Orkhan Jafarov is seeking the position of Outlet Manager. He has over 10 years of experience in food and beverage management positions at luxury hotels in Azerbaijan, currently serving as Beverage Manager at JW Marriott Baku since 2017. His experience includes managing day-to-day operations, leading food and beverage teams, ensuring exceptional customer service, and conducting human resource activities. He holds a degree in History from Baku State University and is proficient in English, Russian, and Turkish.

1. Curriculum vitae
PERSONAL INFORMATION Orkhan Jafarov
M.Bunyadzadeh 255, AZE 1001 Baku (Azerbaijan)
+994557408898
jafarov88@yahoo.com
Skype jafarov881
Sex Male | Date of birth 18/10/1988 | Nationality Azerbaijani
JOB APPLIED FOR Outlet Manager
WORK EXPERIENCE
01/02/2017–Present Beverage Manager
JW Marriott, Baku (Azerbaijan)
Managing Day-to-Day Operations
▪ Responsoble for Razzmatazz Bar & Lounge
▪ Responsoble for all beverage promotions and activities
▪ Assist to other 4 outlets
▪ Managing Day-to-Day Operations
▪ Leading Food and Beverage Team
▪ Ensuring Exceptional Customer Service
▪ Managing and Conducting Human Resource Activities
▪ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-
mail, or in person.• Analyzes information and evaluating results to choose the best solution and
solve problems.• Assists servers and hosts on the floor during meal periods and high demand
times.• Recognizes good quality products and presentations.• Supervises daily shift operations in
absence of Assistant Restaurant Manager.• Oversees the financial aspects of the department
including purchasing and payment of invoices.
•Supervises and manages employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are
met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates
sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to
improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in
a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training,
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2. Curriculum vitae Orkhan Jafarov
supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees
do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the
customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer
service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality
of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on
continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g.,
greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special
requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and
monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or
classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results
to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-
mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
01/10/2014–Present Assistant Beverage Manager
JW Marriott, Baku (Azerbaijan)
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3. Curriculum vitae Orkhan Jafarov
▪ Responsoble for Razzmatazz Bar & Lounge
▪ Responsoble for all beverage promotions and activities
▪ Assist to other 4 outlets
▪ Managing Day-to-Day Operations
▪ Leading Food and Beverage Team
▪ Ensuring Exceptional Customer Service
▪ Managing and Conducting Human Resource Activities
▪ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-
mail, or in person.• Analyzes information and evaluating results to choose the best solution and
solve problems.• Assists servers and hosts on the floor during meal periods and high demand
times.• Recognizes good quality products and presentations.• Supervises daily shift operations in
absence of Assistant Restaurant Manager.• Oversees the financial aspects of the department
including purchasing and payment of invoices.
01/08/2014–01/10/2014 Razzmatazz Bar Supervisor
JW Marriott, Baku (Azerbaijan)
01/02/2012–20/03/2014 Bartender
Four Seasons Hotel, Baku (Azerbaijan)
Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open,
and serve wine/champagne bottles. Attend to tables in the dining area. Set up and maintain
cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks.
Stock ice, glassware, and paper supplies. Restock bar with liquor and supplies. Transport supplies to
bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in
designated area. Anticipate and communicate replenishment needs. Process all payment methods.
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off
receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Complete closing duties.
19/10/2011–28/12/2011 Outlet Manager
Ramada Hotel, Ganja (Azerbaijan)
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are
met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates
sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to
improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in
a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training,
supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
10/5/17 © European Union, 2002-2017 | http://europass.cedefop.europa.eu Page 3 / 6

4. Curriculum vitae Orkhan Jafarov
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees
do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the
customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer
service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality
of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on
continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g.,
greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special
requests, collection of payment & invitation to return).
• Provides guidance and direction to subordinates, including setting performance standards and
monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or
classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results
to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-
mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
08/08/2010–01/03/2011 Head Bartender
Restaurant "Zeytun", Baku (Azerbaijan)
05/04/2008–01/08/2009 Head Bartender
ShakespeareBar, Baku (Azerbaijan)
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5. Curriculum vitae Orkhan Jafarov
04/10/2006–21/08/2007 Bartender
Sea View Plaza, Baku (Azerbaijan)
09/09/2005–20/07/2006 Bartender
Park Inn by Redison, Baku (Azerbaijan)
EDUCATION AND TRAINING
01/09/2005–28/08/2009 History EQF level 8
Baku State University, Baku (Azerbaijan)
PERSONAL SKILLS
Mother tongue(s) Azerbaijani
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C2 C2 C2 C2 C2
Russian C2 C2 C2 C2 C2
Turkish B2 C2 B2 B2 B2
Ukrainian B2 B2 B2 B2 B2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills Execelnt contact skills
Exelenet comunication skills
Exelent Upselling skills
Exelent Planing skills
Competent
Cooperative
Motivated
Optimistic
Patient
Responsible
Organisational / managerial skills ▪ Leadership - currently responsible for Steykhouse , Bar & Lounge (24 people of staff)
▪ Execelent organisation skills gained during event and promotions for 2014-till now for bar's and
restaurants.
▪ Mental organisation skills
▪ Marketing skills
Job-related skills ▪ Coaching skills
▪ Goal setting
▪ Leading teams
▪ Multi-tasking
▪ Promoting events
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6. Curriculum vitae Orkhan Jafarov
▪ Conflict resolution
▪ Proposing ideas
▪ Quick learning skills
▪ Sales ability
▪ Customer service skills
▪ Ability to work under pressure
Digital competence SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Proficient user Proficient user Proficient user Proficient user Proficient user
Digital competences - Self-assessment grid
Driving licence B
ADDITIONAL INFORMATION
Certifications ▪ Winner of SABRE in nomination Beverage professional for Europe between JW Marriott and Ritz
Carlton Hotels
▪ 3 times Azerbaijan champion between bartenders
▪ Certificated for beverage trainings (Vokda, Whiskey, Cognac, Wine, Rum)
▪ Certificated for graduating Leadership training courses
Projects ▪ Take part in preopening of Four Season Hote , Bentley's Bar - Preparing and develop beverage
menu and cocktails, working on par level of beverage, make trainings fo F&B staff about beverage
and cocktails
▪ Take part in opening of new outlet in JW Marriott , Razzmatazz bar & lounge - Preparing and
develop beverage menu and cocktails, working on par level of beverage, make trainings fo F&B
staff about beverage and cocktails, working on service &sequince, develop promotin calendar.
▪ Take part on renovation of Steyk house, Italian restaurants and Tea Lounge in JW Marriott -
working and develop beverage promotional calendar, train staff, develop beverage menu.
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