1. LAURA MANZANI
11611 Blucher Avenue, Unit 116
Granada Hills, CA 91344
T: 818-620-2579
E: lmanzani818@gmail.com
OBJECTIVE
To lead a team of energetic, dedicated and motivated hospitality professionals who
share a commitment to excellence in the food and beverage industry.
HIGHLIGHTS
• Exemplary leadership and development skills
• Adaptable and resourceful
• Ability to work in fast paced environment
• Excellent written and oral communication skills
• Consistent record of promotions
• Full service restaurant background
• Accomplished in large scale high-end artisanal event catering.
• Stable work history
• Operations management
SKILLS AND ACCOMPLISHMENTS
• Proven reputation for providing exceptional guest service and establishing
guest loyalty in a high volume atmosphere
• Consistently promoted to supervisory and training positions
• Reduced and controlled expenses by developing a store wide safety
committee to prevent guest and team member injuries and decrease Worker's
Comp claims
• Developed and implemented departmental incentive performance plan which
motivated team and resulted in 12% increase in take-out sales
• Surpassed departmental revenue goals for 8 consecutive quarters
• Organized special team building events to encourage and reward team
members for accomplishments and efforts
RELEVANT WORK EXPERIENCE
WOOD RANCH BBQ AND GRILL – Agoura Hills, Northridge
Floor Manager (01/2010 – 03/2013)
Bar Manager (09/2000 – 04/2005)
• Established a reputation as a highly effective Food and Beverage Manager
while creating and fostering an environment in which team members are
developed and valued for a strong commitment to excellence and guests are
welcomed and respected
• Managed day to day restaurant operations including; sales reports,
scheduling, cost maintenance and menu building

2. • Trained and managed team of 100+ FOH and BOH professionals.
• Conducted quarterly personal and team member CID's (Continuous
Improvement Discussion)
• Organized special events in the restaurant, including receptions, corporate
luncheons and off-site catering events.
• Skillfully interacted with external vendors to obtain best quality in product and
pricing.
•
SEASONS CATERING – Ventura
Lead Bartender/Event Coordinator (01/2013 to present)
• Responsible for supervising teams of up to 20 bartenders on various high-end
artisan catering events
• Designing and executing aesthetically pleasing and efficient bar stations
utilizing existing environments under time and space constraints
• Visual Staging of thematic displays for various events
EDUCATION
Pacifica Graduate Institute
8/2014 – 05/2015
Master of Arts: Counseling Psychology
California State of University, Northridge
08/1995 – 05/2000
Bachelor of Arts: Political Science, 2000
Dean’s List, Summa Cum Laude