1. Crystal Chrisman
Powell, Ohio43065 crys5083@aol.com Mobile: 614.588.6739
Summary of Qualifications
Skilled professional who has proven talent in key areas of accounting, customer service, business analysis, business
management, human resources: associate development and training, operations, and sales. Extensive experience in
analyzing problem areas for results oriented solutions, improving business efficiencies and reducing operational costs.
Known for innovation, leading teams who exceed expectations and demonstrating customer service achievements to
build customer loyalty and increase sales.
Areas of Expertise & Attributes
 Operations Management
 HumanResources
 CustomerService
 ProcessImplementation
 Training & Development
 BusinessAnalysis
 Strategic Thinker
 Communicator
 Team Builder
Professional Experience
LazyChameleon–Powell,OH 1998 - Present
Owner/Operator
 Manage all operational areas of the restaurant withannual sales of$1M
 Full responsibility forhiring and training multi levels, profit and loss management, forecasting,sales and revenue
performance,sales building andmarketing
 Created and implemented employee training programsforcustomer service, kitchenpersonnel and shift leaders
 Established the Powell Small BusinessGroup
 Developed and executed creative marketing strategies for increased sales andcostcontrol; increased annualsales
from $120,000toover$1M
 Development and executionof the Mystery Shopper Programresulting in improved customerservice
Korthals Company – Powell,OH 2012 -2014
Administrative Assistant
 Responsible forAccountsPayable,AccountsReceivableand HumanResources
 Maintained personnel recordsand payroll processing
 Initiated processto improve increased collectionsof aged receivables resulting withincreased monthly revenue
 Proficientwith Sage/Peachtree software
Unisource Inc. – Columbus,OH 1996 - 1998
CustomerService Manager
 Contributedto Division successwith team focusonincreasing sales andmargins while maintaining customer
relations
 Developed and implemented innovative training programsfor 24salaried customerservice representatives
 Worked with internal and external customersto develop mutually beneficial businessprocesses
 Trained and implemented successfulcompletionofISO 9000 requirement
 Organizedand facilitated team building andtraining events
 Coached warehouse management to improve customer relations

2. Crystal Chrisman
Powell, Ohio43065 crys5083@aol.com Mobile: 614.588.6739
PizzaHut,Inc. – Columbus,OH 1986 - 1996
CustomerService Manager
 Overall responsibility forCustomerService Center processing35,000+ callson a weekly basis
 Recruit,hire, train andsupervise 5 salaried managers and130 hourly representatives
 Wrote and implemented telephone scriptsutilized nationally
 Developed new procedurestoreduce customercomplaints and maintain positive employee morale
 Created and edited training for23unit managers, providing ongoingtechnicalsupport
 Maintained a 74% turnoverrate while hiring at minimum wage
 Developed System Failure Proceduresutilized nationwide
 Increasedthe average guestcheckto $12.63comparedtoa division average of $11.58
 Developed and implemented cateringprogram resulting in $400 increasedsales per unit
PizzaHut,Inc. – VirginiaBeach,VA 1985 - 1986
Assistant CustomerService Manager
 Manage all operations supporting35 external delivery units
 Coordinated testing fordifferent computerizedand marketing strategies
 Assisted in the transition from manual order taking to computerizedcall processing
 Developed trouble shooting techniquesand implemented training programs to preventreoccurrenceforother
markets
Education
Graduate of Fairmont State College – 1985
Bachelor of Science – Business Administration / Human Resources
Minor - Banking / Psychology
Additional Accomplishments
Coordinated fundraising event for “KidSmiles” resulting in charitable donations of $13K
Actively involved with “Miracles and Magic” – annual fundraiser resulting in charitable donations of $11K
References
Personal and professional references are available upon request