1. Phillip Wooldridge
190 Monterey Court
Brandenburg, Kentucky 40108
Mobile: 502.432.6355
Kayakphil78@gmail.com
Areas of Expertise
Analytical problem-solver, able to anticipate issues and create new systems that streamline
operations, resolve concerns and improve efficiency.
Organized and goal-oriented with more than five years' experience in project management.
Collaborative team player.
Proven expertise in time utilization.
Professional Experience
Packaging Engineer I 07/2014-Present
Genentech
Responsibilities Include
 Manage cross functional teams to execute mechanical and thermal
packaging/shipping qualification projects from conception to implementation
 Perform periodic reviews and gap assessments of packaging qualification and vehicle
qualifications
 Work with stakeholder teams such as Distribution Operations and Qualify to address
and manage packaging discrepancies, corrective action/preventive actions, and
Change Control
 Work with Distribution Center operations on improving and innovating regional
packaging/shipping solutions and processes
 Assist Distribution Quality with investigations and Root Cause Analysis for
packaging and shipping solutions
 Participate in risk analysis activities as required for packaging and shipping solutions.
 Provide technical support to Procurement and Transportation teams in selecting and
qualifying packaging material or shipping venders
 Assist in Distribution Quality and Supplier Quality audits of contracted vendors
Logistics Specialist 05/2010-06/2014
Genentech
Responsibilities Include:
 Led a project while closely working beside Operational Excellence manager to
implement a new SWOG process that has shown savings of over 100K annually.
 Led a project and implemented a new tool that greatly has reduced the number of
missed ambient scans from the KDC small parcel team.
 Led project to address a recent concern with GEOS scores regarding leadership,
career development, and recognition.
 Key member of the serialization workstation redesign project.
 Over one year of experience shadowing KDC’s Operational Excellence Manager.

2.  Accurately and efficiently pick, pack, and ship Genentech and Roche product to
ensure our patients receive their medicine on time in full.
 Perform end of night inventory and investigate any possible discrepancies
Medicare Frontline Leader 08/2008 – 12/2009
Humana
Responsibilities Include:
 Lead consultant for the ANOR job aid project that greatly enhanced the efficiency of
handling incoming calls.
 Analyst and lead facilitator for project that on average shortened phone call length
by 4 minutes.
 Ensure appropriate staffing levels are achieved to ensure resources are managed
effectively.
 Provide guidance and leadership to associates and serve as a mentor for their day-to-
day operations.
 Facilitate huddles, training classes, and one on ones to help contact center
representatives understand newly implemented policies.
 Analyze data to guarantee key performance measures are met, while aiding in the
removal of barriers to success.
 Maintain proactive communication with other departments to ensure efficient,
accurate and timely responses to internal/external customer needs.
Medicare Production Lead 05/2007 – 08/2008
Humana
Responsibilities Include:
 Respond to inquiries from team members, customers and other Humana
associates in a timely manner.
 Facilitate huddles to help contact center representatives understand newly
implemented policies.
 Assist trainers, when needed, with new associates in a classroom setting.
 Resolve escalated calls from members, agents, and pharmacists.
 Help with inbound calls during designated times as scheduled by Work Force
Management.
 Provided Daily Performance Metrics to help team members understand areas of
strength and weakness.
 Current skill sets include Billing and Enrollment, Pharmacy, Medicare Member.
Contact Center Representative 02/2006 – 05/2007
Humana
Responsibilities Include:
 Handling agent, group member, USAA, and web enrollment calls.
 Analyzing billing, enrollment, and pharmacy issues.
 Mastering knowledge of CMS guidelines.
 Analyzing and assisting members with pharmacy claims and prescription benefits.

3. Customer Service Specialist 10/2003 – 02/2006
Prithvi LLC DBA Country Inn & Suites, Comfort Suites
Responsibilities Included:
 Front desk operations for thriving hotel chain; handle customer inquiries.
 Customer satisfaction initiatives; coordinate guest relations services.
 Training lead for numerous newly appointed associates.
Account Manager 5/2003 – 8/2003
Trinity Telecommunications
Responsibilities Included:
 Managed customer accounts by providing industry expertise and training to clients.
 Consistently exceeded monthly goals through marketing efforts.
 Developed accounts averaging more than $120,000 annually for the company.
Store Manager 8/2002 – 5/2003
Cellular Connections Plus
Responsibilities Included:
 Managed all store operations for high traffic retail location.
 Tasked with managing inventory; handling customer relations issues; professionally
resolving customer conflicts.
 Marketed products and services through consultative techniques.
Crew Member 7/1998 – 7/2002
United Parcel Service
Responsibilities Included:
 Worked in fast paced logistics environment tasked with processing materials on
tight timelines; adapted skills to multiple environments including belt processing,
ramp coordination, shipping container loading, and aircraft loading.
 Operated heavy machinery while employing strict safety measures and team work
skills; excelled in a learning environment requiring keen memory recall.
Education
Master of Business Administration, University of Phoenix, June 2014.
GPA 3.94 & Member of Delta Mu Delta (Business International Honors Society)
Bachelor of Science, Sociology, University of Louisville, Louisville, Kentucky, 2005.
Associate in Arts, Jefferson Community College, Louisville, Kentucky, 2001.
References
Jason Logsdon, 502.381.5752
Sean Duncan, 502.817.9683

4. Jason Kell, 973.224.6950