Gail Jannicelli is seeking a customer service position where she can utilize over 4 years of experience in customer service, management, and sales. She has held various roles such as customer service representative, shift supervisor, server, and assistant manager at restaurants and retail businesses. Jannicelli has experience in tasks such as monitoring costs, hiring and training employees, driving sales, consulting with customers, cash handling and administrative duties. She also has skills in Microsoft Office, typing, phone etiquette, and front desk customer service.

1. Gail Jannicelli
720-556-8058
gailjannicelli@gmail.com
Work Objective: To gain employment in the customer service industry
where my experience can be utilized to improve customer satisfaction for a reputable
company that offers opportunities for growth.
Work History
October 2014 Tan On the Boulevard
To Present Customer Servce/Management/Sales
• Responsible for monitoring and controlling costs, assisting with hiring and
development of people and other management tasks.
• Responsible for driving sales results through and with staff, setting challenging
performance standards and creating enthusiasm; as well as ensuring continual
store growth, progress and profitability. Meeting sales quotas, measured
daily/weekly/monthly.
• Consulting customers in a professional, upbeat manner. Proactively building
loyalty and longterm relationships with customers
• Maintaining a clean and organized salon.
• Cash handling, opening/closing business, daily administrative paperwork and
goal tracking.
January 2014 Qdoba Mexican Grill
To June 2014 Shift Supervsor
• Coordinated schedule and activities of workers.
• Assist in managing the overall restaurant operation & maintained quality
standards, sanitation and operational standards to corporate requirements.
• Assist and resolve customer and employee complaints.
• Leads in the hiring, training, retaining, motivating restaurant personnel.
• Execute same duties and responsibilities when participating in outside events
June 2013 Funugyz Sports Bar and Grill
To Sept 2013 Server

2. • Prepared room for dining by clothing tables and setting decorations, condiments,
candles, napkins, service plates, and utensils.
• Helped patrons select food and beverages by presenting menu; suggested
courses; explained the chef's specialties; identified appropriate wines; answered
food preparation questions; identified patrons' special dietary needs and special
requests.
• Served orders by picking up and delivering patrons' choices from bar and
kitchen; Responds to additional patron requirements by inquiring of needs;
• Obtained revenues by totaling charges; issuing bill; accepting payment;
delivering bill and payment to hostperson; returning change or credit card and
signature slip to patrons.
February 2012 Firehouse Subs
To May 2013 Assistant Manager
• Handle guest interaction, process accurate and timely gues orders, maintain
clean and organized dining area.
• Assist manager in day to day operations of business and employees.
• Open and close store, deposit funds & balance drawers.
Other experience, qualities & skills:
• Microsoft Office, typing, phone etiquitte, front desk service, excellent sales
abilities.
• Reliable, positive attitude, accountable, goal oriented & outgoing.