1. Thomas W. Keeling II
104 Whitehall Road, North Augusta, SC 29841
(706) 495-4894
tkeeling2@gmail.com
Over 20 years of IT and technical customer service, remote, desk side, and on site.
Desktop computers, servers, networking, Microsoft office suite, Active Directory, and
much more.
Experience
Customer Engineer 4/15 - Present
NCR Augusta,GA
 Travel to customer sites to troubleshoot,repair, install, or replace, systems,machines and infrastructure.
 Order, return, and manage parts and inventory
 Responsible for a company fleet vehicle, smart phone,and laptop
 Licensed in the state of Georgia for Weights and Measures
 Training including electrical and mechanical.
Infrastructure Operations Analyst 9/13 – 4/15
BNYMellon Pittsburgh, PA
 Provide support for application teams on issues that arise with various banking and financial systems.
 Provide weekly product impact prevention reports.
 Facilitate communication between application engineers/support,and business personnel.
Active Directory Project Support 7/11 – 9/13
BNYMellon (Contract) Pittsburgh, PA
 Provide technical support to employees who have issues after their workstation is migrated to a new domain.
Troubleshooting profile issues, including shared drive access, and registry problems.
 Administered Active Directory permissions and groups for users
 Performed mail merges using Microsoft Excel, Outlook, and Access
 Accessed,updated,and helped manage MS Sharepoint
Network Engineer 08/08 – 11/09
Midnight Blue Technology Services Pittsburgh, PA
 Provided remote and on-site support for a large range of customers in the Pittsburgh area
 Responsible for both hardware and software issues on servers and desktops
 Managed Microsoft Active Directory and Microsoft Exchange for many customers
 Troubleshoot network problems, including network-attached printers and wireless points

2. Systems Administrator 03/08 – 07/08
FS-Elliott, Inc. Export, PA
 Troubleshoot,diagnose,repair or fix server and desktop issues on Windows 2003 Servers, and Windows XP
 Responsible for both hardware and software issues on servers and desktops
 Manage employee adds/deletes in Microsoft Active Directory and Microsoft Exchange
IT Systems Analyst 10/06 – 03/08
Urban Outfitters, Inc. Augusta,GA
 Troubleshoot,diagnose,repair or fix server and desktop issues on Windows 2003 Servers, Windows 2000
servers,Windows 2000 and Windows XP
 Responsible for both hardware and software issues on servers and desktops
 Troubleshoot and solve printer issues
 Diagnose communications issues in the distribution center
 Manage employee adds/deletes in Microsoft Active Directory and Microsoft Exchange
 Monitor queues, services,and order errors in AS400 systemdaily
Contract Work Various
Software Q/A PGi – Premire Group, Inc. O’Hara Twp, PA
IT Assistant Carol Harris Staffing Monroeville, PA
Information Technology Tek Systems/Husqvarna Augusta,GA
Help desk/Information Services St. Joseph Hospital Augusta,GA
Senior Systems Integration Specialist IBM Columbia, SC
 Provided on-site support to employees
 Troubleshot,diagnosed,or repaired server issues (Windows 2003 Server, Windows 2000 servers)
 Troubleshot,diagnosed,or repaired desktop issues (Win98, Win 2000, WinXP, Win XP Pro)
 Responsible for both hardware and software issues on servers and desktops
 Utlized AS400, Revelation, MS Access,Oracle, Lotus Notes, VMWare, and Sametime
 Provided “hands and feet” (on-site) support to UNUM Provident/Colonial customers at IBM; worked with IBM
servers,racks, and cabling
 Worked rotating on call, some evenings,and when needed
IT/Helpdesk Specialist 2/05 – 1/06
Mullins Cytology and Pathology Augusta,GA
 Provided desktop support to 70+ employees
 Assisted in maintaining, upgrading,and troubleshooting the Mullins internal network and server operating
systems,consisting of Windows 2000, Windows 2003 Server, SUSE Linux, Alpha, and AS400
 Frequent travel to branch offices to repair and/ormaintain PC’s and printers
 On call Monday – Friday and most weekends
 Created and implemented an inventory control systemfor the lab
 Assisted in the changeoverprocess from Antrim, to SCC’s Laboratory Information System

3. Technical Support Specialist-Q/A 7/99 – 2/05
Ipswitch, Inc. Augusta,GA
 Provided telephone and email support to customer base
 Provided support for WhatsUp Gold, Professional, WS_FTP Pro, Home, and Server
 Supported protocols,including: SNMP, TCP/IP, TAP, SMTP, FTP
 Provided support for Imail (email server product)
 Tested applications developed in-house,including WS_FTP (FTP Client), WhatsUp Gold (Network
Monitoring), and Imail (Email server)
 Troubleshot systems,network, and equipment in addition to testing duties
 Helped develop and write test plans to expedite the testing process
 Performed IT duties as needed
Other Experience
Arena DJ/Off-Ice Official/Game-Night Operations 10/01 – 3/08
Augusta Lynx Augusta,GA
 Play music before games, during stoppages,and after all hockey games
 Help coordinate the pre-game activities and introductions
 Assist with on-ice promotions as needed
 Scorekeeping, statistics gathering, and other officiating duties as needed
 Fill-in PA announcer
Technical Director 3/94 - 9/97
Imperial Theatre Augusta,GA
 Supervised backstage area and all technical aspects ofshows,including lights, sound and scenery
 Maintained payroll and financial records of local crew
 Responsible for ensuring safety of theatre exterior as well as the backstage and stage area
ON-Air Personality 1991 - 1995
Various stations Augusta,GA, Columbia, SC
WCHZ Augusta, GA
 Was an intern for the morning show for approximately 8 months
 Hired for on-air overnights shifts and occasional weekends
 Produced commercial spots,bumps,etc
 Was with the station in that capacity for a year and a half
 “Modern Rock” format
WARQ Columbia, SC
 Co-hosted the morning show with John Millinder
 Was with the station for about a year in that capacity
 Hard/Classic Rock format
WEKL Augusta, GA
 Worked overnight, on air shifts
 Filled in shifts as needed
 Worked as producer/board-op for remotes, promotions, etc
 Assisted in the transition from CD-based systemto computer-controlled on-air system
 With the station for 2 years.
 Classic Rock format

4. Education
North Augusta High School North Augusta,SC 8/85-6/88
General studies Graduated June, 1988
Aiken Technical College Aiken, SC 8/90-2/92
Computer Assisted Drafting
Computer Science Did not graduate
Computer Skills
Proficient with a wide variety of software applications, as well as hardware installation and maintenance. Proficient
with Windows 2000 (all), Windows XP, Windows 2003 Server, Windows 95, 98, ME, Vista Windows 7, and
Windows 10. Familiar with HP, Oki, Lexmark, Xerox and IBM business class printer/copiers, and Zebra label
printers. Proficient in the networking of PC’s (to include configuration of the software and the making of network
cables).
Professional Development
 Completed 32 hours of LIS Administrative training for SCC of Tampa, Florida
 Completed 3 weeks of training in electrical, mechanical, and computer basics in Peachtree City, GA.