1. 1
Summary of Skills and Experience
 Over 3 years’ experience working in the hospitality industry including in a supervisory role and at a staff
and event management level
 Superb interpersonal, customer service and relationship building skills
 Familiar with and enjoy working in a multi-cultural environment ensuring efficient team work
 Positive attitude, strong attention to detail with excellent organizational skills
 Extensive knowledge on wines, cocktails and beers
 Experience in project management demonstrated by creating an effective, informed and highly
motivated team that was focused on efficient service delivery
 Strong experience in team building and staff training from mentoring to succession planning
 Effective negotiating skills through active listening, verbal communication and collaboration
 Outstanding problem resolution skills and time management skills
 High proficiency in Microsoft Office Suite and Apple operating system
Relevant Work Experience
Supervisor/Head Waiter, The Scene by Simon Rimmer
Dubai, United Arab Emirates | April 2014 – Present
 Responsible for the supervision and training of 12 wait staff and 6 busers
 Comprehensive monitoring of kitchen and employee activities, sales trending, scheduling, and
effectively cross-training employees to ensure maximum productivity
 Monitored for consistent sanitation, food quality and presentation
 Promoted guest satisfaction in a professional and proficient way by introducing “LEAP technique”
approach to relationship building between staff and customers
 Leadership roles including leading by example, encouraging and motivating colleagues, allocating
positions and tasks, effective communication, responsible for making quick and responsible decisions
under pressure regarding any safety, medical or security issues
 Purchased/Controlled inventory within company budget guidelines
 Responsible for management of brand standards, stock rotation & cashing up using Micros system
 Facilitated any conflict resolution between staff members
Supervisor, Pizza Perfect/Burger Perfect/ The Fish & Chip Co.
Pretoria, South Africa| November 2013 - April 2014
 Assisted the GM with day to day overall management of the restaurants such as customer service, staff
management, maintenance, HR, sales, budgeting, purchasing and business development
Ricardo Lawrence
+971 50 243 0596
Dubai, United Arab Emirates
D.O.B: July 24 1991
Nationality: South African
Languages: English/Afrikaans

2. 2
 Ensured team moral was high with a good dynamic through consistent motivation, team building,
recognition and conducting performance evaluations in order to ensure strong staff performance and
job satisfaction
 Managed closing duties such as restocking items and reconciliation of the cash drawer
 Created employee incentive programs such as employee of the month, highest sales weekly would be
awarded, staff functions and team building events to boost team morale and both staff and customer
satisfaction
 Responsible for HR functions such as hiring, issuing work contract, training and conflict resolution
 Conducted research for suppliers and vendors for best prices, deals, and availability of products while
maintaining a professional business relationship
 Ensured guest feedback in order for customer satisfaction and repeat business
Assistant PR and Events Coordinator, “Mark My Words” Corporate Events
Mercedes Trophy: Heritage Golf Course and Club, Mauritius
SHOUT Against Crime Golf Day: Copperleaf Golf Course, South Africa
Good Morning Angels Golf Day: Wingate Golf Club, South Africa
James Kingston golf day: Rustenburg Golf Club, South Africa
 Assisted the events manager with the management, planning and coordination of the Mercedes
Trophy Finals
 Liased in every logistical element for the event which included food and beverage, audio visuals,
event décor and registration desk
 Ensured effective time management, planning and design for each event was carried out by
correlating on a regular basis with both front and back of house staff, vendors, and management
Waiter, La Cantina
Pretoria, South Africa| June 2011 – November 2011
 Provided a exceptional dining experience to all customers which included welcoming guests to the
restaurant and promoting the food and beverage menu items while serving the food/drinks to the
customers
 Managed the day to day set up and tear down of a 200 pax restaurant
 Took orders from customers using my recommended food and beverage combinations and up-selling
techniques
Education
Bachelor of Commerce Degree, Marketing Management
University of Pretoria, South Africa
2010-2012
References: Available upon request

3. 3