This document is a resume for Janet Suzanne Webb. She has over 10 years of experience in administrative assistant roles and 5 years of experience in customer service and call center roles. Her skills include typing over 60 wpm, proficiency in Microsoft Office 2010, Excel, and Outlook. She aims to utilize her skills and experience in a customer service role where she can help people and ensure they have a positive experience.

1. Janet Suzanne Webb
Tempe, AZ 85281
(480)415-9906
janetequestrian1@gmail.com
SUMMARY PROFILE:
An enthusiastic self-starter who enjoys working in customer service assisting people & helping
them to have a positive, professional & pleasant experience. Am looking for a position where I
can best utilize my skills, talents & abilities to be an asset to a great company.
QUALIFICATIONS
 10 yrs. Administrative Assistant experience; 5 yrs. Customer Service & Call Center experience.
 Typing 60+wpm, MS 2010, Excel & Outlook. (Skills recently updated Aug. 2014).
 Possess extensive background, experience & skills that enable me to be an asset to your
business.
 Professional & courteousk, with consideration for the client’s needs, concerns or questions.
 Excellent clerical, administrative, & organizational skills, as well as ability to multi-task.
 Willing to go ‘above & beyond’ to exceed the customer’s expectations & win their business.
 Am an engaged life-long learner who enjoys people & am a good problem solver.
CERTIFICATIONS
Goodwill of Central Arizona, Phoenix, AZ – Computer training & Customer Service Certificate of
Completion for MS 2010, Excel, & Outlook (Aug. 2014).
ITT-Peterson School of Business, Seattle, WA – Graduate - Administrative Secretarial Sciences (1977)
EMPLOYMENT
Customer Service Representative – Logicall Marketing, Tempe, AZ Inbound calls nationwide involving
promotional offers of trips & prizes for attending a 90 minute informational seminar for several
companies, including travel clubs & vacation ownership. Had to qualify the customer & schedule them
to attend the presentation.
Appointment Scheduler - Western States Home Services, Chandler, AZ. Inbound & outbound
Calls speaking with customers regarding them getting a tune-up for their air conditioners.
Fundraiser MDS Communications, Mesa, Arizona – helped raise money for over 100 Christian,
conservative & humanitarian organizations such as: St. Jude Children's Cancer Research Hospital,
Care International, Salvation Army, (ACLJ) American Center for Law & Justice, & Judicial Watch.
Loan Specialist MSA Solutions, Tempe, AZ – Contacted university/college graduates over the phone in
order to consolidate their federal student loans within 6 months prior or post graduation & signed them
over the phone via the computer.
Student Services Representative, Ypsilanti, MI., Washtenaw Community College. Answered calls from
students & inquiries regarding their schedules, fees, directions, etc. for student call center.
Administrative Assistant for Indiana University School of Medicine (Institute of Research) Typed
research grants and was an Administrative Assistant for 2 M.D.s, 3 Professors & 4 Researchers.
EDUCATION
Indiana University, Indianapolis, Indiana; - 25 credit hours of coursework in education + psychology
University Of Washington, Seattle, WA – Vocal Performance (Music major)