1. Hanna Le
3421 North 23rd
Ave Phoenix, AZ 85015
Phone: (602) 373-2177 E-Mail: hannangocle@gmail.com
Education
University of Arizona August 2009-August 2013
Bachelors of Science in Psychology
Arizona Assurance Scholar
Experience
Covenant Consumer Direct August 2015 – January 2016
 Authorization manager. Communicating with case managers in regarding to different member’s
authorized hours and task.
 Communicating with support coordinator regarding new member’s open.
 Maintaining caregiver state credentials.
 Scheduler/ maintain over 100 caregivers schedule and directing different members’ activites and
tasks.
 Directing different phone call to correct department.
 Point of contact for both members and caregiver for payrolls related questions.
 Recruitment in new caregiver for the agency and making sure everyone met their credentials.
NissanMotor Acceptance Corporation September 2013- Present
 Respond to customer concern, researching customer questions and resolve complex escalated
customer situations.
 Performing on high-level metrics to provide high quality customer service.
 Record detail customer information regarding their financial record.
 Keeping customer information about updated promotions.
 Won platinum club for the months of February, March, and April.
Sun Devil Bookstore ASU August 2013- September 2013

2. 2
 Provide assistant with customer online shipment.
 Process and pick out items from the store to be ship out to customer.
 Provide customer assistant if necessary for in-store customer.
Skills
 Proficient in English and Vietnamese (verbal and written)
 Competency in Microsoft office.
 Excel in customer service.
 Communication skills in both in person and over the phone.
 Ability to navigate through several tasks at one time.
 Organizational Skills planning appointments and scheduling
Reference:
Terri Skluzacek
Sale Manager
(480) 343-2124
Joyce Gerodias
Director of Nursing
Covenant Home Health
(480) 737-5669
Linda Phillips
Nissan Leaf Specialist
(207) 608- 9279