Business professional seeking career with experience in Customer Service, Management, Marketing & Sales.

1. Kerri Ann Caruso
▪ Commack, New York 11725 ▪ Phone # (631) 786-1299 ▪ Email: caruso.kerri@gmail.com
Personal Summary:
Experienced business professional with a diverse background in Customer Service, Management, Sales & Marketing. Proven to
be a successful and resourceful employee in all prior employment roles. Known for efficiency, organization, multi-tasking &
attention to detail. Possess strong communication skills, a outgoing and friendly personality. Proficient in Spanish with the ability
to deal effectively with the public. Experienced in Microsoft Office: Word Excel, PowerPoint and Outlook.
Professional Experience:
Counsellors Choice Abstract, LLC, Bayside, New York, 2014- 2015
Manager of Title Company & Assistant Paralegal to the Law Office of Marco Materassi
• Processed title orders and created the Title Commitment Insurance Report’s for new home purchases or refinances.
• Assisted in office operations and acted as source of contact for clients, partners and vendors.
Elite Uniforms Ltd., Great Neck, New York, 2013- 2014
Sales Manager
• Acquired new clientele that included volunteer fire departments on Long Island & Upstate New York by prospecting and
directly communicating with Fire Commissioners, Board of Directors & Chief’s of local departments.
• Oversaw and managed internal business operations including: client orders, invoices and office inventory.
• Contracted 11 new clients in 11 months.
Red Market Salon, Miami, Florida, 2012- 2013
Assistant Manager / Front Desk Coordinator
• Managed and coordinated front desk operations to ensure the satisfaction of every client and all functions of the salon ran
smoothly.
• Answered incoming phone calls and guided clients in both Spanish and English with appointments or questions.
• Responsible for the maintenance of inventory and purchasing of salon products and supplies.
Pretty Like Me, Inc., Hicksville, New York, 2009- 2012
Team Leader / Customer Service Agent / Sales Representative
• Assisted in managing all aspects of business operations for 10 E-commerce companies.
• Managed team finances by providing the CEO with a weekly report of the customer service team’s financial reports.
• As team leader, conducted morning meetings and training sessions to increase employee knowledge and moral.
• Contributed to company growth by researching and contracting new vendor and supplier partnerships.
• Served as a sales representative and utilized strong suggestive selling techniques to increase the value of purchase orders.
• Enhanced company websites by suggesting new and innovative ideas that resulted in increased profit, wrote html coding
to update/ correct existing product listings, published weekly blogs on product offerings and current industry trends.
Univision Communications, New York, New York, 2006- 2009
Senior Marketing Research Analyst
• Provided accurate research and support to 11 of Univision’s National Sales Divisions across the U.S, Puerto Rico &
Mexico.
• Analyzed research from a variety of consumer research databases to create compelling presentations that positioned the
Hispanic advertising opportunity to maintain existing Univision clients, as well as prospect for new ones.
• Successfully developed several marketing plans that resulted in new and increased revenue.
• Managed presentations for top revenue generating categories including: Retail, Electronics, Automotive, Telecom, Finance
& Apparel.
Johns Hopkins Hospital International Services, Baltimore, Maryland, 2005
International Marketing Intern
• Assisted the Director in educating international executives on the best practices of Johns Hopkins Hospital with the goal
to improve health care systems around the world.
• Actively researched & created reports on the varying health care practices of international health care systems.
• Served as an ambassador and tour guide for executives from Japan, the United Kingdom and Mexico.
Education:
Towson University, Towson, Maryland, 2001- 2005
• Bachelor’s Degree with a dual major in International Business & Spanish.
• National Society of Collegiate Scholars, Order of Omega Honor Society, Alpha Omicron Pi Sorority.

2. Alicante University, Alicante, Spain, 2004
• Enhanced language skills by continuing coursework conducted in Spanish, while living with a native family.