1. Madeira Beach, FL 33708
(954) 249-7024
edgardocasio@hotmail.com
EDGARDO OCASIO BERRIOS
EDUCATION
Florida
International
University
B.S. Business Administration Miami, FL
HOBBIES/INTERESTS
NetGear Beta Tester (Found 2 Software Bugs) 2015 – Present
SKILLS & ABILITIES Hardware:
 Firewalls: CISCO ASA, SonicWALL
 Routing/Switching: CISCO devices, HP Switches, MPLS devices
Software:
 Microsoft: Excel, Word, Outlook, Access,Power Point, Visio,
SharePoint(2010,2013, and 2016),Server 2008 (R2), Server 2012
(R2), Exchange (EMC), Active Directory, Powershell (ISE),SQL Server,
Server IIS,Windows (7,8, & 10),
 Networking/Security: Kali Linux,Metasploit,Wireshark, CISCO IOS,
Nessus,Nexpose, KnowBe4, LogicMonitor, PRTG, VMWare, Norton
Ghost
 Protocols: SMTP, BGP, OSPF, RIP, RIPv2, IS-IS,EIGRP
Professional:
 Bilingual:Fluentin Spanish & English
 Extremely creativein conjunction with excellentanalytical skills
 High level of energy
 Comfortable operatingin a fastpaced working environment and
meeting strictdeadlines
 Organized with excellenttime and project management skills
 Solid understandingof IS and Risk Governancepolicies and best
practices

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EXPERIENCE SYSTEMS ADMINISTRATOR / SECURITY ANALYST, WESTON INSURANCE
March 2015 – September 2016
The System Administrator atWeston is responsiblefor all user accounts
(includingpasswords),maintaining vendor relationships,providingdesktop
(end user) support, as well as any other hardwareor software issues in
conjunction with a ticketingsystem streamliningprocesses wherenecessary
or available.Inventory/assetcontrol management as well maintainingfull
functionality of the VoIP systems and all other systems. Utilized VMWareto
make server changes and configuration changes. Network configuration and
any changes needed to be performed on the switches,routers,firewalls,
VoIP, et al.
The Security AnalystatWeston is responsiblefor establishingand maintaininginformation
system integrity and conformance to standards and specifications.I was also responsiblefor
developing and implementing information governanceand other security controls to maintain
compliance.Performingvulnerability scansas well as periodic password testingand educate
users on information security. Managingoperational risk and ensuringcompliancewhilebeing
the point of contactfor all auditactivities. Manageand maintain the CISCO ASA and SonicWALL
firewalls.
 Configure and administer the Servers’ IIS and serviceaccounts
 Configure SharePointSQL databases for reporting
 Installed,configured,and managed SharePoint2013 and 2016 (Proficientin 2010 as
well). Extremely proficientwith workflows structuring
 Implemented QoS - Research, Test, & Implementation (DHCP, DNS, Routing, ACL’s)
 Overlook IT Department expenses for costimprovement purposes (cut over 5.4k in
monthly recurringcharges plus additional OTC up to approximately 54k)
 Create trainingmaterial for employees
 Resolve mail issues rangingfromSPF issues to blacklisting,spamblocking,etc.
 Meetings with staff and/or management on important decisions for technologies and
services
 CaaS VoIP CCP Certified
 Direct Inward Dial (DID) Numbers Implementation
 Created and revised IT portion of the ERM, IT Policies and Procedures Set, VRM,
and VSAQ
 Upgrade all Windows 7 and 8 systems to Windows 10
SYSTEMS TECHNICIAN (AREA SUPERVISOR), BROWARD COUNTY SUPERVISOR OF ELECTIONS
(TEMPORARY PROJECT)
June 2014 – March 2015
The Systems Technician is responsible for the configuration and troubleshooting of EViD’s
and other peripherals as well as managing and maintaining Citrix systems.
The Area Supervisor is responsible for deployment of early voting sites on deadlines, per
federal law.
 Inventory viaAccess databases

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 Performed security assessments on network infrastructure
 Operated Pitney-Bowes Mailing Systems
 Managed field technicians (Area Supervisor of busiest sites)
TECHNICAL SUPPORT/SUPERVISOR, COMCAST
March 2010 - April 2014
The Technical Support Agent at Comcast is responsible for supporting small business and
residential network/computer issues, troubleshooting and helping Comcast customers
with technical issues ranging in any of their 4 services (TV, Internet, Phone, & Alarm), and
providing exceptional customer service skills.
The Technical Support Supervisor at Comcast is responsible for managing a team of over
40 technicians and handling a large call volume while maintaining desired production
levels.
 Lead a technical team (40+ technicians) to become the most productive team in
less than one quarter
 Created moderately complex Excel worksheets to plug our production numbers
into, Access databases, and used ticketing software (Remedy)
REFERENCES Available Upon Request