1. James P. Spitznogle
1740 Fairmont Rd. / Morgantown, WV 26501 / (304) 685-2015
EMPLOYMENT HISTORY
Customer Service Associate
January 2015-April 2015
TeleTech, 5000 Greenbag Rd, Morgantown,WV 26501
(304) 581-2400
Answer calls from customers with questions about their FIA Credit Services
credit card accounts.
*Performed very well through the training stages.
*Promptly completed all compliance courses.
*Meeting with my “coach“, was able to set many reasonable goals that have
continued to help me improve.
*Always given good feedback on customer service skills, with a good focus
on empathy and customer satisfaction.
Kitchen Leadership
January 2012-January 2015 / April 2015-Present
Chick-fil-A, 9500 Mall Road, Ste 415, Morgantown, WV 26501
(304) 983-6780
Direct and manage day to day workings in the kitchen, as well as place orders
for delivery twice weekly, and assist in the counting of inventory at the end of
each month.
*Began as a crew member. After struggling in the beginning, became
acquainted with the pace of the job.
*In less than a year was promoted to Trainer position.
*After two months in the Trainer position, received promotion to Kitchen
Leader and was trusted with more and more responsibilities.
Sales Associate
November 2011-December 2011
Gamestop, 4201 University Town Centre Drive, Morgantown, WV 26501
(304) 598-0691
Assist customers in making the right purchase, keeping in mind their
family situation, and handling every one with honesty and a desire to increase
sales.
*First day was Black Friday, jumped right in and had many pricey sales.

2. *Quickly learned register system and got along with all teammates.
-Reason for Leaving/ Not enough hours given.
Flow Team/Backroom Associate August
2011-November 2011
Target, 5001 University Towne Center Drive, Morgantown, WV 26501-2267
(304) 599-1072
Quickly and efficiently stock shelves in the store front/ Mark new items
into the store's system and put together pallets for Flow Team to stock
*Began on Flow Team, stocking shelves. Management was impressed with speed
and efficiency.
*As a result of work ethic and ability, was moved to Back of House to
register items into system and prepare items for flow team. A more physically
and mentally demanding job.
-Reason for Leaving/ Non flexible scheduling, despite claims of the
opposite.
Warehouse Associate
May 2010-August 2010
Home Warehouse, 1345 Green Bag Rd, Morgantown, WV 26508
(304) 291-1006
Keep warehouse well stocked and cleaned. Assist customers with their pick
ups. Unload delivery trucks.
*Youngest member of team.
*Was a favorite of the contractors who used our products for my
personality.
-Reason for Leaving/ Needed to focus more on school.
Grill Cook/ Maintenance
June 2009-May 2010
Wendy's, 1501 Earl L Core Rd, Morgantown, WV 26505
(304) 292-0904
Prepare prep food in mornings. Man Burger Grill during Lunch and Dinner
periods. Thorough cleaning of both inside and outside of the restaurant.
*One of the few members of the team to clean every part of the store.
*Praised for quality and speed on the Burger Grill.
-Reason for Leaving/ Seeking higher wages.

3. EDUCATION HISTORY
West Virginia University, Morgantown, WV
2009-2010
English, Not completed.
*Many personal issues throughout this time made focusing on school very
difficult. I have every intention of returning and obtaining my degree.
University High School, Morgantown, WV
2005-2009
*Lineman for the Football team Freshman and Junior years.
*Member of TSA club.
REFERENCES
Cole Jordan
Operator at Chick-fil-A
(434) 665-9350
Michael DeHaan
Mentor
(304) 906-7258
Jenna Bledsoe
Director of Operations at Chick-fil-A
(704) 591-4624
Teresa Ackerman
Mentor
(304) 680-1282