1. Jeff Bagwell
8 Glengary Court
Charleston, South Carolina 29414
843-763-4273 (H)/843-302.6904 (M) baggs007@gmail.com
PROFESSIONAL EXPERIENCE
Safelite AutoGlass:
North Charleston Market Office February 2015-Current
Market Operations Manager:
South Carolina and Georgia Coast: Myrtle Beach, SC, North Charelston, SC
Pooler, GA
-Direct reporting and responsibilities:
* All Store Managers and their staff in 4 locations-+70, 8 Office personnel
-Responsible for:
*All Sales and P&L Contributions: Sales Double digit LY: Double digit
Contribution: Double digit
*Customer Net Promoter Scores: +85%
*Key Performance Indicators: Quality, Units and Revenue per unit: Best ~2009
*All staffing: Store Management, Technicians, Office Staff
-Training, Succession planning
-Morale: local cookouts, community involvement: Special Olympics, Low Country
Food Bank, Fireman Support Walk.
*All Vehicle Fleet: +60 vehicles
-Recruited by District Manager Columbia, SC Safelite AutoGlass
PetSmart #1251
Summerville, South Carolina November 2013-February 2015
Store Manager
-Complete oversight of Salon Service Department and Sales Floor
-Turnover 50% versus 85% when hired.
-$8 million revenue.
-Store is top in required training versus bottom 20%. Location managers were
Lacking training on Profit and Loss, Action Plans, and Power rankings. This
Provided me a great opportunity to teach my team and build morale.
-Store was ranked 1296 out of 1333 when hired through January 2013. Current
Ranking is 52.
-Community: Volunteer at Francis Willis SPCA and awarded Therapeutic
Riding donation in Spring 2014.
ToysRus #8755
Store Manager
North Charleston, South Carolina November 2012-November 2013
Currently $7 million revenue & 45 Teams members.
Turnover 60% from 200% LY. Team member engagement rose 20% from
Previous year.
Employee training has risen from last to top 5 within last year.

2. Completed Store Manager University Spring 2013
Recruited by PetSmart
Best Buy Store #517 & #1120 Feb 2005-July 2012
Charleston, South Carolina
General Manager Store #517: Mar 2011-Aug 2012 $36 million revenue
General Manager Store #1120: July 2006-Mar 2011 $27 million revenue
Customer Experience Manager Store #517: Feb 2005-July 2006 $55 million revenue
*Responsible for the development of over 100 associates and all financial outcomes
for the location, completed General Manager University, Harvest and Best Buy
leadership classes, conducted sales meetings, acted as E-Learning Link for District
42, recruited new store associates, and participated in community events for local
charities including Habitat for Humanity
-Complete oversight of the Geek Squad Services in home installation and in store
installation.
- I have led several Leadership University classes for my teams to provide them with
the knowledge of our business, assist them in their path for personal growth while
providing a talent bench for our market.
-Won several Revenue and NOP awards: Territory Leader and District
-Consistently above customer satisfaction score goal of 90%
-Stores required training above 90% goal which included no late employee reviews.
-Employee Satisfaction Index: Top 3 in district and #1 improved in 2012
-Nominated GM of year 2011 District 42
Publix Supermarket May 2004 – Feb 2005
Mount Pleasant, South Carolina
Grocery Department
*Trained in grocery department for future managerial position, focused on customer
values and services, involved in ordering, receiving and stocking merchandise, and
insured premier standards of the company were achieved
SplasH2O Bottled Water Company June 2002 – June 2004
Charleston, South Carolina
Owner/Partner
*Coordinated set-up and marketing of a new bottled water company, involved in
planning and execution of all financial phases of the business, and participated in
every aspect of servicing clientele
Circuit City Store #589 Mar 1999 – June 2002
Hickory, North Carolina
Store Manager: $16 million revenue
*Oversaw sales operations for the entire store, maintained store inventory, evaluated
financial state of the store, conducted sales meetings, provided service and assistance
to customers, and recruited and trained 30-50 associates
-Complete oversight of car installation and in home delivery.
Service Merchandise Sept 1990 – Mar 1999
Chesapeake, Virginia
Store Manager: $14 million revenue
*Oversaw sales operations for the entire store, involved in all aspects of product
marketing and merchandising, implemented inventory control, evaluated financial
state of the store, conducted sales meetings, and supervised 50 associates

3. MILITARY EXPERIENCE:
United States Navy, USS Iwo Jima LPH-2 Dec 1985 – Sept 1990
Communications
• Honorable Discharge/Top Secret Clearance
Education:
-Communications School US Navy Dec 1985-Aug 1986
-Norfolk State University: Business/Computer Science Sept 1992-Oct 1994
REFERENCES
Richard Ferguson: Professional
Store Manager Best Buy, Previous Territory Solutions Manager Best Buy
843.415.5040
Rferguson416@gmail.com
Chris Carey: Professional
Safelite AutoGlass: Columbia, SC
District Manager Columbia, SC
803.338.1147
Chris Stout: Personal
Solution Architect, Charlotte, NC
704.323.9616
chris.stout@adp.com