1. rlb2482@gmail.com * PH: 812-598-4489 * Newburgh, IN 47630
Rachel L. Burton
Objective
I want to succeed in a stimulating and challenging environment, building the success of the company while I
experience advancement opportunities.
Accomplishments
● Over nine years with Heritage Federal CreditUnion with excellent knowledge ofboth retail and supportdepartmentpolicies,
procedures and products
● Teller Supervisor for three years at Heritage Federal CreditUnion,during which time assisted tellers with the conversion to
Symitar
● Certification as an IRA Specialist
Professional Experience
Teller/ Teller Supervisor/ Information Center/ Certified IRA & Deposit Support Specialist HFCU Jan. 2006– Present
● Maintain and complete qualityassurance and provide supportfor IRA & HSA’s
● Complete qualityassurance and provide supportfor all new accounts,certificates and safe depositboxes
● Maintain and provide supportfor deceased accounts and Deluxe checks.
● Research and provide dividend rate information to the Rate Committee
● Balance invoices
● Provide supportas a backup on various tasks,such as but not limited to garnishmentand drafts for fellow team members
● Assistin testing and implementation ofpolicies and procedures.
● Work with and maintain services through outside vendors.
● Assistexternal and internal members with vastknowledge ofproducts and services
● Assistin the ATM on call rotation for the Remote Depositdepartment
● Managed, trained and coached teller staff
● Implemented organization,schedules and procedures for a more efficient teller line
● Performed teller appraisals through HRN
● Balanced the Vault, Traveler’s Cheques and ATM
● Preformed branch and staff audits
● Performed new staff training
● Assisted with bi-weekly& monthlybranch meetings,along with monthlysecuritymeetings
● Held coaching sessions with tellers
● Performed basic teller transactions and provided member service and support
Stylist Fantastic Sam’s March 2002- December 2005
● Built a personal clientbase
● Assisted clients with product knowledge and sales
● Preformed productinventory and supplies
Cashier Supervisor Assistant/ Service Desk Meijer Feb. 2000- April 2002
● Assisted departmentsupervisor in scheduling
● Delegated duties for cashiers & baggers
● Assisted patrons with service,returns and complaints in a friendly and timely fashion
● Assisted staffwith balancing,procedure,overrides and troubleshooting
Education
CosmetologyLicense – Mr. H’s School of Cosmetology Indianapolis ▪2002
General Education– Ben Davis Ed Indianapolis,IN ▪ 2000
B. S. in Accounting- WGU Online 2015-