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Learn the Secret to Driving Performance


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How tightly integrated are your learning programs with your performance management strategies? Performance is now a hot HR component as talent managers vie to employ the best talent and push their employees to maintain razor sharp skills and knowledge.

Join us for a free, 45-minute webinar and learn:

Why formal learning (classroom, online and virtual live classroom instruction) and informal learning (expert interaction, peer feedback and multimedia learning content) are a powerful combination
Which learning components drive performance and how to better tie them to employee and corporate goals
How top companies are successfully integrating formal and informal learning into performance management
How performance management is directly tied to retention—and why that link is more important than ever

Published in: Education, Technology
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Learn the Secret to Driving Performance

  1. 1. You can listen to today’s webinar using your computer’sspeakers or you may dial into the teleconference.If you would like to join the teleconference,please dial 1.650.479.3208 and enter access code: 920 846 526 #.You will be on hold until the seminar begins.#TMwebinar
  2. 2. Speakers: Camilla EdbergEMEA Director, Talent Recruitment and ManagementArrow ElectronicsClaire SchooleySenior AnalystForreseter Research#TMwebinar
  3. 3. • Q&A– Click on the Q&A icon onyour floating toolbar on thetop of your screen.– Type in your question in thespace at the bottom.– Click on “Send.”#TMwebinar
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  5. 5. 1. Will I receive a copy of the slides after the webinar?YES2. Will I receive a copy of the webinar recording?YESPlease allow up to 2 business days to receive these materials.#TMwebinar
  6. 6. 6 | CONFIDENTIAL6CONFIDENTIALLearn the Secret to Driving PerformanceModerated byEmilie Colker, GlobalEnglishGuest SpeakersClaire Schooley, Forrester Research IncCamilla Edberg, Arrow Electronics
  7. 7. 7 | CONFIDENTIAL7 | ConfidentialGuest speakers from: Sponsored by:Today’s Guest SpeakersClaire SchooleySenior AnalystForrester Research Inc.Camilla EdbergHR Director EMEA – TalentRecruitment & ManagementArrow Electronics
  8. 8. 8 | CONFIDENTIAL8 | ConfidentialGuest speakers from: Sponsored by:AgendaToday’s corporate learning environmentTop 3 trends in learning affecting performanceInvestments in both formal and informal learningUsing learning to actively retain top talentMeasuring learning program success by way of performanceIn practice: Arrow ElectronicsLive Q&A
  9. 9. 9 | CONFIDENTIAL9 | ConfidentialGuest speakers from: Sponsored by:Many and varied learningexperiences increase employeeperformance results
  10. 10. © 2013 Forrester Research, Inc. Reproduction ProhibitedGenerations and Cultures HaveDifferent Characteristics But…10…everyone wants to perform well
  11. 11. © 2013 Forrester Research, Inc. Reproduction ProhibitedWhy Align Performance and Learning?Helps you achieve performance goalsthrough formal and informal learning11
  12. 12. © 2013 Forrester Research, Inc. Reproduction ProhibitedSource: March 2, 2011, “Recruitment Aligns With Talent Management” Forrester reportHR Strategic Processes128% 7.9% 16.5% 7.0%RecruitmentLearningmanagementsystem (LMS)Performance Compensation• Requisitionmanagement• Sourcing• Applicant tracking• Interviewmanagement• Onboarding• Workforce planning• Trainingadministration• Online learningdelivery• Learning reports• Course catalog• Learning contentmanagement• Individual learningplans• Compliance• Skills andcompetencies• Goal management• Performanceappraisals• Multirater appraisals(360)• Succession planning• Career planning• Pay forperformance• Salaryadministration• Market pricing• Commission plans• Pay-equity analysis• Stock programs• Recognition andrewardsHRMS transaction system
  13. 13. 13 | CONFIDENTIAL13CONFIDENTIALTrend #1: Investments in Both Formal and Informal LearningTrend #2: Using Learning to Actively Retain Top TalentTrend #3: Measuring Learning Program Success ByWay Of Performance
  14. 14. © 2013 Forrester Research, Inc. Reproduction ProhibitedPerformance ManagementGoals, Appraisals, Succession,Career developmentIntegration of Performance and LearningLearning ManagementFormal and Informal Learning14
  15. 15. © 2013 Forrester Research, Inc. Reproduction ProhibitedSocial Tools are Transforming the WayWe WorkEmployees are learning and working with socialmedia.Networks of people are solving problems fasteracross distances by engaging with peers, partners,and customers.Work culture is experiencing the rise of a culture ofsharing.Work and learning are blending together.15
