Ulrike Visser is seeking a full-time position in medical billing, admissions, or a related field. She has over 20 years of experience in medical billing and claims processing. Her resume details employment history from 1992 to present in roles such as medical biller, claims specialist, and patient service consultant at various hospitals and healthcare organizations in New Mexico and South Dakota. She has extensive skills in billing, coding, claims analysis, and revenue cycle management using various systems.

1. Resume of:
Ulrike Visser
3454 Stony Meadows Cir NE
Rio Rancho, NM 87144
505-994-4181
email: uvisser@msn.com
I am also signed up with www.linkedin.com
Job Objective:
Full time medical billing/admissions positions or something in a related field with opportunity
for career advancement with opportunity to apply my experience and organizational, research
and solution finding talents. Objectives are based on long term employment.
Education:
Federal School for Foreign Languages in Hamburg, Germany, with graduation certificate as
"Certified Foreign Language Secretary"
Cibola High School, Rio Rancho, NM - 1 year as a foreign exchange student
Halegaphen Gymnasium (i.e. German High School) with graduation of "Abitur" certification
(equivalent of US AA degree)
Professional Experience:
Currently employed:
Presbyterian Health Plan date of employment: 06/02/2015 – present
9521 San Mateo NE nature of business: health plan
Albuquerque, NM 87113 position holding: claims analyst
505-923-5700 starting pay: $14.20
duties:
analyzing and correcting errors and issues on claims to get processed using Facets, CFIS, APEX,
DART, ECT viewer, lason editor
ABQ Healthpartners date of employment: 02/09/15 – 04/15/2015
5400 Gibson SE nature of business: physician led multi-specialty group
Albuquerque, NM 87108 position holding: claims specialist – denial team
505-262-7000 salary: $21.62/hr
duties:

2. working Blue Cross claims edits, payer rejects and denials using multiple sources, Availity,
Healthxnet, flowcast, E.H.R., contacting payers to resolve issues.
Kelly Services Inc. date of employment: 01/01/15 – 04/15/15
6000 Uptown Blvd NE #120 nature of business: temp agency
Albuquerque, NM 87110 position holding: continuation of my position with Rapid City
505-883-6873 Regional Hospital (see below)
salary: $19.45/hr
duties:
this was a continuation of my position with Rapid City Regional Hospital. The telecommuting
positions were dissolved due to internal reorganization and I continued my employment through
Kelly Services until 04/15/15
Rapid City Regional Hospital date of employment: Apr, 1998 – Dec 31st, 2014
1011 11th Street nature of business: hospital
Rapid City, SD 57701 position holding: medical biller (CRCS-I - Certified Revenue
Cycle Specialist)
605-755-7620 salary: starting pay: $8.56/hr
end pay: $19.48/hr
duties:
Home Health and hospice primary, secondary and MSP billing for several facilities within the
Regional Health Network, DSS, extended care billing using knowledge of payer specific
guidelines, filing hardcopy claims, claims on diskette as well as electronic filing using Emdeon,
eligibility checks using FISS, HIQA/HIQH, out of state Medicaid billing and maintaining a payer
specific requirement spreadsheet, filing re-openings, taking classes as offered, annual safety and
compliance testing. Working knowledge of MEDITECH (magic and client server), XPack, Emdeon,
PCPrint. Pulling medical records using EMRT and MRO. Working balance and credit balance
reports, accounts follow up and insurance calls. Processing hospital wide correspondence in
USBank.Good communication with Home Health department and hospice house. Knowing
priorities, meeting filing deadlines, knowing payer specific filing limits, pulling ADR letters and
working RTPs, CPAT certification every 3 years, continuous education pertaining to home health
and hospice billing, coding, etc. and personal growth, Halogen e-talent, conducting timely follow
up of claims as needed integrating compliance standards and payer specific data to properly file
claims, attending mandatory training sessions as directed, maintaining and updating appropriate
system documentation, completing reminders received per department guidelines, participating
in Emdeon training sessions as required, responsible for accurate, timely filing of claims
responsible for personal organization of activities and adherence, adhering to standards of
performance: accountability, communication, professionalism, quality and safety, respect,
service and teamwork
Kaseman Presbyterian Hospital date of employment: Apr, 97 - March, 98
8300 Constitution NE nature of business: hospital

3. Albuquerque, NM 87110 position held: PSCII (patient service consultant)
505-291-2452 salary: starting pay: $8.24/hr
end pay: $9.25/hr
duties:
outpatient admitting entering lab orders, mandatory classes, job description same as below
Presbyterian Hospital date of employment: Aug, 92 - Apr, 97
1100 Central SE nature of business: hospital
Albuquerque, NM 87106 position held: administrative staff support - ER admitting
505-841-1234 salary: starting pay: $6.49/hr
end pay: $8.06/hr
duties:
admitting emergency patients in the emergency room, updating current information like address
(knowing how to ask to get complete address incl. direction, apartment/space numbers, correct
zip codes, etc.), obtaining workers' compensation information, accident reports, using
knowledge of ICD/CPT codes, insurance codes, Medicaid/SALUD limitations, collecting copays
and deductibles, taking credit card payments, dealing with the public in general, knowledge of
other areas in the hospital, labor and delivery admissions, preadmissions, surgeries, inpatients,
setting up recurring accounts, admitting patients from the ER to the hospital (as inpatients), bed
control, ability to communicate with hurt and upset patients during extremely long waiting
periods, multiple phone lines, working knowledge of PACIS, WINDOWS, MEDIPAC, ADVANCE
LINK, POWER POINT and office equipment in general, assisting patients in general, good
communication skills with coworkers, patients, physicians, nurses and paramedics, ability to
work under extreme stress and knowledge of priorities in the ER admitting process. I was also
responsible for the cash drawer, have a good knowledge of medical terminology, type 75 wpm,
am familiar with credit card machines and manual authorization procedures, basic knowledge of
how to fix office equipment and was responsible for ordering supplies. I have also done
extensive training of new employees. I have taken several classes to further myself (medical
terminology and insurances, see attached certifications) and have represented my department
in several meetings with ER physicians and other departments (CHEETAH project) and other
departments concerning improvement of patient flow.
Franklin Business College date of employment: Sept, 91 - Aug, 92
(formerly National Business nature of business: computer school
Academy) position held: telemarketer
1700 Louisiana NE salary: starting pay: $6.00/hr plus bonus and commission
Albuquerque, NM 87108 end pay: $6.50/hr plus bonus and commission
duties:
setting appointments, cold calls, using various sources like Cole/Polk directories, US West
directory and sequential calling, generating interest in attending business school, motivating

4. people to get a career and assisting them with finding their niche in the job market
Bill collections prior to that at Professional Collection Services among others.