Mona Hernandez has over 20 years of experience in reception, clerical, and administrative roles. She has excellent communication and customer service skills. Her resume highlights her experience handling high volumes of phone calls, greeting visitors, and resolving customer issues at Deloitte Services LLP from 1997 to 2015.

1. Mona Hernandez
Phone: 323.517.8045 E-mail: hmona1976@gmail.com
Responsive, customer-focused professional with 20 plus years’
experience in performing reception, clerical and administrative
duties. Proven verbal and written communication skills.
Demonstrated talent in resolving customer issues, handling high
volume phone calls and answering customer queries. Productive
and diverse exposure to professional services and medical office
environments. Areas of expertise include:
• Handling Correspondence • Customer Service
• Reception Maintenance • Premises Security
• PBX/Switchboard Operation • Log Keeping
• Calendar Management • Event Coordination
• Conflict Resolution • Confidentiality
EMPLOYMENT
Deloitte Services LLP August 1997- May 2015
Los Angeles, CA
Receptionist
• Welcomed visitors; determined nature of business, and directed visitors to the appropriate
associates. Greeted the customers courteously and catered to their special requests, needs
and grievances. Oversaw maintenance of the reception and waiting areas.
• Scheduled visitors temporary office space and meeting rooms for a variety of events such
as recruiting days and client meetings.
• Answered incoming telephone calls; operated PBX and multi-line telephone systems for an
office with over 1600 employees.
• Excelled in roles requiring the ability to handle a variety of customer service and
administrative tasks and resolved customer issues with expediency.
• Maintained a contact network of employees to resolve a variety of customer situations
that could not be resolved at the front desk.
• Issued, monitored and tracked temporary employee and visitor security badges, including
follow ups for returns. Coordinated with building security to ensure that visitors were
allowed up to the reception area without unnecessary and inconvenient delays.
• Issued and tracked parking validations including acquiring a department number to which
the charges would be allocated.
• Various “Special Projects” as requested.
EDUCATION
Glendale Community College
General Education classes
TECHNICAL SKILLS

2. Mona Hernandez Resumé
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MS Office: Word, Excel and Outlook
Software: Agilquest, WorkSpeed; Typing Speed: 40 WPM; Fax and copier machines