  16. 16. © 2013 Forrester Research, Inc. Reproduction ProhibitedSource: July 14, 2011, “Informal Learning Garners Acceptance As A Legitimate Learning Approach” Forrester reportExamples of Formal and SocialLearning Tools16• Wikis• Podcasts• Blogs• Videos• Content rating• Interactive learning games• Virtual world• Smartphones• Blogs• Communities• Internet• Intranets• Expertise location• Online mentoring• Community ofpractice• EPSS (electronicperformance supportsystem)• Simulated learning• Intelligent search(results based on role)• Smartphones• Tablets• RSS feeds• User-generated contentStructuredformal learningLEARNERSearch andlearnContextuallearningSociallearningcommunitiesMentoradvisorylearning
  17. 17. © 2013 Forrester Research, Inc. Reproduction ProhibitedToday, Employees Initiate Their OwnLearning17Communities ofpracticeSearchExpertise locationPodcasts,Vodcasts, YouTubeBlogs and wikisEmployeeSocial networksDocument librariesMentorsInstant messaging
  18. 18. 18 | CONFIDENTIAL18CONFIDENTIALTrend #1: Investments in Both Formal and Informal LearningTrend #2: Using Learning to Actively Retain Top TalentTrend #3: Measuring Learning Program Success ByWay Of Performance
  19. 19. © 2013 Forrester Research, Inc. Reproduction ProhibitedRetaining the bestemployees in today’smultigenerationalworkforce is a goal butalso a major challengefor executivesCompanies Need to Keep the BestEmployees19
  20. 20. © 2013 Forrester Research, Inc. Reproduction ProhibitedStages of Honing Employee Performance20EmployeecareerplanningManagementreview anddiscussionsCompetencies,goals and skilldevelopment123
  21. 21. © 2013 Forrester Research, Inc. Reproduction ProhibitedLearning Has Come a Long Way21Classroom• Instructor-led,scheduledclassroom event• Skills-based• Tactical, technical,and personalskillsOnline• eLearning• Anywhere,anytime access• One-size-fits-all• Classroomcontent onlineBlended• Blend dependson content• Self-paced,online classroom• Competency-based• Aligned withenterprise goalsContextual• Contextual,continuousdelivery• Just-in-time andembedded• Learning built intothe application• Course ratings,learner forums,blogs• Mapped to realworldLearner-driven• Collaboration withother learners• Efficient self-service learning• Personalized foran by the learner• Integration oflearning and work• Social networksLearning and the business process must be intertwined
  22. 22. 22 | CONFIDENTIAL22CONFIDENTIALTrend #1: Investments in Both Formal and Informal LearningTrend #2: Using Learning to Actively Retain Top TalentTrend #3: Measuring Learning Program Success ByWay Of Performance
  23. 23. 23 | CONFIDENTIAL23 | ConfidentialGuest speakers from: Sponsored by:How do you measure achievementas a result of learning andperformance?
  24. 24. 24 | CONFIDENTIAL24 | ConfidentialGuest speakers from: Sponsored by:Arrow ElectronicsIndustry: ElectronicsHead quartered: USAEmployees: 16,500Countries: 55Locations: 470The secret of our success is the phone-based coaching, which we findinvaluable--individuals are provided with personalized practice, feedbackand materials to read and discuss. This makes the learning come alive, andthe learners come back!— Camilla Edberg, HR EMEA Director, Talent Recruitment and Management, Arrow Electronics
  25. 25. 25 | CONFIDENTIAL25 | ConfidentialGuest speakers from: Sponsored by:Arrow ElectronicsChallenge• Need to communicateand connect withcolleagues, customers,and channel partnerswherever they are inEMEA• Consistent and qualitylearning anddeployment across theregionSolution• Learning programaddresses relevantbusiness situations• Personalizing levels ofstudy for each individual• Combining onlineinstruction with adedicated virtual coachover the phone• Enable managers to addEnglish skillsimprovement as individualdevelopment goalsResults•Approximately 3000person days in improvedproductivity annually•93% have been able touse what they’ve learnedon the job•76% are better able tooffer assistance
  26. 26. 26 | CONFIDENTIAL26CONFIDENTIALKey Takeaways
  27. 27. © 2013 Forrester Research, Inc. Reproduction ProhibitedIntegrate Performance and Learning to AchievePerformance Goals Through Formal and Informal Learning:Integrate learning programs into employee annualperformance goals and expectationsReview employee learning progress in relation to goalsregularly (at the individual and group level)Involve managers – manager involvement is essential toencourage learning and reinforce positive behaviorAlways develop a mechanism to measure success at thestart of a programEnsure selected learning solutions or programs can bepersonalized to the needs of the employee for maximummotivation and engagement27
  28. 28. 28 | CONFIDENTIAL28CONFIDENTIALThank You!GlobalEnglishEmilie Research Inc.Claire
  29. 29. Join Our Next TM WebinarTalent Analytics: Building Actionable BusinessIntelligence Across the Employee LifecycleThursday, May 30, 2013TM Webinars start at 2 p.m. Eastern / 11 a.m. PacificRegister for upcoming TM Webinars the Talent Management magazine Network