1. GABRIELA VELASQUEZ
1221 Christian Ct Virginia Beach, VA 23464 | (951)322-8535 | Gabriela.velasquez24@gmail.com
CAREER OVERVIEW
Hardworking and disciplined professional looking to transition from a successful
career in the military to the civilian workforce. Dedicated to Customer Service and
customer satisfaction to contribute to company success. Focused, motivated and
ambitious. Self-directed professional always seeking new responsibilities. Highly
enthusiastic customer service representative with 5 years client interface
experience.
CORE STRENGHTS
 Strong organizational skills
 Active listening skills
 Energetic work attitude
 Inventory control familiarity
 Adaptive team player
 Trained in emergency response
 General math skills
 Payment handling experience
 Detail oriented
 Multi-tasking management
 Strong verbal communication
 Fluent in Spanish
 Excellent research skills
 Microsoft Word, Excel, PowerPoint
ACCOMPLISHMENTS
Customer interface
 Received employee of the month for great customer service.
 Assisted 50 customers regarding store products and style in one month.
 Effectively processed federal and state taxes for Spanish speaking customers.
Evaluation and Analysis
 Analyzed data and provided recommendations which resulted in adoption of
new time-saving equipment.
Quality Control
 Saved 75% on supply costs by working closely with contractors to ensure
components met military quality standards.
Machine Operator
 Promoted to Lead Machinist within 3 years of employment.

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EXPERIENCE
Jan 2016-
Apr 2016
Bilingual Tax preparation specialist, Liberty Tax Services
 Prepared a total of 30 individual tax returns for filing.
 Seek out optimal tax deduction for every client.
 Researched applicable tax information to improve knowledge
and better serve customers.
 Analyzed tax documents, determined deductions, and prepared
both federal and state tax returns.
June 2009 –
April 2015
Machinist Repairman Second Class Petty Officer, U.S. Navy
Engineering training
 Worked under strict deadlines and responded to service
requests and emergency callouts.
 Served as the departments’ only bilingual Spanish/English
customer service representative.
 Completed multiple fire prevention safety training.
 Managed, trained, and instructed 3 apprentices.
 Manufactured quality products before deadlines.
Medical training
 2 years of Clinical work in optometry clinic, focused on
administrative work, checking in and prescreening patients.
 Helped increase the flow of work by 50%.
 Was appointed as the bilingual patient representative.
 Gained knowledge in HIPPA regulations to maintain patient
privacy.
January
2008- June
2008
Sales associate, Zatari’s clothing store
 Processed an average of 30 transactions each day in a timely
manner.
 Answered customer’s questions and addressed problems and
complaints in person and via phone.
 Maintained visually appealing and effective displays for the entire
store.
 Helped customers select products that best fit their personal
needs.
 Kept the showroom clean and maintained neat, orderly product
displays.
 Unloaded trucks, stocked shelves and carried merchandise out on
the floor for customers.

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 Marked clearance products with updated price tags.
EDUCATION
07/2015-
present
Veterinary Technician Associates, Penn Foster College
03/2007-
11/2008
Digital Graphic Design, Reedley Community College
LANGUAGE
 Bilingual Spanish/English
 Fluent Reading/writing Spanish