1. TERRANCE BROADNAX
10441 Sand Creek Boulevard
Fishers, IN 46037
317-223-8498
terrance89@ameritech.net
linkedin.com/in/tbroadnax
CAREER SUMMARY
Accomplished network analyst with 10+ years of experience in Information Technology.
Able to effectively prioritize key issues. Proven ability to effectively communicate with end-users
to identify problems and create solutions. Described as patient, courteous, and an active
listener. Able to explain technical concepts to non-technical end users. Experienced in
monitoring global network infrastructure. Areas of expertise include:
▪ Network Administration ▪ Storage Area Networks ▪ Effective Listening
▪ Window Server Administration ▪ Process Improvements ▪ Policies & Procedures
▪ Disaster Data Recovery ▪ Production Scheduling ▪ Influence & Negotiation
▪ Investigations & Troubleshooting ▪ Training & Development ▪ Strategic Thinking
TECHNICAL SKILLS
Operating Systems: Windows XP, 7, 8.1 Networking: LAN, Wireless
Servers: Windows 2003 – 2008
Appliances: Aruba controller, NetEqualizer,
ExaGrid Servers, Cisco Secure ACS
Applications: SCCM, CommVault Simpana
6.1-8.0, Veritas Netbackup Enterprise 5 – 6,
Hostmonitor, HP Web Jetadmin
Switches: HP Procurve, Allied Telesis, Cisco Catalyst Routers: Cisco 3640, Nortel ASN
Protocols: TCP/IP, Ethernet
EDUCATION
Bachelors of Science, Electronics Engineering Technology, DeVry University, Columbus, OH
ADDITIONAL TRAINING
Teradata Marketing Operations Certificate
Certificate of Completion Interconnecting Cisco Network Devices
CommVault QiNetix Galaxy Training I and II
Veritas Netbackup Enterprise 6.0
Check Point Security Administrator

2. PROFESSIONAL EXPERIENCE
Teradata Corporation, Indianapolis, IN
Application Systems Administrator December 2014 -- Present
Assist in the development of Windows Server, IIS and SQL technology practices.
• Serve as a Tier 1/2 application support administrator including daily support and troubleshooting.
• Monitor, implement, and maintain systems and procedures for Teradata installations and application
delivery.
• Will deploy, implement and maintain Teradata application templates.
• Provide technical support to various departments for windows server application support and Aprimo
application delivery including webex troubleshooting sessions.
• Provide examination, documentation, troubleshooting & resolution of technical solutions with the Aprimo
application as well as windows operating systems.
John Wiley & Sons, Inc., Indianapolis, IN 1996 – 2014
A global publishing company that specializes in academic publishing.
Network Analyst/Global Enterprise Desktop Support 2011 - 2014
Day to day management and implementation of the LAN, ensuring that it is maintained and performs
to the highest level to meet the business needs of the organization. Managed network equipment
such as Cisco routers and Cisco, Hewett Packard Procurve, Aruba and Allied Telesis switches
including new Dell workstation installation, network equipment room, network connectivity equipment,
retired and surplus equipment. Performed routine hardware and software end-user global support for
servers and PC based hardware and peripheral equipment.
● Monitored and performed troubleshooting support for servers, WAN, LAN and wireless hardware
issues.
● Performed backup and disaster recovery administration and operations for the data center
infrastructure.
● Provided administrative support for network switches and related LAN hardware resources.
● Managed Active Directory and Print Server Administration.
● Experienced in service desk systems, SLA’s, ticket routing and call escalation.
● Conducted new hire orientation utilizing Windows 7, MS Outlook 2010 and network resources.
Network Analyst II 2000 - 2014
Performed administration and operations of the LAN and WAN data center network resources such
as Cisco, Hewitt Packard, Allied Telesis, Aruba and Nortel.
● Managed preventative maintenance of printer/systems.
● Conducted Backup and Disaster Recovery administration and operations for the data center
infrastructure using Commvault and Veritas applications.
● Documented procedures for data recovery, onsite and offsite storage, VPN remote access, FTP
account access.
● Managed local and remote systems desktop administration, integration, configuration and
maintenance.
Systems Technician 1996 - 2000
Configured, installed workstations, servers and troubleshoot end-user systems and network issues.
● Handled both telephone and voicemail administration and support.
● Performed user support for six regional facilities and twenty home base offices.
● Conducted introductory Microsoft Products and utilizing network resources training classes.

3. ● Coordinated both hardware and software problem solutions with other staff members and vendors.