Verily Voss is seeking a part-time position with emphasis on customer service. She has over 15 years of experience in customer service and medical administration. She is proficient in medical terminology, coding, billing, and computer skills. Her most recent roles include working as a receptionist and medical records assistant at a skilled nursing facility and as an accounts receivable representative submitting medical claims. She is fluent in English, Tagalog, and Taiwanese.

1. Verily Voss
251 Auburn Way, Apt #3
San Jose, CA 95129
verilyvoss@yahoo.com
Phone: (408)2442094
Alt: (408)649-4723
OBJECTIVE:
To obtain a part time position with emphasis in customer service.
SUMMARY OF QUALIFICATIONS:
• 15+ years of excellent customer service and administration
• Detailed oriented and quality focused professional trained in medical administrative support
• Highly experienced in posting deposits/payments, reconciling accounts with accuracy
• Dedicated in maintaining strict patient confidentiality
• Highly proficient computer skills
• Able to maintain sales goals.
• Fluent in three languages: (English, Tagalog,Taiwanese)
EDUCATION:
Heald College Milpitas, CA Graduation Date October 2009
Medical Insurance Billing & Coding Diploma GPA: 4.0
Perfect Attendance
Centro Escolar University Manila, Philippines March 1994
Bachelor of Science major in Psychology
SKILLS:
• Medical Terminology
• Anatomy & Physiology
• Medical Insurance
• ICD-9
• CPT-10
• HCPCS
• MS Word
• MS Excel
• MS Powerpoint
• Keybording
• HIPAA Certified
• Online Claim Submission
• Healthcare Records and Data Structure
EMPLOYMENT HISTORY:
Willow Glen Center-Skilled Nursing Facility Sept 2013-Present
Receptionist/Medical Records Assistant
Answer and Direct phone calls, Assisting in Nurse and CNA Scheduling, filing of patients Medical
Records, Assisting in Closing of Discharge Patients, Creating Admission Charts, Running Medicare and
Medi-Cal Eligibility, Checking Referrals on Curaspan and Allscript
Spectra Laboratories Nov 2012 - Present
Accounts Receivable Rep II
Assist with all third party denials and resubmit claims; Submit requests for wrote offs when applicable;
Review third party claims and process accordingly; Review,respond and file Medi-Cal Appeals and CIF
documents; Print reports and attach to claim form as appropriate; Perform all other related duties and

2. special projects as assigned; Accountable for outstanding customer service to all external and internal
customers.
Zales Outlet May 2011
Customer Service - Jewelry Consultant
Provide the best customer service for all clients, data entry, manage daily store opening and closing
operations, inventory, auditing and loss prevention and able to maintain sales goals.
Spectra Laboratories May 2010
Billing Department Administrative Support
Answer telephone and transfer to appropriate personnel; Create and modify document and
correspondences using Microsoft Office, Visio, etc; Perform general clerical duties to include but not
limited to photocopying, faxing, filling and mailing. Maintain a hard copy and electronic filing system;
Submit billing department expense reports; set up and coordinate meetings. Compose and distribute
minutes of department meetings.
Hamilton Medical Group September 2009
Internship
Schedule patients, Check –in patients, Fax prescription request to the pharmacy, answering multi-lines
telephones, checking patient’s Medicare and Medi-cal eligibility.
Ultra Diamonds Milpitas, CA 2008 to April 2010
Customer Service - Jewelry Consultant
Provide the best customer service for all clients, data entry, manage daily store opening and closing
operations, inventory, auditing and loss prevention.
Starbucks Coffee Co. San Jose, CA 2006 to 2008
Assistant Store Manager
Manage daily store operations, opening and closing the store procedures, staff recruitment, scheduling,
training of product and new hires, employee evaluations. Processed payroll, separations and/or
terminations. Managing store labor cost by balancing P & L reports, inventory and order of supplies.
Received 5 out of the 5 stars from the company's paid "Mystery Shopper" visits.
Arby's Roast Beef Milpitas, CA 2001 to 2006
Store Manager
Handled all required administrative duties, cost controlling, balanced P & L reports. Conduct interviews
for hiring events, responsible for conducting training, scheduling and seminars for new hires. Processed
Payroll and evaluations for employees.
Pioneer Conductor Wuku, Taiwan 1994 to 2000
Buyer, Production Planner & Quality Assurance Specialist
Planning, scheduling and coordinating production work flow. Issue work order as required. Purchase
production material as needed. Negotiate prices and delivery of supplies. Quality Control.
Unitronic Marketing Manila, Philippines 1989 to 1994
Assistant Manager
Produced monthly financial statements and bank reconciliation. Tracked daily project sales to determine
profit and loss. Analyzed sales data and wrote reports. Developed future projects based on result.
Deposited daily bank deposits and processed accounts payable and account receivables. Authorized
payments to vendors.
Oriflame Cosmetics Manila, Philippines 1984 to 1990
Sales Director
Conduct seminars and lectures for new recruits. Conduct demonstrations of product information. Set-up
appointments for facial demos. Developed monthly sales plan and goals for the team.