Ms. Chasity Robinson is seeking a position in customer service or administration utilizing over 10 years of experience. She has a background in administrative roles, including coordinating schedules for managers, improving employee relations, and spearheading an office remodeling project. Her most recent roles include providing child enrichment programs and serving as a patient access associate and customer service lead. She aims to efficiently manage facilities and ensure a professional environment through strong communication and clerical skills.

1. Ms. Chasity Robinson
Voice Mail 240.501.8666 | robinsonenrichment@gmail.com |Bowie, MD 20716
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PROFESSIONAL OBJECTIVE
I am seeking a position within the Customer Service or Administrative field that will utilize my
exceptional communication skills, clerical abilities and management experience to ensure the efficiency
and progression of the facility.
SUMMARYOF QUALIFICATIONS
 More than 10 years of administrative experience in diverse business settings.
 Coordinated appointment schedules and resolved scheduling conflicts for 5 managers.
 Provided direct human relations counsel, reducing grievances by 50%and improving employee
morale and retention.
 Worked closely with others to improved customer relations skills by practicing techniques to
exercise diplomacy and employ active listening skills.
 Reorganized records and files, sending obsolete files to off-site storage to improve office space
utilization.
 Spearheaded office remodeling project to present a more professional appearance,improve space
utilization, and streamline foot traffic.
 Enthusiastically represented the company by professionally greeting visitors.
 Promptly answered telephone calls to reflect professional corporate image.
PROFESSIONAL EXPERIENCE
CHILD ENRICHMENT/MENTORING, SELF EMPLOYED 2013 TO PRESENT
 Coordination of child care and child related programs and activities
 Assessed children’s strengths and weaknesses,to set family and individual goals
 Identified areas in which growth is needed, provided advocacy to insure that the appropriate
services and resources are accessible and secured.
 Provided children with quality child care programs that are developmentally appropriate to
include field trips, summer programs, afterschoolenrichment programs, arts and crafts,music,
computer programs, story time and literacy activities.
HOWARD UNIVERSITY HOSPITAL, PATIENT ACCESS ASSOCIATE (ER) 2013-2014
 Processed over 600 patients for primary, secondary and tertiary health care services.
 Greeted and registered patients, as well as verifed all patient information and insurance details.
 Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff or
department.
 Answered calls, and paged medical employees as needed.
 Scheduled patient appointments and obtained patients' authorization for procedures.
 Communicated effectively (both in written and verbal form) with patients and medical personnel
regarding pertinent treatment information.
 Assessed method of payment for services, initated processing, and referred to specialist for
financial options as necessary
 Performed admitting duties including explaining various forms such as patient rights, medical
releases and insurance.

2. Ms. Chasity Robinson
Voice Mail 240.501.8666 | robinsonenrichment@gmail.com |Bowie, MD 20716
Page 2 of 2
KMART, CROFTON, MD-CUSTOMER SERVICE LEAD 2007 to 2013
 Served as Customer Service Lead managing between 4-7 staff members on 2 rotating shifts.
 Focused on providing customer resolutions, financial solutions and training with customer focus
methods.
 Processed over $700,00 in customer claimsannually; directly responsible for security, and
accountability of financial transactions.
• Ensured the accurate & efficient processing of sales and return transactions.
• Monitored front-end operations, acted as management authority when prompted.
 Responded to and resolved customer requests and concerns and referred to higher level
management as necessary.
• Provided peer coaching on operational task and reinforced operational standards.
• Ensured an inviting environment for the customers by maintaining a neat and clean area
• Accurately identified customer’s requirements
EDUCATION
Northwestern High School-Adelphi, MD, Diploma; GPA 3.0 (1992)
O.J.T. (on the job training/education) (1992-PRESENT)
Integrative Nutrition Online, Certified Nutritionist Studies (PRESENT)
TRAINING/LICENSES
HIPPA Training & Certification, Dept. of Veteran Affairs 2003
Life Insurance Producer License,State of MD 2010
HONORS/AWARDS
Guest Speaker,Women Worth Celebrating, Northview Elementary School 2015
Certificate of Appreciation, William S. Schmidt Environmental Education Center 2015
PROFICIENCIES
Administrative Support
 Social Networking
 Multi-tasker/Detail Orientated
 Scheduling/Workflow Management
 Appointment Setting
 Medical Records Maintenance
 Payroll Preparation/Processing
 MS Office (Word, Excel, Publisher, Access,Powerpoint)
 Multi Line Switchboard (100+ lines)
 Typing/Data Entry (85 WPM)