1. Giovanni Alzate
giovannialzate@gmail.com
Work History
Compañía Suramericana de Vapores (CSAV) 2007 - Present
IT Manager for Central America and the Caribbean
Propose, coordinate and optimize IT systems.
Define politics and security information standards.
Maintain operation and availability of IT systems.
Provide specialized technical advice on IT communication systems.
Acquisition of equipment, parts and other IT elements as well as contracts and supervision for other
services required.
Global Processing Service 2007 - Present
Support Technician (IT, TIS)
Description: Hardware and Software Maintenance internal service (IT).
I was in charge of backing up the Veritas System, DPM, and 2008 Servers, Hyper-V (virtual
computers as servers, installation and configuration). Knowledge of S.A.N, D.A.S.
Support for 2000, 2003, 2008 Servers, (Active Directory) Exchange2007 Server, Outlook 2007.
UPS - 2008 – 2009
Support Technician (IT, TIS)
Hardware and Software Maintenance (IT), for Call Center and Central Offices.
HEWLETE PAKARD: warranty service of complete line of computers (desktop, laptop), diagnostic
and repairing problems with the computers, support service for hardware and software, including
airline ticket printers for the following companies: AMERICA AIRLINES, UNITED AIRLINES, US
AIRWAYS, KINETICS, BLOOMBERG, SISTEMAS SABRE, including companies with the Sabre
System (Club de Viajes).
I also supplied 24x7 services to CISCO, NETAPP and all the companies mentioned previously.
QUANTUM 2008 – 2009
Supplied support services (hardware and software) to the backup robots.
DESCOMSA - 2007
Technical Support Coordinator (INS Central Offices)
Hardware and Software Maintenance, Installation of Networks, Configuration of Internet (protocols),
and configuration of wireless networks, Installation and configuration of Lotus (electronic mail).
Configuration of Notebook y Diagnostics. Windows xp, Windows 2000 Server, Windows 2000
Windows Vista, Sql knowledge, Installation of AS/400 for terminals. Maintenance and repair of Dot-

2. Matrix point printers (Lexmark, Epson).
BOS de Costa Rica (Millennium Sports) 2003 - 2006
Support Technician (ITS)
Hardware and Software Maintenance, Configuration of Internet (protocols), Microsoft Outlook. ,
Outlook Express. Configuration of Notebook and Diagnostics. Windows xp, Windows 2000 Server,
Windows 2000, Installation of Linux slawer basic, Ticket writer for sport book, basic knowledge of sql
server.
Banco ELCA 2001 - 2003
Support Technician
Hardware and Software Maintenance, Installation of Networks, Configuration of Internet (protocols),
Installation of AS/400 for terminals, Knowledge of Telephone Exchange, Exchange Server- Microsoft
Outlook.
IBM Server.
Configuration of Notebook and Diagnostics. Windows xp, Windows 2000 Server, Windows 2000,
Windows NT.
DATUM – 1998 - 1999
Support Technician
Description: Computer Maintenance, Installation of Networks, Configuration of Internet (protocols),
Installation of Datum System by Intranet or Internet.
Cyber Store - 1996 -1997
Computer Technician and Sales (Shopkeeper)
Computer Maintenance and Repairs
Education
Universidad Metropolitana Castro Carazo (IMCA)
Computer Engineering
Instituto de Tecnología Administrativa (ITEA)
Computer Technician
Languages
Spanish and English