Elaine Carlton is seeking regular employment with a flexible schedule while pursuing her educational goals. She has over 15 years of experience in customer service roles, including as a stylist and customer service associate at hair salons and retailers. She is dedicated to providing excellent customer service and resolving customer issues efficiently. Currently, she is studying IT support/help desk at Kaplan University and holds a cosmetology license from Western Piedmont Community College.
Presentation by Taunese Saili about Customer Service which is every interaction with a customer. Customer service is looking after the customer's needs by providing and supplying professional, helpful, high quality service and support to ensure customer’s requirements are met from the start and throughout to the end.
Engaged, Driven and Energetic retail manager looking to build a career with a strong organization that delivers results and focuses on their associates and their customers.
Presentation by Taunese Saili about Customer Service which is every interaction with a customer. Customer service is looking after the customer's needs by providing and supplying professional, helpful, high quality service and support to ensure customer’s requirements are met from the start and throughout to the end.
Engaged, Driven and Energetic retail manager looking to build a career with a strong organization that delivers results and focuses on their associates and their customers.
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Persuasive speaker and negotiator. Personal Trainer skilled at motivating and coaching clients to meet personal health and fitness goals. Excellent interpersonal and time management skills.
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
1. Elaine Carlton
105 River Ln. Leland, NC 28451
Phone: 828-291-3414 E-Mail: ecarlton1211@gmail.com
Objective
Experienced professional who maintains a high level of professionalism, patience, and efficiency to minimize customer
dissatisfaction and increase customer loyalty. Dedicated to process improvement, high customer service standards,and
devoted to data integrity. Seeking regular employment with a flexible schedule while working towards my educational goals.
Experience
Elderly Care, Self Employed 1/2015 to 5/2016
Created individualized home exercise programs for outpatient therapy clients to improve health and wellness. Assisted
patients with physical movements to help restore function and lessen pain and disability. Provided high quality,
compassionate care, light house-cleaning,and provided the highest quality of care to patients and their families.
Facilitated health and healing by cultivating caring relationships with patients.Maintained organized documentation and
patient files.
Wal-Mart 3/2007 to 9/2007
As a customer service associate I answered customer questions and addressed problems and complaints in person and via
phone.Helped customers select products that best fit their personalneeds.Maintained visually appealing and effective
displays for the entire store. Educated customers on product and service offerings. Offered exceptional custo mer service
to differentiate and promote the company brand. Consulted with customers on the latest styles and trends.Collaborated
with customer service team members to give exceptional service throughout the entire shopping experience. Kept the
showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their
concerns and giving appropriate feedback. Completed the floor replenishment to guarantee size availability and promote
customer satisfaction. Communicated store policy violations to the leadership team in a timely manner.
Affordable Cuts 03/2005 to 10/2009
As a stylist of Affordable Cuts I recommended and helped customers select merchandise based on their needs.
Confirmed that appropriate changes were made to resolve customer concerns or complaints. Extended customer
subscriptions,offering discounts and promotions to ensure high customer retention rates. Informed customers about sales
and promotions in a friendly and engaging manner. Processed up to 15 or more customer orders per day. Tracked down
sources of special products and services to meet customer special requests.Managed wide variety of customer service
and administrative tasks to resolve customer issues quickly and efficiently. Described use and operation of merchandise
to customers.Received and processed cash and credit payments for in-store purchases and services.Opened and closed
the store,including counting cash,opening and closing cash registers, and creating staff assignments. Verified that all
merchandising standards were maintained on a daily basis. Unloaded incoming inventory and placed products onto
shelves.Assisted in management of business operations by maintaining records and files, preparing cost and inventory
reports, and ordering supplies.Created and designed haircuts and styles for customers.
Smart Cuts 1/1999 to 1/2004
As a customer service associate I answered customer questions and addressed problems and complaints in person and via
phone.Helped customers select products that best fit their personalneeds.Maintained visually appealing and effective
displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service
to differentiate and promote the company brand. Consulted with customers on the latest styles and trends.Collaborated
with customer service team members to give exceptional service throughout the entire shopping experience. Kept the
showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their
concerns and giving appropriate feedback. Completed the floor replenishment to guarantee size availability and promote
customer satisfaction. Communicated store policy violations to the leadership team in a timely manner.
2. Page 2
Education
Kaplan University Currently
IT Support/Help Desk
Western Piedmont Community College 1989
Cosmetology License, Morgantown NC
Skills
Customer service-oriented, Appointment scheduling,Front desk, Management, Inventory Maintenance,Employee
Interviewing and Hiring, Payment tracking systems,Attentive to detail, Interpersonalskills, Conflict resolution skills
Explanation of EmploymentGap
As a result of medical conditions it became necessary for me to temporarily resign from the workforce in 2009. I have since
improved my overall health and am eager to return to the workforce.
References
Nichol Calhoun, 828-270-8863
Melvin Parker, 828-238-3091
Danielle Craig, 843-941-9452