Amber Jones is seeking a customer service position where she can utilize her skills in sales support, customer service, problem-solving, and building relationships. She has over 10 years of experience in roles requiring direct customer interaction and cash handling. Her experience includes managing operations as a store manager and counseling hotline customers to resolve issues. She has a degree in computer science and certifications in retail customer service.

1. AMBER JONES
216 N. Laramie
Chicago, IL 60644
(312)483-3453
Ambersherell2000@yahoo.com
Customer Service Professional
Seeking an opportunity in which my sales support, customer service, problem-solving, and human relations skills will help
grow and retain your customer base.
Summary of Skills
Cashier
• Processing sales and redemptions of cash, credit applications, and foreign currency exchanges.
• Using computer terminals to log all client transactions, keeping all records up-to-date.
• Verifying turn-ins from other departments and ensuring that all transaction amounts are matching.
• Familiar with all common equipment, including cash/coin sorters and scanners.
Management
• Managing the flow of day to day operations.
• Opening and closing store.
• Providing training to all new and current employees.
• Responsible for stocking and inventory.
Customer Service
• All past work experience has been in "front facing" roles directly with the customer. Very comfortable working fac e-
to-face with clients.
• Excellent interpersonal skills, demonstrated by high feedback from customers and coworkers.
• Easily adapts to new rules/guidelines to provide superior customer service.
Work History
Metropolitan Tenants Organization 2015 - 2016
Managed 100+ incoming and outbound calls daily as a counselor on hot-line; also provided excellent customer service,
problem resolution, and also data entry.
Tenants’ Rights Counselor Chicago, IL
Brett Anthony Foods 2013 – 2014
Prepared hot and cold foods for deli style restaurants, as well as general kitchen cleaning and sanitation.
Butcher/Cook (Temporary Assignment) Elk Grove Village, IL
C.W. Price 2011 – 2013
Transacted an average of $800.00 a day in retail sales, also provided excellent customer service, shopping assistance
and purchase/service issue resolution.
Cashier/Sales Associate Forrest Park, IL
Cold Stone Creamery 2007- 2010
Performed general stock and inventory duties including tracking, pricing, and organizing sales floor; also providing
excellent customer service and was trusted with keys to open and close store within 5 months of employment.
Store Manager/Key-holder Chicago, IL
Education
DeVry University 2007
Associate's Degree in Computer Science
High School Diploma (DeVry University Advantage Academy)
Certifications
National Retail Federation Association 2016