Deborah A. Diggins is seeking a position as a long-term health administrator in assisted living. She has over 15 years of experience in customer service, human services, and health administration. Diggins is currently pursuing a Master's degree in Health and Human Services from St. Mary's University of Minnesota and expects to graduate in June 2016. She has various certifications in computer repair, operating systems, and completed an internship with Hennepin County.

1. Deborah A. Diggins
3656 Newton Avenue North
Minneapolis, MN 55412
Dadigg12@smumn.edu
612-532-6626
OBJECTIVE: To obtain a position as a long-term health administrator in the field of assisted living.
EXPERIENCE:
MNsure Medical Specialist 1/2015-Present
Hennepin County Social Services Minneapolis, MN
Serve as initial contact for people who contact the MNsure Contact Center, requesting information
regarding all aspects of enrollment and billing in the Minnesota Health Insurance Exchange. Serve as a
liaison to other state agency sponsored call centers to assist them in effectively carrying out their
responsibilities to callers. Interact with clients and others to obtain information needed to determine
eligibility and review new information for completeness, record information, access and update state and
county computer systems and provide paper documentation. Make referrals for services such as for housing,
and support services. Present public assistance information to providers and community groups.
Human Services Representative 2001-Present
Hennepin County Social Services Minneapolis, MN
Perform duties involved in the recruitment/staffing process, including ad placement, screening applications,
checking references and testing applicants for employment in county positions. Assemble, study and
evaluate training aids and recruitment plans. Make standard statistical calculations on salary data received.
Conduct studies of employee benefit programs, wage and salary rates, job audits of positions and prepare
class specifications to enhance recruitment strategies. Develop marketing networks with community and
other public agency recruiters. Interpret and communicate human resources policy and procedures to
individuals and groups in written and verbal formats. Prepare insurance specifications.
Customer Service Representative 1996 to 2001
Walman’s Optical Minneapolis, MN
Demonstrate skillful communication and negotiation skills in delivering customer service,
shipping/receiving, daily close-out, handle written and telephone orders, data entry.
Dietary Nutritionist 1994 to 1996
Texas Terrace Nursing Home St. Louis Park, MN
Operate nursing home kitchen, including cooking and serving meals, ordering food, receiving/shipping and
dish washing.
EDUCATION:
Master of Arts, Health & Human Services, St. Mary’s University of Minnesota Expected June 2016
Bachelor of Science, Human Services, Metropolitan State University 9/2008 – 5/2011
CERTIFICATIONS:
A+ Repair Certification, St. Mary’s University, Twin Cities Campus 6/2001
Computer Technician, MRC training certificate 8/2008
Operating Systems, software, hardware, troubleshooting and customizing, lab topics 5/1999
INTERNSHIP: Hennepin County Service Learning, 1600 hours 6/2010
REFERENCES: Available upon request.