Joshua Klug has over 10 years of experience as an Assistant General Manager and 20 years in the restaurant industry. He has a Bachelor's degree in Fine Arts from UW-Parkside. For the past 7 years, Klug has worked as the Assistant General Manager and Regional Food Manager for Red Robin, where he is responsible for tasks like resolving complaints, establishing service standards, and training newly hired managers. He has received numerous awards for his performance, including Assistant General Manager of the Year in 2013 and 2015.

1. Joshua Klug
417 North Main Street, Deforest, WI | (262) 914-8009 | joshuaklug@live.com
Professional Summary
· Seasoned restaurant Assistant General manager with more then 10 years experience in management and 20 years
experience in the industry.Excellent leadership and motivational skills. Track record of achieving exceptional results in
cost control and team member development.
Education
BACHELOR OF ARTS | 2004 | UW - PARKSIDE
· Major: Fine Arts
· Minor: Art eduaction
Experience
ASSISTANT GENERAL MANAGER / REGIONAL FOOD MANAGER | RED ROBIN | 2013-PRESENT
 Investigate and resolve complaints regarding food quality, service, or accommodations.
 Establish standards for personnelperformance and customer service.
 Plan food utilization based on anticipated number of guests and costs.
 Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased.
 Train and develop newly hired salary managers for 3 regions.
ASSISTANT GENERAL MANAGER | RED ROBIN | 2010-2013
 Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in
dining facilities.
 Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and
budgeted.
 Establish standards for personnelperformance and customer service.
 Order and purchase equipment and supplies.
 Assess staffing needs,and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
 Train and develop newly hired salary managers for 2 regions.
TRAINING KITCHEN MANAGER | RED ROBIN | 2008-2010
 Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared
and presented in an acceptable manner.
 Coordinate assignments of cooking personnelto ensure economical use of food and timely preparation.
 Order and purchase equipment and supplies.
 Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
 Review work procedures and operational problems to determine ways to improve service, performance,or safety.
 Train and develop newly hired salary managers

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ASSISTANT MANAGER | RED ROBIN | 2007-2008
 Arrange for equipment maintenance and repairs,and coordinate a variety of services such as waste removal and pest
control.
 Review work procedures and operational problems to determine ways to improve service, performance,or safety.
 Order and purchase equipment and supplies.
 Schedule staff hours and assign duties.
 Assist in training and developing salary managers.
Awards
· Manager of the Quarter 2008
· Manager of the Quarter 2010
· AGM of Presidents Club winner 2011
· Support for recovery of a restaurant in Indiana 2012
· Assistant GeneralManager of the year 2013
· Manager of the Quarter 2015
· Support for recovery of a restaurant in Wisconsin 2015
· New Restaurant Opening support AGM 2015
· Assistant GeneralManager of the year 2015
· Regional Kitchen Manager 2015
· Trained and developed 12 hourly managers
· Trained and developed 6 salary managers