1. Lauren Michelle Slott
1744 Hayes St. San Francisco, CA 94117
951.440.4386 ♦ FreshWaterPenguin@gmail.com
Objective
Experience
To bring my creativity, management experience and love for thorough and compassionate customer service
to a challenging position in management or customer relations. I would like to join a progressive, people-
first company that offers opportunities for growth, both professionally and personally.
Trader Joe’s
Crew Member
Carlsbad/San Francisco, CA
8/2012-Present
♦♦ Provide outstanding, personable customer service.
♦♦ Maintain awareness and knowledge about all products and product alternatives to best serve and advise
customers and to keep track of inventory.
♦♦ Keep floor stocked and ensure that products are provided to customers on timely basis.
♦♦ Perform cashier duties while following cash handling and counting procedures; fully responsible for drawer.
♦♦ Enter daily orders into system.
♦♦ Accept and process shipments and deliveries effiiciently and carefully.
Tilly’s
Co-Manager, Store
Oceanside, CA
8/2010-3/2011
♦♦ Provided high-level leadership and direction by maintaining strong customer service and positive employee
relations.
♦♦ With a team of managers, was responsible for all aspects of store operation, including opening and closing.
♦♦ Managed sales floor, including visual merchandising, cash handling, and loss prevention.
♦♦ Managed hiring, assessment, motivation and development of staff.
Store Manager
♦♦ In addition to managerial duties as listed above:
♦♦ Increased overall sales by 3% for the last year in this location, and 11% for the year prior.
♦♦ Aided District Manager in running contests, call-outs, E-mails, store visits and team
training events.
♦♦ Had the most well-merchandised store in the district and was recognized by the District
Manager, Regional Manager and Corporate Office team for outstanding merchandising.
♦♦ Created and trained a strong team of staff and assistant managers, many recognized by
Corporate for the quality of their service.
Store Manager
♦♦ Location was three months old when I was brought in to manage it.
♦♦ Recruited and trained entire staff.
♦♦ Trained and developed first assistant manager for promotion to managment at El Cajon
location.
♦♦ Re-merchandised entire store and was recognized for outstanding customer service and
merchandising in this new location.
Carlsbad, CA
10/2007-5/2010
Zumiez
Temecula, CA
5/2010-8/2010
Store Manager
♦♦ Was responsible for all staff customer service and interactions.
♦♦ Managed schedule, payroll, and all cash flow and handling, including deposit drops.
♦♦ Maintained daily inventory and tracked sales on an hourly basis.
♦♦ Kept track of store-wide and staff-specific goals with regard to sales and customer service.
♦♦ Made hiring decisions, trained, supported, and provided motivation to staff.
Chula Vista, CA
6/2007-10/2007

2. First Assistant Manager
♦♦ Served as point person for daily operations.
♦♦ Recruited, interviewed, managed, and trained staff of 15.
♦♦ Managed sales floor, loss prevention, and inventory.
♦♦ Maintained daily statistical sales tracking reports and detailed documentation of store’s assets.
♦♦ Increased sales by 35%.
♦♦ Supervised and monitored staff sales performance.
♦♦ Groomed and promoted two sales associates.
Rancho Cucamonga, CA
11/2006-6/2007
Second Assistant Manager
♦♦ Hired as sales associate.
♦♦ Number one sales associate for location.
Temecula, CA
6/2006-11/2006
References
Matthew Finkle
Former District Manager, Zumiez
mfinkle@stevenalan.com (619) 254-4088
Bridget Sovinski
Family friend/Former supervisor
bsovinski@neccfs.org (574)256-6760
Timothy Huerta
Former landlord
thuerta1678@yahoo.com
(714)865-0109
♦
Strengths
♦♦ Customer service
◊ I truly enjoy making sure customers and clients are taken care of.
♦♦ Attention to detail
◊ The details are what make the experience.
♦♦ Staff support
◊ I provide excellent mentorship and motivation to my team.
♦♦ Staff development
◊ I have received extensive training in ensuring that each staff member gets the individualized training and
support necessary for their personality and learning styles.
◊ I have groomed, trained, and promoted staff.
♦♦ I am truly a team player
◊ I know my performance is only as good as that of the rest of my staff.
◊ I take pleasure in providing support to my team and my fellow managers.