the highest standards of food preparation & serving. Conduct
hygiene inspections while providing feedback to staff & managers for gaps in actual VS standardized
norms.
• Responsible for handling operations, including inter / intra departmental coordination,
logistics of supplies quantitatively and qualitatively and exercising cost controls.
• Oversee Cash controls, General accounting, Inventory Management; P& L operations and
Warehouse and Vendor Requisitions and audits of the restaurant.
• Coordinate with the Head office for supplies to ensure adequate stock, customer complaints, feedbacks
from customers and team, etc.
Key achievements
• Credentials of having won the Best of the Best Area manager contest among 18 Area Managers conducted
on June - July 2008.
• Won the “Best Area Manager” Award for achieving lowest wastage report area level.
PAPRIKA FOODS PVT LTD (Indian Street foods serving Kiosk units)
Manager Operations (Delhi Ncr) (July 07-Mar 08)
Job Profile
• Responsible for Day do day smooth operations of all 4 stores located in different parts of Delhi ncr malls.
• Responsible for food quality , food ordering , cost control ,wastage control of all stores,
• Responsible for quality compliances and company standards and procedures adherence at all stores.
• Responsive for hiring, training, motivation of staff and improving their grooming standards.
• Responsible for making management reports like P&L, food cost, kitchen report, staff attendance, salary
etc.
• Ensure all guest satisfaction at each stores and handling all guest complaints and monitor all guest
feedbacks.
• Daily reporting to the CEO of the company and coordinating with Head office for all budget and cash flow
approvals.
• Responsible for business development, revenue improvement and profit maximization.
Devyani International Pvt Ltd (PIZZA HUT) (Sept’04 – Mar’08)
Assistant Restaurant Manager (dine –in Restaurant)
Job Profile
• Assisting Restaurant general manager to effectively manage a Pizza Hut restaurant within the policies and
guidelines of the company, ensuring 100% customer satisfaction at all times.
• Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the
restaurant team
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor,
reviewing financial reports, and taking appropriate actions
• Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action,
motivates and trains has authority to hire and fire (or participate in those decisions). Also responsible for on
job training of all staff in order to adhere company Sop.

5. • Ensures a safe working and customer experience environment by facilitating safe work behaviors of the
team
• Instrumental in planning and executing standard Food & Beverage operations in the restaurant embellish
service as per benchmarks.
• Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance
program. Ensure great food quality at the time and 100% customer satisfaction as top most priority.
• Ensures complete and timely execution of corporate & local marketing programs
Key achievements
• Awarded as the Best Manager of the month in Pizza hut for March 2005.
• Presented with the award of best Customer Service Representative in C.H.A.M.P.S Challenge 2005
in Pizza hut.
• Won the Best C.H.AM.P.S CHEER award as the leader of the 8 member team.
• Recipient of an Appreciation letter from Restaurant Manager for achieving continuous 6 months
C.H.A.M.P.S check of 100% score.
• Actively participated in the Regional CHAMPS CHALLENGE Competition of the best Table
service award, held in October 2006.
• Winner of Dine-in and Delivery 100% C.H.A.M.P.S Score 5 times consistently from Jan 2007 to May 2007
and received the Club Elite special Trophy from YUM Restaurant Int Pvt Ltd.
• Certified Developing Champions Self learner led higher management programme of DC LAS (Lead a shift)
& DC LAR (Lead a restaurant) on Nov 2006.
• Awarded as the Best Manager through Area coach excellence reward batch.
BARISTA COFFEE COMPANY LTD.
Executive Retail Operations (Cafe In-charge) (March 2002- Aug 2004)
Job Profile
• Responsible for providing high level of customer service at all the time and ensure all complaints are and
comments are handled in a timely manner and correct follow up and feedback mechanism are adhered to.
• Implementing Café`s operational and administrative procedures and overseeing the standards and other
staff training in coffee preparation and service.
• Handling cash and reconciliation of daily float and Sales.
• Follow health and safety duties as specified in the organization standard and ensure to maintain highest
level of hygiene and cleanliness standard of the café.
• Responsible for waste, cost control and strictly follow product recipe.
Key achievements
• Applauded and appreciated as the STAR BARISTA for the month of Dec 2002.
EDUCATIONAL CREDENTIALS
M.B.A (2 Yrs.) in Hospitality & Tourism management
Shobhit University Meerut (Part Time-Distance learning) - passed out in 2013
GRADUATION (B.A. -ARTS & HUMANITIES)
Delhi University (Part Time -Correspondence) - passed out in 2002

6. ONE & HALF YEAR CRAFTMANSHIP DIPLOMA IN FOOD PRODUCTION & PATISSERIE 2002 ,
INCLUDING 6 Months Industrial exposure Kitchen training from ITDC 5 Star ASHOK HOTEL
I H M Pusa New Delhi- passed out in 2001(Full Time Regular Course)
DIPLOMA IN COMPUTER APPLICATION (SIX MONTHS)
A.I.C Instt. New Delhi. (Full Time regular course)
10+2, SCIENCE STREAM -1999
K.V .School (CBSE board – Full time)
MATRICULATION -1997
K V Sector 8 (CBSE board- Full Time)
Personal details
Age : 35 Years (D.O.B: 01-01-1981)
Sex : Male
Fathers name : Mr. K T Joseph
Nationality : Indian
Marital status : Married.
Hobbies
Watching Cricket, listening to soft music and traveling different places.
Salary expected : Negotiable
Date
Place : New Delhi (Dwarka)
(BINISH JOSEPH)

7. ONE & HALF YEAR CRAFTMANSHIP DIPLOMA IN FOOD PRODUCTION & PATISSERIE 2002 ,
INCLUDING 6 Months Industrial exposure Kitchen training from ITDC 5 Star ASHOK HOTEL
I H M Pusa New Delhi- passed out in 2001(Full Time Regular Course)
DIPLOMA IN COMPUTER APPLICATION (SIX MONTHS)
A.I.C Instt. New Delhi. (Full Time regular course)
10+2, SCIENCE STREAM -1999
K.V .School (CBSE board – Full time)
MATRICULATION -1997
K V Sector 8 (CBSE board- Full Time)
Personal details
Age : 35 Years (D.O.B: 01-01-1981)
Sex : Male
Fathers name : Mr. K T Joseph
Nationality : Indian
Marital status : Married.
Hobbies
Watching Cricket, listening to soft music and traveling different places.
Salary expected : Negotiable
Date
Place : New Delhi (Dwarka)
(BINISH JOSEPH)