Laura Alcoser is seeking a professional position utilizing her educational background and varied work experience. She has a Master's in Health Administration/Informatics and Bachelor's in Health Sciences. Her work history includes positions in healthcare, customer service, and administrative roles. She has skills in communication, time management, data management, and Microsoft Office.

1. Laura J. Alcoser
4325 Ocean Drive
Corpus Christi, Texas 78412
Cell: 361-737-5080
E-mail: l_alcoser81@yahoo.com
Career Objective: To acquire a professional position that utilizes my educational training, varied work
experience, and unique skill set.
Work History:
Present United States Postal Service
City Carrier Assistant 2
Distributed mail and packages on foot or by vehicle to residential neighborhoods
and businesses, loaded and unloaded LOV truck or van, sorted, cased
mail and packages, maintained professional and effective public relations with
customers, followed regulations and postal laws, scanned packages upon
delivery, returned collected mail , receipts for registered mail, gas receipts, arrow
keys and postage money collected to station, reported incidents and conditions,
learned geography of new routes, worked flexible schedule as needed.
2014 Healthcare Support Staffing
Program Coordinator
Case Manager for Superior Health Plan for OB members, discharged members,
faxed authorization letters, attached clinicals and birth
events, called facilities for discharge dates, assigned CPT codes for billing purposes,
attended weekly meetings, increased revenue and exceeded productivity standards
to meet organizational goals.
2014 Thomas Spann Clinic
Intern
Shadowed Coder to prepare for CCA test, observed Poster and posting of
payments from insurance and patients, reimbursement/collections from insurance,
resubmitted corrected claims and shadowed Business Office Manager on daily
reports and how to set rates for services provided.
2014 Gentiva/Odyssey Hospice
Intern
Assisted Business Office Manager with contracts, payroll, insurance and license
verification of healthcare facilities and vendors, filed employee documents,
attended weekly meetings, prepared nurse notes and answered phones.
2013-2014 Christus Spohn Shoreline
Intern
Assisted Medical Records Coordinator in developing a policy for CPOM.
Participated in go-live meetings pertaining to new McKesson HPF/Meditech
systems, prepped, quality reviewed and scanned patient folders, shadowed Coders
and Chief Privacy Officer
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2012-2013 Maxim Healthcare Services
Healthcare Recruiter
Managed over 30 clients, processed payroll, recruited and orientated applicants,
scheduled nurses and staffed call offs, business development for home healthcare,
customer service visits, answered telephones, troubleshoot office equipment, on
call 24 hrs for medical emergencies.

2. 2011-2012 Spherion
Case Manager/Job Facilitator/Goodwill Industries
Data entry, intakes for Work 2000 program, conducted job training for job
readiness program, educated clients on available community resources, home visits,
referred clients to agencies to help obtain proper documents, issued clothing
vouchers and bus tokens.
2011-2012 Ross Dress for Less
Night Area Supervisor
Supervised 12 employees, opened store, set alarm, printed out paperwork from
office, coordinated employees to unload truck within one hour and ship
merchandise onto floor, reported and disposed of damaged goods, walked floor to
check proper display of merchandise, replaced call offs, hire, counsel, and terminate
employees.
2011-2012 Wal-Mart
Department Manager
Managed and organized cosmetic/health and beauty department. Supervised four
associates, provided customer service, set up modules, stocked shelves, binned
products for inventory, changed labels, prices changes, practiced time management
while helping other departments.
2010 -2011 Infinite Rejuvenation Med Spa
Intern
Managed and organized office operations and procedures. Performed
administrative functions (filing and organizing files for daily operations); Assisted
and shadowed Chiropractor’s Assistant on a daily basis; placed patients on stimulus
machines and adjusted frequency as needed.
2009 – 2010 Madison Center
Case Manager / Mental Health Tech
Transported clients on a daily basis, obtained proper documentation as well as
record keeping pertaining to supervised visits; educate clients on available
community resources; scheduled appointments and maintained daily office
procedures, attend court hearings, worked with CASA staff, instructed classroom
of 12 children, promoted positive behavior and restrained patients when necessary.
2008 – 2009 Burlington Coat Factory
Cashier
Handled money, customer service, displayed merchandise, cleaned work area,
stocked work supplies, bagged merchandise, marketed special promotions, handled
returns, worked in men’s department, measured customers for suits and helped
other departments close.
2008-2009 Driscoll Children’s Hospital
Quality Risk Management Intern
Interned with OSHA department to ensure JCAHO standards were met on a daily
basis; attended and participated in Quality Improvement Meetings; assisted case
managers with developing hospital policies and procedures for Registered Sex
Offenders.
2006 – 2007 American Bank Center
Security Officer – Event Staff

3. Logged trucks and staff in and out of parking garage and lifted security gate,
monitored security cameras; maintained crowd control for events; secured and
patrolled buildings and parking lots pertaining to policy.
2004-2005 Spherion
Assembly Worker/DANA Corporation/CTDI
Picked auto parts off shelves, packed and loaded them onto conveyer belt, labeled
boxes, scrapped defected computer parts, scanned computer switchboards into
computer system, data entry of serial numbers, inventory, answered phones,
cleaned work area.
2000-2003 Del Mar College/Division of Business Office/ESOL/Physical Facilities
Work Study/Student Worker
Answered phones, faxed, printed copies, scheduled classrooms for each semester,
data entry, delivered mail, filed documents, arranged display case with newsletters
and ongoing events, coordinated meetings and luncheons for over 200 people,
assisted students and faculty, scheduled appointments for dean, tutored students in
grammar, issued out equipment, checked student IDs.
Education: University of Phoenix
Major: Master’s Degree in Health Administration/Informatics
Graduation Date: July 2011
Texas A&M University
Major: Bachelor’s Degree Health Sciences
Graduation Date: May 2009
Del Mar College
Major: Associate’s Degree in HITT
Graduation Date: December 2014
Del Mar College
Major: Associate’s Degree in Liberal Arts
Graduation Date: June 2009
Related Coursework: Marketing for Health Care, Financial Management, Health Law and Ethics, Health
Information Systems, Health Care Economics, Measuring Performance Standards,
Concepts of Health Care Informatics, Systems Life Cycle, Data Management
Design, ICD-9, ICD-10, Medical Terminology, Anatomy I and II, Microbiology,
Biology, Health Statistics, minored in Psychology, Supervisory & Management.
Skills:
Strong Communication Skills Contract Auditing
Excel in Time Management Client Assessment and Analysis
Proficiency in Health Care Management Conflict Resolution
Data Management Process Implementation
Microsoft Office Team Leadership
References: Available Upon Request