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1. Ma. Retshel Gelize D. Flores
 Blk 6 Lot 1 Gold St. Camella Homes Annex San Pedro,Laguna  0926 752 7752  m.dep1209@gmail.com
B U S I N E S S D E V E L O P M E N T A S S O C I A T E
With over 8 years of proven experience as a dedicated, flexible and goal oriented sales professional.
As a great team player and strong time management skills that can work well under pressure, I am able to
adapt to changing priorities and meet deadlines even working in a self-supervised environment and managed an
assigned workload base.
C O R E C O M P E T E N C I E S
 Business Development
 Lead generation
 Strategic Planning
 Telemarketing
 Customer Service
 Team Management
 Process Improvement
 Productivity &
Performance Improvement
P R O F E S S I O N A L E X P E R I E N C E
STARTEK
Business Development Associate, May 2013 –
 Conducts cold-calling new business prospects to identify the appropriate procurement/vendor management and
business owner contacts in order to begin the relationship building process.
 Contributed leads that was generated as new accounts to establish STARTEK Health vertical.
 Follows up on various leads generated through white papers, webinars, speaking engagements, sponsored
events, email campaigns, direct mail campaigns, external business intelligence surveys, internal lead referral
and external website inquires.
 Identifies procurement process for new business prospect and manage necessary steps to completion.
 Continuously attends webinars and trainings for sales improvement, planning and team management.
 Identifies the business owners who are responsible for making support decision.
 Establishes and builds rapport with business owners to gain insight into the company’s organization structure.
 Educates prospect’s contacts on STARTEK’s value-add proposition and schedules discovery meetings with the
appropriate Sales Director.
 Researches companies and maintain/manages detailed records of prospective contacts through Salesforce.com.
 Manages information supplied to new prospects to ensure their records are up to date with STARTEK’s current
service offerings.
 Builds, maintains and manages relationships with new business prospects so they include STARTEK in their
outsourcing.
VXI GLOBAL SOLUTIONS
Outbound Sales Representative, February 2011 – April 2013
 Describes products, responding to questions and clarifications and securing the sale of the products as well as
gathering personal information and credit card information of the client assuring them of confidentiality.
 Taking proper care of outbound calls who are on the do-not-call list and opt-out clients not to disturb, annoy or
offend their decision for the company
 Keep a track of the potential customers and their requirement.
 Exceeding target sales goals while ensuring quality and excellent customer service.
APAC CUSTOMER SERVICES
Customer Service Representative, June 2010 – August 2010
 Perform outbound / inbound call to/from provider offices to obtain information on patient's benefit claims.
 Review claim information required for successful voice contact.
 Responsible for clear and accurate documentation of information obtained from provider's offices.
 Effective management of daily tasks to achieve performance targets.

2. STREAM GLOBAL SERVICES / CONVERGYS
Inbound Sales Representative, August 2007 –February 2010
 Answer incoming calls to a potential or existing customer who are seeking product information and provide an
excellent customer service.
 Interact with customers to sell and process information in response to customer inquiries, concerns and
requests about our clients’ products and services.
 Promote and recommend products and services including call plans while adhering to applicable marketing
offers and policies.
 Assist new hires in developing sales scripts, training and workflows.
 Continuously working with a team to meet sales target and goals every day.
 Consistently recognized by the management for providing quality service while achieving set goals in time.
E D U C A T I O N
UNIVERSITY OF PERPETUAL HELP, LAS PIÑAS
BS NURSING
2003 – 2007
SAN LORENZO SCHOOL - SAN PEDRO, LAGUNA
HIGH SCHOOL - 1999 – 2003
GRADE SCHOOL - 1993 – 1999
A D D I T I O N A L S K I L L S
 Registered Nurse - PRC Licensed since August 2007
 Proficient in Microsoft Outlook, Word, PowerPoint, Excel
I hereby certify that all facts and information indicated herein are true and correct to the best of my
knowledge.
MA. RETSHEL GELIZE D. FLORES