1. ABD EL
AZIZ ATTIA
Marketing Specialist
19 Gamal Abd El Naser st., Giza,
Egypt.
+02 011 4440 7438
abdo858@yahoo.com
ABOUT ME
Seeking a challenging position anda rewardingcareer opportunityin
different fields in a well-established company,multi-national organization
where my previousstudies and experience will be ofuse and where I can
fully develop my currentskills. I’m willing to learn and ready to be trained
fortomorrow'schallenges.
EDUCATION
Bachelor of Law▪ 2003 –2007
HELLWANUNIVERSITY,EGYPT
GPA:Good
EMPLOYMENT
2011 –current
Senior Marketing and Sales Effectiveness Coordinator
MANTRAC Group
 PreparingMarketing Budgetand Marketing plan accordingtothe new
 strategies ofthe company andaccordingto the previousyear’s profits.
 PreparingMarketing reports suchasPINsreports, Market Participation,
Market researches,Competitors analysis, Coverage reports,
Opportunities reportsand profitability reports.
 Supportsales team by collecting data base.
 Monitoring sales Reps activities and opportunitieson Salesforce.com
 Collecting all information and monitoringother Marketing Coordinators
over 9countries andalso givingthem all supportthey need.
 Event management: starting from Preparing the cost studyforthe
event upto execution ofthe event (hotel reservation, branding,
giveaways…etc.)
 Working as a first level training and supportandas a local admin for
Egypt andother countries forSalesforce.com.
 Prepare the data of the website and arrange withthe web site Agencies
in order to complete and updatethe website.
 Printingmaterials, brochures,flyersand outdoormaterials.
 Communicateswith the finance department in order to pay the
suppliers invoices andmonitor the invoicesafter aiming them to their
costcenters.
 Communicatewith vendor’s marketing departments andhandling all
activities related to Marketing suchas corporateidentity, catalogues,
brochures,campaignsand online activities.
 Worked with the sales team and Achieved 150%of the planed Budget.
 We achieved 90%of total satisfied Customersthroughpreparing a plan
forCustomer Calls and Visits forthe Call Center alongwith the sales
teams.
2010 –2011
SKILLS
 Excellent conversation skills.
 Excellent persuasion and
negotiation skills.
 Able to work independently and in
a teamefficiently.
 Able to manage teamand delegate
tasks.
 Excellent in managing, handling
and organizing tasksand
assignments.
 Excellent in managing and
organizing social activities.
 Able to conduct effective and
successful presentations.
 Good at working underpressure.
 Excellent at working co-
operatively in a team.
 Self-motivated,co-operative and
committed at work.
 Sharp Vision & Hard Worker.
 Fast Learner of newMethods/
Technology.
 Adaptable.
 Ability to focus on details.
 Able to handle sensitive and
confidential situations and
documentation.
 Accepting criticismand putting it
into consideration.

2. SOFTWARE
 OSX and Windows user
 Microsoft Word, Excel, Power
Point and Outlook
LANGUAGES
Arabic: Native
English: Fluent
Senior Corporate Coordinator
BERLITZ Language Center
 Planningand forecastingcorporateoperations plan.
 Set team objectives onweekly, monthly and quarterly basis.
 Review last day results indicators(daily activities and client’s feedback)
 Coachinganddirecting employees to achieve the abovementioned
results
 ConductSales presentation if needed.
 ConductWeekly review meeting with the staffto review objectives
versusactual with regards to department results.
 Followingupcash collection withthe Finance Department.
 Preparingcustomer Database report & Inventoryreport.
 Followingupwith the clients, making surethat they are receiving the
properservice, and resolve any corporate client complaints.
 Prepare forthe performancepresentations tocompany senior staff.
2009 –2010
Corporate Coordinator
BERLITZ Language Center
 Receive corporateinquiries anddeliver them tothe sales manager.
 Organize the placement test appointments with the contactpersonof
other companies inside and outside the centers.
 Receive new accountsfromthecorporate sales and prepare their
coursesplan.
 Organize andmentor all the reservations andthe enrollments forother
companies inside the centers.
 Communicatewith the staff ofthe centers to provide ourcorporate
clients with the best service.
 Make surethat all the proceduresof enrollments for the corporate
clients are runningsmoothly.
 Follow up withcorporateclients fromthe starting date ofthe coursetill
the ending date.
 Communicatewith the contactpersonsof other accountsandupdate
them with the progressof their candidates.
 Send the new schedules, attendance, progressreports andthe
certificates to the contactpersonsof the companies.
 Make surethat the accountsaresatisfied withour service in order tore-
enroll withus by followingupwith them at the endof the course.
 Handle all the corporate complains.
 Expandand open new accountsbyvisits, calls, emails
2008 –2009
Customer Service Representative
BERLITZ Language Center
 Handling differentclient's inquiries and registration procedures.
 Making presentationsto the customers & Following up with them.
 Preparing Evaluationsfor students with their Certificates.
 Data entry and record management.
 Arranging schedules and roomplans.
 Handling problems.

3. CERTIFICATES
2009
Competency Training
Dale Carnegie
 Adjustingtochange.
 Communicatingwith diplomacy and tact.
 Being contributingteam member.
 Working withdifficult people
2013
WorldClass CustomerService
Dale Carnegie
 Developed and define customerservice skills that enhanceyour
professional.
 Resolve customerconflictsthat recognize anddeal with variety of
customerbehaviors.
 Build decision-making skills that resolve conflict.
 Develop negotiation skills.
 Reduceworkrelated stress while satisfying internal customers.
2012
Human resourcesdiploma
Future Generation Foundation
 Jobanalysis & Jobdescription,JobSpecifications.
 Work ForcePlanning& Recruitment.
 PerformanceManagement.
 PersonnelAdministration.
 LaborLaw &Social Insurance.
 Compensation &Benefit.
 Motivation & Retention.
 Training & Development.
 Presentation skills / test & Groupprojectpresentation.
2011
CommunicationSkills course
Dale Carnegie
 Build Greater Self-Confidence.
 Strengthen People Skills.
 EnhanceCommunicationSkills.
 Develop Leadership Skills.
 ReduceStress and Improveour Attitude.
2010
Basic Business Skills Acquisition
Future Generation Foundation
 Developed Languageand ComputerSkills.
 EnhancedPresentation & ProjectDevelopment Skills.
 AcquiredBasic Business Skills including:Marketing, Sales, Banking,
Accounting,BusinessCorrespondenceandReportWriting.